- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- General Dynamics Information Technology (Washington, DC)
- … / HELP DESK ANALYST WILL MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician. Delivering excellent customer service ... Clearance Level: Active Top Secret\DOE Q * Location: On Customer Site, This service desk is 24/7/365, shift work may be required le)** The likely hourly rate… more
- ManTech (Glen Burnie, MD)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Support Specialist - Tier 1** to join ... not limited to:** + Overseeing the performance of the Tier 1 service desk operations...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more
- ManTech (Glen Burnie, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 1** to join ... of tickets assigned. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist Journeyman- Tier 3** to join ... If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
- ManTech (Glen Burnie, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior- Tier 1** to join ... knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more
- Insight Global (Washington, DC)
- …ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by ... Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Bachelors Degree with 2 + years of experience OR 4 years of experience (minimum… more
- Amentum (Washington, DC)
- …your colleagues and look forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call center support to ... Amentum is seeking ** Tier 2 ** **IT Support Technicians** to...current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed… more
- TekSynap (Silver Spring, MD)
- …in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. + Research questions using available information ... days of hire) **Overview** We are seeking a Deskside Tier 2 Technician to join our team...FDA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service… more
- COMSO, Inc (Fort Meade, MD)
- Help Desk Level 2 (PIPELINE) - TS/SCI w/ Polygraph FORT MEADE, MD (http://maps.google.com/maps?q=FORT+MEADE+MD+USA+20755) Description COMSO, Inc. is a powerhouse ... 10 hour a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier ...1 support. + Work with a small team providing service availability monitoring and help desk support… more
- General Dynamics Information Technology (Washington, DC)
- … DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician. + Delivering excellent customer service ... **US Citizenship Required:** Yes **Job Description:** This position has 2 set weekly schedule options:** **Option 1: Midnight to...weekly shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk… more
- Leidos (Washington, DC)
- …facilities in Washington, DC.** The Manager will lead an ITIL-aligned hybrid service desk team consisting of onsite and remote Tier 1 Help Desk ... **Description** **Leidos has an exciting Service Desk and Incident Manager position...+ Develop daily, weekly, and monthly reports on help desk team's productivity + Document Tier I… more
- Georgetown Univerisity (Washington, DC)
- …At Georgetown, students learn the law in the place where laws are made. The Tier 2 Support Technician works in a team environment to provide quality customer ... computer problems, documenting and communicating activities and solutions within our service desk ticketing system and knowledge base as well as directly to… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement We...3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the ... Enterprise Operations Service Desk staff supporting the agency's systems,...running Linux commands and working with Windows servers (> 2 years). + ITSM products (ie Remedy) CRQ/WO/INC/KMS management.… more
- SAIC (Washington, DC)
- …management t processes, ensure tickets are detailed appropriately and dispositioned in a timely manner. Tier 2 & Tier 3 Deskside Senior Level Support: + Lead ... **Description** Responsible for providing desk side support to end users for complex...hardware and software in a diverse environment. + Provides Tier 2 and Tier 3… more
- TAD PGS, Inc. (Washington, DC)
- …issues with hardware and software in a diverse MS Windows environment. + Provides Tier 2 deskside end user support including imaging , deployment, asset ... an outstanding Contract to Hire position for a Senior Desk Side Engineer to join a leading Company located...a very fast-paced environment. + Must have strong customer service skills and be able to multitask between hardware… more
- Gama-1 Technologies (Silver Spring, MD)
- …notice. Basic Qualifications + 2 years of experience working in an IT Service Desk environment + Extensive support of MS Windows-based OS, including laptop ... functions. + Responds to tickets and questions escalated from Tier I Call Center. + Answer user inquiries regarding...manage and track incidents) + Basic knowledge of ITIL, Service Desk metrics/SLAs, and mobile device support… more
- TekSynap (Silver Spring, MD)
- …or via the web queue, including chat or Instant Message, when implemented. + Open service desk tickets and ensure proper information is collected from user and ... BPA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service...TekSynap provides End User Support including Tiers 1 and 2 help desk support including hardware and… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... System Administrator 2 Columbia, MD (http://maps.google.com/maps?q=Columbia+MD+21046) Job Type Full-time Description...implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis… more
- DarkStar Intelligence LLC (Annapolis Junction, MD)
- …client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... System Administrator Level 2 Position Summary DarkStar Intelligence is seeking System...systems enhancements to improve reliability and performance. + Provide Tier 1 (Help Desk ) problem identification, diagnosis… more