- IT Partners,Inc (Herndon, VA)
- …Full Time Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer...range of benefits, Health, 401K, Life, Disability, Student Loan Help , Bonuses etc. Smart? Motivated? Ready to roll? You'll… more
- IT Partners,Inc (Herndon, VA)
- …Systems Admin Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... is required. . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer service mannerism and… more
- IT Partners,Inc (Herndon, VA)
- …na/ Benefits Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems ... is required. . Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer service mannerism and… more
- Arena Technical Resources, LLC (Quantico, VA)
- …an administrative language (PowerShell, VBS, etc.) - PerformACAS and SCAPscans and remediation - Assist Tier 2 help desk with issues elevated to systems ... Title: SQL Database Administrator Location: Quantico, VA/Hybrid (on site 3 days/remote 2 days) Clearance:Top Secretrequired to start. Must be able to obtain TS/SCI… more
- CACI International (Forest Heights, MD)
- Tier 1 Help Desk Specialist Job... 1 level. This includes coordination with Tier 2 field operations team, other help desks and ... * * * **The Opportunity:** CACI is seeking a Tier 1 Help Desk Specialist...IT experience or 9 years of experience + Prior Help Desk experience ( 2 -4 years)… more
- TekSynap (Washington, DC)
- …or programming skills. + Technical certification, or HDI Certification **Overview** We are seeking a Help Desk Tier II Technician to join our team supporting ... tickets and provide daily updates. + Provide a service desk call center support from 0600 - 1800 Monday - Friday. + Serve as the Tier 1 and Tier 2 point… more
- General Dynamics Information Technology (Quantico, VA)
- …experience **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier I** with GDIT. A career ... in improving how agencies operate. Our work depends on ** Help Desk Analyst Tier I**...2 + years of IT support experience in a Help Desk environment + Experience with Remedy… more
- General Dynamics Information Technology (Quantico, VA)
- …language (PowerShell, VBS, etc.) + Perform ACAS and SCAP scans and remediation + Assist Tier 2 help desk with issues elevated to systems administrators + ... VA. The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2 ,000 personnel of which 700 serve at HQ and the remaining staff serve… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk ...must. Qualifications + Associate's degree. Can be substituted with 2 + years of relevant experience. + Three years relevant ... IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst...Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance Level:Secret… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 -service- desk -analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required:...can't do it alone. We need great people to help us do great things - for our customers,… more
- NuAxis Innovations (Washington, DC)
- ** Tier II Service Desk Specialist** Location...later. Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other ... NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist** for a...(PM), and Service Level (SL) modules. **Experience:** At least 2 years of current experience in participating in a… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …enterprise services operations and sustainment. **Responsibilities** + Create, update, and manage help desk tickets for Fleet 24x7 onsite. Positions are ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS):...monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2 … more
- GCyber (Arlington, VA)
- GCyber is seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to support a high profile DISA customer. As a Tier 2 Lead CAB Manager for Tech ... and maintaining high levels of customer satisfaction. As a Tier 2 Helpdesk Lead CAB Manager for...operational efficiency. + Act as a liaison between the help desk team and senior management, translating… more
- TekSynap (Arlington, VA)
- …operations help desks. + Demonstrated successful working knowledge and supervision of help desk employees. + Knowledge of Tech Control equipment such as ... management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and...services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a… more
- General Dynamics Information Technology (Washington, DC)
- … DESK ANALYST WILL MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician. Delivering excellent customer service and quick ... to Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware, Help Desk Support,Microsoft… more
- TekSynap (Chantilly, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Help Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk ... and support for other IT service management functions. The Help Desk Support Techwill: + Providetechnical advice...level responsible for basic customer issues + Provision of Tier 2 Support (eg, Process Restart, Simple… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Systems Administration **Skills:** Customer Service, Help Desk Support,Information Technology (IT) Support **Experience:** ... shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk ...**MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician. + Delivering… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- Distributed Solutions Inc. (Reston, VA)
- Job Descriptions: Distributed Solutions, Inc. (DSI) is seeking a Help Desk Lead. DSI is a growing small business dedicated to providing superior automation tools ... Experience working with multi-tiered ticket handling/resolution systems. + Provide tier 2 and tier 3...orientation, gender identity, disability, or protected veteran status. Keyword: Help Desk Lead TS/SCI with Polygraph From:… more