- NuAxis Innovations (Washington, DC)
- …support, and basic troubleshooting while ensuring all activities meet ITIL-based service management , SLA requirements, and federal security standards. **Key ... channels + Log, categorize, prioritize, and track Incidents, Service Requests, and Problems in the ITSM ...**Required Qualifications** + 1-3 years of experience in an IT Service Desk, Help Desk, or Customer… more
- Tetrad Digital Integrity LLC (Washington, DC)
- …and protect our customers from increasing threats and vulnerabilities in this digital age. The IT Service Management ( ITSM ) Analyst will be support the ... remote. RESPONSIBILITIES: + Oversee and optimize the delivery of ITSM processes. + Define stakeholder expectations for service...experience in lieu of education. + Demonstrated knowledge of IT Service Management (process, tools,… more
- BAE Systems (Washington, DC)
- …Skills** **Preferred Education, Experience, & Skills** + ServiceNow Certified Implementation Specialist - IT Service Management (CIS- ITSM ) and Certified ... IT environment by preventing recurrences and optimizing incident management for mission-critical government operations. Your day-to-day responsibilities will… more
- SAIC (Washington, DC)
- …will diligently oversee the adherence to Service Level Agreements (SLAs),meticulously analyze IT Service Management ( ITSM ) system tickets to pinpoint ... are met or exceeded to meet customer expectations. + ITSM Ticket Analysis: Monitor and trend ITSM ...Customer Effort Score (CES) and Net Promoter Score (NPS) Management : Establish, monitor, and trend CES and NPS to… more
- CGI Technologies and Solutions, Inc. (Baltimore, MD)
- …planning and delivery of ServiceNow enhancements and enterprise initiatives across areas such as IT Service Management ( ITSM ), Enterprise Architect (EA), ... IT Asset Management (ITAM), Strategic Portfolio Management (SPM) . Facilitate Agile ceremonies including backlog grooming, sprint planning, stand-ups, demos,… more
- CompuCom (Annapolis, MD)
- …will bring deep expertise in ServiceNow Architecture and Integration with a strong focus on ** IT Service Management ( ITSM )** and ** IT Operations ... role will be instrumental in designing scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise. The… more
- Leidos (Camp Springs, MD)
- …in enterprise Information Technology ( IT ) Change Management , metrics and reporting, IT Service Management ( ITSM ) process management , or ... other relevant experience required with strong skills in the use of Service Management tools, such as ServiceNow or Remedy. + ITIL certification required or the… more
- Amentum (Washington, DC)
- …guidance + Experience creating and executing federal technology roadmaps + Familiarity with IT service management ( ITSM ) practices, particularly aligned ... integrator across task areas including cybersecurity, engineering, operations, and service management to ensure cohesive enterprise IT service delivery.… more
- Chenega Corporation (Washington, DC)
- …to provide technical support for system incidents and changes while leveraging ServiceNow for IT service management ( ITSM ). The ideal candidate will ... with ServiceNow workflows, scripting (JavaScript preferred), and integrations. + Knowledge of IT service management frameworks (ITIL certification is a… more
- Koniag Government Services (Washington, DC)
- …hardware + Experience with Active Directory management + Experience with the use of IT Service Management ( ITSM ) tools, including BMC Remedy or ... include, but are not limited to:** + Coordinate with IT service center and/or EL1 Service... service continuity management , information security management ) + Monitor IT infrastructure through prescribed… more
- ManpowerGroup (Washington, DC)
- …brings strong hands-on experience with **ServiceNow EC Pro** , ServiceNow Portal Development, and ** IT Service Management ( ITSM )** , along with the ... experience with: + ServiceNow Platform + ServiceNow Portal Development + ServiceNow ITSM + **ServiceNow EC Pro (required)** + Strong understanding of web development… more
- SAIC (Washington, DC)
- …Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management ( ITSM ) focused on improving service ... **Description** SAIC is looking for outstanding IT candidates to join our Civilian Sector in...standardization to maximize business value from the Platform, improve service delivery efficiency, reducing technical debt and driving innovation.… more
- Sinclair Broadcast Group (Hunt Valley, MD)
- …+ ITIL Foundations Certification (v3 or v4) (preferred) + Experience with, or exposure to, IT Service Management ( ITSM ) and IT Infrastructure ... Library (ITIL) Practice frameworks with a solid focus on Continual Service Improvement; including Change Enablement, Configuration Management , Incident … more
- Ensono (Annapolis, MD)
- …Operating systems and their sub-components - z/OS, MVS + Software packaging and distribution + IT Service Management ( ITSM ) - Approach to delivering ... IT services + IT operations management (ITOM) - Software that...+ ITIL Framework - Describes the life cycle of service in detail + DevOPS and Agile methodology principles… more
- SAIC (Washington, DC)
- …and coordinate system changes. **Qualifications** + Active TS/SCI with Polygraph. + Experience with IT Service Management ( ITSM ). + Experience with ... effort focuses on providing a comprehensive set of System/ Software Engineering and IT Services to maintain, sustain, enhance, and improve/ modernize MARS. The ideal… more
- Themis Insight (Columbia, MD)
- …will have strong technical skills, experience with ServiceNow, and a solid understanding of IT service management ( ITSM ) principles. Experience interns ... Job Title: SkillBridge Internship Subcategory: Service Now (SNOW) System Administrator Location: Columbia, MD...About Us: Themis Insight helps to solve difficult business, IT and analytic problems by addressing the whole problem… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …to communicate effectively with technical and non-technical stakeholders. + Prior experience in IT Service Management ( ITSM ). **Compensation Ranges** ... manner with little to no supervision. + Troubleshoot integration issues such as system/ service accounts, API's, User Management Certs, etc. + Manage Dashboards… more
- BAE Systems (Washington, DC)
- …+ Bachelors degree with 14-17 years or more relevant work experience. + Experience with IT Service Management ( ITSM ). + Experience with ServiceNow ... focuses on providing a comprehensive set of System/ Software Engineering and IT Services to maintain, sustain, enhance, and improve/modernize. The ideal candidate… more
- Koniag Government Services (Washington, DC)
- …systems. + Experience with troubleshooting IT hardware. + Experience with the use of IT Service Management ( ITSM ) tools, including BMC Remedy or ... years of experience with IT or computer information...culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned… more
- BAE Systems (Washington, DC)
- … IT processes align with business needs, monitoring performance, and supporting core IT service management functions like incident, problem, and change ... planning, integration, management , and tracking of end-to-end IT service delivery. Also support the development...tasks which include managing and maintaining assets required for IT service delivery. As an ** ITSM… more
