- RTX Corporation (Charlotte, NC)
- …Tier 1 support. + Manage the Backlog as a service team and end user escalations . + Manage Routing issues and mis-assignments and work to resolve KB issues or ... for Agents based on data analysis, survey comments or escalations received. + Provide input to the Process teams...The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors… more
- Truist (Charlotte, NC)
- …manner **QUALIFICATIONS** **Required Qualifications:** The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable ... with the direct business lines to ensure proper engagement and escalations + Certification in Information Security Management (eg Certified Information Systems… more
- Truist (Charlotte, NC)
- …Vendor Management: + Serve as the primary point of contact for senior leadership, internal stakeholders, and third-party vendors throughout the transition process. + ... to oversee high-level vendor performance monitoring and SLA adherence, addressing escalations and non-operational issues as needed. + Drive continuous improvement… more
- Truist (Charlotte, NC)
- …escalations . **Required Qualifications:** The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable ... the following job description:** JOB SUMMARY The Fiduciary Director role is the most senior role on the team and is responsible for the successful execution and… more