- Capital One (Richmond, VA)
- West Creek 1 (12071), United States of America, Richmond, Virginia Sr. Associate , Process Management - Customer Identity Management Team (Hybrid) As a Sr. ... Associate , Process Manager on the Customer Identity Management Team, you will be part of...and playbooks + Lead incident support, awareness, and driving resolution with engagement across partner teams including Ops, Tech,… more
- Ensono (Richmond, VA)
- …teams. + Research reported issues to determine cause and best circumvention and/or resolution , enlisting resources from other teams and customer , as required to ... Associate Mainframe System Programmer-TSSRemote - United StatesJR010571 The...resolution and verify results. + Communicate to both customer and management the status of issues at intervals… more
- Capital One (Richmond, VA)
- …Creek 1 (12071), United States of America, Richmond, Virginia Product Manager, Associate Experience, Workforce Enablement, Senior Manager Capital One is a high-tech ... for our customers. As a Product Manager on the Associate Experience product team you will embark on the...One has a reputation of providing an industry leading customer experience, and is continuously pushing boundaries, surprising customers… more
- ChenMed (Richmond, VA)
- …Grows the team to match the needs of the business. + Aids in customer resolution responses and educates management on appropriate responses. Handles escalated ... rapidly expanding and we need great people to join our team. The Associate Market General Manager directs and administers the day-to-day operations of multiple… more
- Quality Technology Services, LLC (Richmond, VA)
- …and medium priority tickets within the ticketing system, escalating alerts and/or customer requests to senior technicians for resolution , and completing other ... place to grow your career! (https://vimeo.com/727409140/ff26de87d4) The **Critical Operations Associate ** is responsible for monitoring operations and conducting routine… more
- EAB (Richmond, VA)
- …awards. For more information, visit our Careers page. The Role in Brief: Associate Campaign Data Specialist, Adult Learner Recruitment The Campaign Data Manager team ... in Richmond, VA. This position is also listed as Associate Campaign Data Specialist for posting purposes; the official...accuracy and integrity of outgoing partner data + Facilitate resolution of data discrepancies with partner and partner teams… more
- Capital One (Richmond, VA)
- …associate experiences! You will be responsible for understanding customer needs, identifying automation and simplification opportunities, building requirements, ... America, Richmond, Virginia HR Systems Analyst and Delivery Senior Associate Are you interested in joining a team of...who love to solve real problems and meet real customer needs. If you have a passion for shaping… more
- Wolters Kluwer (Richmond, VA)
- …time to market for products and applications. We're looking for an Associate Director, IT Operations (Health Infrastructure Portfolio Management) within our Global ... to manage the applications operations processes and environments. The Associate Director, IT Operations (GBS Infrastructure Portfolio Management) is accountable… more
- Capital One (Richmond, VA)
- West Creek 1 (12071), United States of America, Richmond, Virginia Principal Associate , Risk Management - Event & Issue Management (Hybrid) The Platforms Well ... and Issue & Event Management. As a Principal Risk Associate performing Event and Issue Management, you will work...deliver on the Platforms goal to keep 100% of Customer promises. **Specific responsibilities include, but are not limited… more
- Pfizer (Richmond, VA)
- …for risk signals and action management, and following up through issue resolution . The Sr. Central Monitor ensures risk-based monitoring activities comply with ... Plan and execute communication plans & methods to ensure customer satisfaction and enable improvements to be implemented during...+ Work with Study Team to define the issue resolution for the reviewing findings as signal and action.… more
- SitusAMC (Richmond, VA)
- …on the core loan system. + Maintain a designated portfolio of customer accounts. Process payments, advances, payoffs, rate changes, interest and fee calculations ... of business, participant banks/co-lenders and partner teams to include escalation, resolution , and risk management. + Manage communication (both oral and written)… more
- Concentrix (Richmond, VA)
- …customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions ... Job Title: Customer Service Representative-Remote (Ultimate Medical Academy Grads Only)... service experience + Some positions may require an associate degree or higher and/or a 2-year medical certification… more
- Truist (Richmond, VA)
- …decisions. Consult with clients experiencing a hardship and work towards a resolution (which may include a loan/line term modification, insurance payment, complaint ... resolution , etc). **work schedule based on East coast hours...may change from time to time. 1. Provide excellent customer service to all internal business partners and external… more
- Compass Group, North America (Richmond, VA)
- …harassment, and managing performance) + Investigates and advises management in appropriate resolution of associate relations issues + Content expert regarding ... organization at personnel related hearings and investigations + Supports internal customer survey and associate satisfaction interpretation/feedback process +… more
- UMB Bank (Richmond, VA)
- …continuous communication and manage expectations. You will be expected to coordinate the resolution of complex issues and challenging situations. This is a subset of ... the project's schedule. + Identifying constraints, risks and coordinating problem resolution of complex issues. + Tracking, measuring, and reporting on project… more
- Sedgwick (Richmond, VA)
- …New York Labor Law, and miscellaneous professional liability claims; to provide resolution of said type of highly complex claims; to coordinate case management ... and to manage the total claim costs while providing high levels of customer service. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** + Analyzes and processes complex or… more
- The Cigna Group (Richmond, VA)
- …for the client experience and net promoter score (NPS), persistency and overall customer growth. The ideal candidate will have demonstrated experience and ability to ... will also include facilitating root cause analysts and issuing resolution across matrix lines. **_The incumbent candidate must be...with the client/broker, proactively identifying the needs of the customer and satisfying the customer in a… more
- M. C. Dean (Richmond, VA)
- …Responsible for aiding, tracking, monitoring status, controlling and performing issue resolution throughout the projects life cycle. Provides solutions to a variety ... + Providing project planning and scheduling documentation to support project and customer requirements. + Providing planning and scheduling support for in-house or… more
- Verint Systems, Inc. (Richmond, VA)
- At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase ... products and solutions and serves as a subject matter expertise for customer implementation and cloud platform support. The Senior Software Engineer works closely… more
- AAA Mid Atlantic (Midlothian, VA)
- …experience in all areas of customer contact. Assist retail associates in serving customer needs to include the investigation and resolution of customer ... to collaborate with and support the Retail Manager to help enhance the customer experience by leading our associates to success and promoting our Shared Values… more