- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- GovCIO (Annapolis, MD)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7222/associate- service - desk -technician-%e2%80%93- tier -i-%28sca shift- 1 ... **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier...their own. + Answer incoming customer calls into the Tier 1 Help Desk +… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer...Help Desk Engineer will: + Provide frontline Tier I support service requests via ServiceNow… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and ... requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing… more
- NuAxis Innovations (Washington, DC)
- ** Tier I Service Desk Specialist** Location **Washington,...+ 1 -3 years of experience in an IT Service Desk , Help Desk , or Customer Support ... his/her job, team, and community.We are currently seeking a talented and motivated ** Tier I Service Desk Specialist** for a Full Time position. The Tier… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- Koniag Government Services (Washington, DC)
- …Tier 2 Help Desk Engineer will:** + Serve as an escalation point for Tier 1 Help desk + Install desktop, laptop, and tablet computers, peripherals, ... LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support...hardware failures + Ability to analyze and assess customers' service request and provide prompt technical solutions + Knowledge… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and ... and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under the ... Service Desk Technician - Intermediate Clearance...peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff....issues that cannot be resolved by Tier 1 help desk staff. + Simulate and… more
- TEKsystems (Odenton, MD)
- …, Windows 10, Windows os, Active directory, Windows server, Office 365, Service desk , Windows, Ticketing system Top Skills' Details 1 ) MUST HAVE an active ... Description GDIT is in search of a junior level service desk specialists to perform within password...as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier… more
- Koniag Government Services (Washington, DC)
- …Current CompTIA Security+ CE and/or CompTIA A+ certification + Experience with ITIL service desk processes + Knowledge of desktop hardware and software ... a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and...access control and security procedures + Process and track service requests using ITIL-based incident management + Support video… more
- GovCIO (Annapolis, MD)
- …a referral to this job (https://careers-govcio.icims.com/jobs/6891/ service - desk -administrator/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) ... **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active...support documentation. + Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with… more
- BAE Systems (Baltimore, MD)
- …desktops, laptops, and high-performance computing services. You'll also provide Tier 1 support for remote access and service capabilities, including basic ... enable our customers to achieve their missions. As a ** Tier 1 Initial Support Analyst** , you'll...Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards… more
- Koniag Government Services (Washington, DC)
- **Arlluk Technology Solutions,** a Koniag Government Services company, is seeking a Tier 1 Network Administrator to support **ATS** and our government customer ... off, and more. Arlluk Technology Solutions is seeking a Tier 1 Network Administrator to monitor our...and monitoring tools + Understanding of ITIL processes and service desk operations **Key Skills:** + Strong… more
- CACI International (Fort Meade, MD)
- …of Travel Required: None Type of Travel: None * * * **The Opportunity:** CACI is seeking a Tier 1 Help Desk Specialist to join our team in Fort Meade, MD. ... role is for an IT specialist in support of Tier 1 operations for a large, complex...and manage multiple pri **or** **ities.** **Desired:** Prior Help Desk experience ( 1 -2 years). * Prior IT… more
- SAIC (Silver Spring, MD)
- …This role requires providing on-site and remote technical assistance for escalated issues beyond Tier 1 scope to FDA users at both sites, ensuring efficient ... **Description** We are seeking a Help Desk Support Technician for Tier 2...for ticket handling + **Collaboration -** Work effectively with Tier 1 , peers, and escalation teams +… more
- GovCIO (Washington, DC)
- …staff to escalate more complex problems. + Provide initial point of contact ( Tier 1 support) for users experiencing hardware, software, and basic network ... $30.80 /Hr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7149/it-support-help- desk -specialist-%28junior%29/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-DC-_ **ID** _2025-7149_ **Category**… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Service Desk ( Tier II)...and knowledge base to enable earlier incident resolution by tier 1 support. **Minimum Qualifications** + Bachelor's ... role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and ... CE certifications. + Two (2) years of experience with Service Management (ITSM) is required. Job Description: + Provides...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem… more