- ABBTECH Professional Resources, Inc. (Washington, DC)
- …Work collaboratively with the Network Manager , Network Engineers, 3rd party Network Service Providers, Service Desk , and JMD customer components to ... individual will be a member of the Monitoring and Incident Response Team primarily responsible for monitoring our customer's...Day to day tasks include: - Handle Tier 1/2 Service Desk escalations through tickets, phone, or… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Incident Manager will be responsible for ensuring… more
- CyberData Technologies (Rockville, MD)
- Job Title : Help Desk Manager Location: Rockville, MD CyberData Technologies is seeking an experienced and customer-focused Help Desk Manager to lead and ... Responsibilities: + Provide daily supervision and direction to the Service Desk team, offering phone and in-person...and resolution times of incidents and requests. + Provide Incident Management based on the ITIL Framework, overseeing the… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- …Work collaboratively with the Network Manager , Network Engineers, 3rd party Network Service Providers, Service Desk , and JMD customer components to ... individual will be a member of the Monitoring and Incident Response Team primarily responsible for monitoring our customer's...Day to day tasks include: * Handle Tier 1/2 Service Desk escalations through tickets, phone, or… more
- GovCIO (Washington, DC)
- …and will be an onsite position. **Responsibilities** The Junior IT Support Help Desk Specialist will primarily focus on initial incident response, documentation, ... **Overview** GovCIO is currently hiring a Junior IT Support Help Desk Specialist to join our team, supporting a critical program with the US Coast Guard. This… more
- Marriott (Bethesda, MD)
- …in fostering a root cause-driven culture in partnership with ITSM Practice Owners, Service Desk Leaders, SRE teams, and product owners across the enterprise. ... Date:** 12/23/2025 This is a temporary position. Job Summary The Problem Manager , ITSM, is part of the Technology Experience Center chartered with supporting… more
- Johns Hopkins University (Baltimore, MD)
- …as a first responder for critical building issues and medical emergencies, and prepare incident reports as required. + Oversee front desk concierge staff and ... We are seeking a **_Building Operations Manager ,_** **_SNF Agora_** who will be responsible for...and resolve a complex range of student and faculty service matters and provide timely responses. + Establish relationships… more
- Leidos (Washington, DC)
- …execution. + ** Service Operations & Customer Experience:** Direct 24x7 Service Desk , NOC/SOC interface, End-User Services, Data-Center/Cloud Ops, Network, ... **Description** The Senior Program Manager (PM) will be the designated contract ...other stakeholders on an ongoing basis to ensure customer service excellence and consistent delivery meeting client expectations. +… more
- Marriott (Bethesda, MD)
- …and disposal. Maintain strong collaboration with CEC site leaders, Global Procurement, Service Desk , TWP product owners, and third-party partner firms to ... **Bonus Eligible:** Y **Expiration Date:** 12/17/2025 **Job Description** The Hardware Asset Manager - CEC Operations is a critical role within the Technology Asset… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication ... Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication… more
- TekSynap (Washington, DC)
- …assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results using appropriate reports. + Stakeholder ... Quality Management + Five (5) years minimum experience with Incident , Change, or Knowledge Management systems (ie BMC Helix...BMC Helix (Remedy) + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with… more
- Leidos (Bethesda, MD)
- …work with minimal supervision Desired Experience: * Familiarity with Jira, Confluence, Portfolio, Service Desk If you're looking for comfort, keep scrolling. At ... of a scam, contact your local law enforcement and report the incident to the US Federal Trade Commission (https://reportfraud.ftc.gov/#/) . **Commitment to… more
- Leidos (Washington, DC)
- …of the Navy-Marine Corps Intranet (NMCI), including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support ... **Description** Leidos currently has an opening on the ' Service Management, Integration and Transport' (SMIT) Contract for a **Transport Field Network Lead**… more
- Leidos (Baltimore, MD)
- …and verbal, is essential. Additional duties include troubleshooting and collaborating with Service Desk , Datacomm, EUA, Security, and Engineering Teams on ... responsibilities include troubleshooting and collaborating with other technical groups like Service Desk , Datacomm, EUA, Security, and Engineering Teams. Other… more
- St. George Tanaq Corporation (Suitland, MD)
- …and Bash to streamline maintenance and patching. 5. Network Monitoring and Incident Response - Proficient in using enterprise monitoring tools such as SolarWinds, ... or security anomalies. 6. Experienced in developing and executing incident response playbooks to minimize downtime and protect mission-essential functions.… more
- CBRE (Washington, DC)
- …GED or equivalent experience required. + A minimum of 3-4 years of front desk , concierge, customer service , or other hospitality experience. + Open and flexible ... Workplace Experience Coordinator - Washington, DC Job ID 247194 Posted 13-Nov-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative,… more
- CBRE (Washington, DC)
- …vocational training preferred. Minimum of 4+ years of related (eg Front Desk , Concierge, Hospitality, Room Management, or Customer Service ) roles preferred. ... Workplace Experience Supervisor - Washington, DC Job ID 249351 Posted 26-Nov-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative,… more
- Marriott (Bethesda, MD)
- …+ Functions as an MFA and WAM point of contact for IT system administrators, Service Desk , service providers and application owners. + Works closely with ... in the team providing engineering support for MFA and SSO service offerings, daily operations, and continuous improvements. Hands-on MFA implementation experience… more
- Amentum (Washington, DC)
- …multiple projects, serve as subject matter expert and endpoint of escalation for the Service Desk , application owners, and tier-3 support teams on issues related ... enroll, provision, and remotely decommission devices via Intune and Apple Business Manager (ABM) + Install, configure, troubleshoot, and resolve incidents related to… more
- BAE Systems (Baltimore, MD)
- …(must be current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, ... also provide Tier 1 support for remote access and service capabilities, including basic VPN checks, password resets, and...+ Proficiency in remote support tools (eg, Microsoft Endpoint Manager , VMware Horizon) and OS platforms (Windows, Linux) +… more
