- Chenega Corporation (Fort Belvoir, VA)
- Remedy Queue Manager Ft. Belvoir, VA Join our Talent Network Remedy Queue Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager ... resolution of problems + Investigate frequent and significant transmission/communications problems from Remedy and coordinate with the supported tenant. + Create a … more
- Leidos (Camp Springs, MD)
- …service delivery and customer experience. + Analyze service request templates, ticket queue routing, Remedy processes, and monitoring tools for continuous ... share your resume with us today!** **Primary Responsibilities:** + Assist Program Manager through internal assessments and reviews to ensure compliance with both… more
- TekSynap (Fort Belvoir, VA)
- …oversight of labor charge approval and performance appraisals + Management of cross-team Remedy Queue backlog reviews and Client Satisfaction survey reviews + ... and escalate Service Desk tickets, as well as self-service actions (currently using Remedy ) + Remote access configuration and support for DTRA users and external… more
- ICF (Reston, VA)
- …Used a formal trouble ticket system such as Microsoft System Center Service Manager , Remedy , or ServiceNow. + Experience with AI-powered customer service ... in a call rotation and manage first response to tickets coming into the queue by email and portal. + Provides remote desktop support + Installs, configures, and… more