- National Gallery of Art (Washington, DC)
- Summary The Help Desk Manager is responsible for leading the operations and maintenance activities to provide support for users of the Oracle Financials ... As the IT Specialist, you will: Process Improvement: Continuously evaluates help desk operations and suggests improvements for efficiency, user satisfaction,… more
- TekSynap (Washington, DC)
- …secure, and up-to-date IT infrastructure. We areseekingan experienced and highly organized Help Desk Incident Manager to oversee and manage the ... incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and… more
- TekSynap (Washington, DC)
- …programming skills. + Technical certification, or HDI Certification **Overview** We are seeking a Help Desk Tier II Technician to join our team supporting US ... are fully patched, anti-virus software and System Center Configuration Manager (SCCM) software are installed. + Use remote diagnosis...Services contract. The contract provides and operates an integrated IT Service Desk and IT … more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Manager . This position will be located in Washington DC and will be an onsite position. ... USD $142,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5620/service- desk - manager -hq/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-_ **ID** _2025-5620_ **Category** _Information… more
- NuAxis Innovations (Washington, DC)
- …later. Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification. **Knowledge Requirements:** ... **Tier II Service Desk Specialist** Location **Washington, DC** \# of openings...**1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience… more
- TekSynap (Fort Meade, MD)
- …Interact and assist customers from various parts of USCYBERCOM for all types of IT support needs + Assess, research, and resolve incidents and requests regarding the ... peripheral equipment, system processing, and error listings + Perform IT administration and functions - user adds, moves and...ticketing systems + Experience with Microsoft System Center Configuration Manager (SCCM) + A problem solver who can get… more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... + Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. +...(RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer… more
- TekSynap (Washington, DC)
- …the highest levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of ... Stay current with industry trends and best practices in IT help desk operations and...Manager will be responsible for ensuring that all help desk services meet or exceed client… more
- Choice Hotels (North Bethesda, MD)
- …Maintaining and providing records of current asset levels. + Resolving escalations from the IT Service Desk and handling client support requests as well as ... lodging franchisors, has an exciting new opportunity as our IT Support Specialist 2 in the Desktop Services Team....team, you will be responsible for making sure that desk set-ups are completed for new hires, working out… more
- TekSynap (Washington, DC)
- …**S** + Bachelor's degree + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience ... QA Manager willbe responsible forensuring that all help desk services meet or exceed client...contractual obligations. This role requires a deep understanding of IT help desk operations, strong… more
- Marriott (Bethesda, MD)
- …in partnership with the Corporate IT discipline. . Manning on-site Help Desk and providing off-site systems support as business needs require, ... engaged by the department; This position reports to the Senior Manager , Legal IT Systems Operations. Specific Expected Contributions This position will provide… more
- TekSynap (Washington, DC)
- …practices related to IT operations + Knowledge of and experience with help desk support and operation. + Knowledge of networking and network-based software ... of IT products, along with installation and on-site maintenance, including help desk services. Additional support includes hardware delivery, moves, upgrades… more
- TekSynap (Washington, DC)
- …and best practices related toIToperations + Knowledge of and experience with help desk support and operation. + Knowledge of networking and ... IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- New York Times (Washington, DC)
- …**of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the ... The New York Times is looking for an Operations Manager to join our Newsroom Operations team. You will...+ Work with Facilities and other departments on internal desk moves/assignments + Work with HR and Recruiting teams… more
- TekSynap (Washington, DC)
- … IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in ... teams, and ensuring compliance with contractual and regulatory requirements. The IT Transition Manager must have strong project management skills,expertisein… more
- TekSynap (Washington, DC)
- … IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in ... offices, and technicalassistancefor systems, ensuring efficient, secure, and up-to-date IT infrastructure. TheDeputy Program Managerwillassistthe Program Manager … more
- Huntington Ingalls Industries (Fort Meade, MD)
- …active-duty US military personnel. DoD Skillbridge Internships are available to help transitioning active-duty military personnel gain real-world experience in the ... Objective The Skillbridge intern will train as a Facilities Manager / Security Officer within the HII Mission Technologies,...classified materials. + Implementing and adhering to a clean desk policy. Week 5: Insider Threat Program (ITP) +… more
- ManTech (Washington, DC)
- …and enhancements. + Monitor the performance of applications, infrastructure, cloud, network and/or help desk ; ensure IT incidents are resolved and recommend ... **ManTech** seeks a highly skilled and knowledgeable **Development and** **Operations Manager ** that is responsible for leading the operations and maintenance (O&M)… more
- The US Pharmacopeial Convention (USP) (Rockville, MD)
- …and maintain regular communications with peers, technical operations, application development, help desk operations teams, supplier management and vendors ... individuals with disabilities. **Brief Job Overview** The Cloud Operations Manager will lead a team of cloud and software...This is a hands-on supervisory position reporting to the IT Operations Director. **How will YOU create impact here… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Range works in partnership with the government to plan and deploy complex, IT -enabled and mission essential capabilities. It is our goal at Competitive Range to ... help you develop and expand your professional capabilities while...requires the expertise of a talented and experienced Project Manager to assist in the direction and management of… more