- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer...hardware failures + Ability to analyze and assess customers' service request and provide prompt technical solutions + Knowledge… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and ... software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under the ... Service Desk Technician - Intermediate Clearance... Service Desk Technician - Intermediate Clearance Required: Active Secret...escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to… more
- Link Solutions Inc (Adelphi, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Associate-Level) to join our team at Adelphi, MD. + ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Technician (Associate-Level) will serve as...team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues… more
- Chenega Corporation (Washington, DC)
- Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join our Talent Network Systems Administrator ( Tier 2 Support - ServiceNow) ... Agile Realtime Solutions (CARS) is seeking a Systems Administrator ( Tier 2 Support - ServiceNow) to provide...incidents and changes that cannot be resolved at the service desk level. + Administer and maintain… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- The Tier 2 Technical Support Operations Analyst will...and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team ... infrastructure engineering and application development teams to work on issues escalated to Tier 2 . + Adhere to the defined incident management, problem… more
- BAE Systems (Baltimore, MD)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... desktops, laptops, and high-performance computing services. You'll also provide Tier 1 support for remote access and service...Science, or a related field (or equivalent experience) + 2 years of experience in Tier and… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- TekSynap (Bethesda, MD)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Tier 2 /3** **Mission IT** **Support Analyst** will resolve mission-impacting IT incidents and ... or related discipline; additional experience may be substituted + 2 + years of Tier 2 /3...issues, and security hygiene. + Strong communication and customer service skills. **PREFERRED QUALIFICATIONS** + ITIL v4 or DoD… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- COMSO, Inc (Fort Meade, MD)
- …of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier 3(Escalation) problem ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...IT systems (U) Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)… more
- Copeland (Annapolis, MD)
- …and complies with all legal and security requirements _Service Desk :_ + Stand up a global service desk to handle Tier 1 (Call Management) and Tier ... + Supervision and coordination of organization supporting Site Services, Service Desk , Endpoint Management, and Central Services...such as E, F-1 with OPT or CPT, H-1, H- 2 , L-1, B, J or TN, or who need… more
- COMSO, Inc (Fort Meade, MD)
- …of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier 3(Escalation) problem ... OS, Cent OS/Red Hat OS CE certifications. + Two ( 2 ) years of experience with Service Management...IT systems + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)… more
- Belay Technologies (Annapolis Junction, MD)
- …devices, mobile devices, etc. The SA provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... the ISSE and the accreditation of the system, handling Service desk tickets and heading up the...searches system. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)… more
- Jovian Concepts, Inc. (Annapolis, MD)
- …mobile devices, etc.<\/span><\/span><\/span><\/span> <\/li>\n + Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis ... using IT systems.<\/span><\/span><\/span><\/span> <\/span><\/li>\n + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... IT systems + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)...scope, type, and complexity + is required. + Two ( 2 ) years of experience with Service Management… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- DCCA (Annapolis Junction, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis, ... IT systems . Provide Tier I (Help Desk ) and Tier 2 (Escalation)...understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA) . Analyze and resolve complex… more
- Nightwing (Annapolis Junction, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... using IT systems. Provide Tier 1 (Help Desk ) and Tier 2 (Escalation)...understanding of system administration interdependencies as part of the Service Oriented Architecture Analyze and resolve complex problems associated… more