- NuAxis Innovations (Washington, DC)
- …Desk Specialist is required to meet contract Service Level Agreements (SLAs) for incident Response , Update, Handoff, and Resolution times. The Service Desk ... resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets...Pulse + NetScreen VPN + BMC Remedy 7.5 or 8. 1 employing Incident Management (IM), Knowledge Repository… more
- CACI International (Washington, DC)
- …leadership on priority incidents and enterprise-wide outages. + Work in collaboration with Tier 1 support to identify when multiple calls are being ... Watch Officer Lead will act as the central point of escalation and incident manager for IT infrastructure and network management throughout the Department; this… more
- GovCIO (Washington, DC)
- …the full range of functions across the spectrum of activities relating to incident management, incident response and enterprise network management. ... weekends) **Background Investigation:** Must be able to obtain and pass a government Tier 4 High Background Investigation **Company Overview** GovCIO is a team of… more
- CACI International (Washington, DC)
- …leadership on priority incidents and enterprise-wide outages. + Work in collaboration with Tier 1 support to identify when multiple calls are being ... The Watch Officer will act as the central point of escalation and incident manager for IT infrastructure and network management throughout the Department; this… more
- Rubrik (Annapolis, MD)
- …requests, and significant change handling) and annual test plans or exercises ( Incident Response , Information System Contingency Plan, and Red Team testing). ... responsive action or reporting, and assist as needed with incident response involving public sector organizations. +...as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US… more
- TekSynap (Washington, DC)
- …support to all incident escalation tickets that are unable to be resolved by Tier 1 personnel. + Responsible for daily operations and health of the DFC ... and all system alerts shall be investigated and a response must be provided to OIT management within the...Azure infrastructure, and ServiceNow/ITSM services. This team provides direct Tier II client/customer support, incident management, and… more
- TekSynap (Washington, DC)
- …support to all incident escalation tickets that are unable to be resolved by Tier 1 personnel. + Responsible for daily operations and health of the DFC ... and all system alerts shall be investigated and a response must be provided to OIT management within the...Azure infrastructure, and ServiceNow/ITSM services. This team provides direct Tier II client/customer support, incident management, and… more
- Marriott (Bethesda, MD)
- …Global Communications & Public Affairs, and Lodging Development Departments. This includes tier 1 support, initial contact and basic troubleshooting, and ... and Law Department Records work. The primary objectives of this position are 1 ) hardware and software technical support to the Law, Communications, and Development… more
- Indigo IT, LLC (Baltimore, MD)
- …used by Customs and Border Protection are up to date and secure. JOB RESPONSIBILITIES: + Provide Tier 1 , Tier 2, and Tier 3 technical support for the ... Proxy. + Report all suspicious activity to the CBP Computer System Incident Response Center (CSIRC). + Participate in new hardware and software compatibility and… more