- Leidos (Reston, VA)
- …match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much ... a difference in National Security!** **Job Summary:** This role provides customer service representative support for customer Service Desk operations. This role… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA . Information Technology Join our Talent Network Are you ready to enhance your skills and build your career in a rapidly ... Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- As a Tier 1 Fraud Investigator, you will be joining our Converge Operations Team to be on the front lines protecting the retirement accounts of federal employees ... potential losses to protect our clients and our firm. Further, as the Technical Investigator, you will be responsible for addressing all fraud related technical… more
- KeenLogic (Washington, DC)
- …correct level of detail captured + Troubleshoot incidents that cannot be resolved by Tier 2 + Provide knowledge articles and technical articles for other support ... KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our...III Help Desk Analyst, you will serve as primary technical resource and solution-provider for IT Customer Solutions (ITCS)… more
- GovCIO (Washington, DC)
- … solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service -desk-analyst/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-5202_… more
- TekSynap (Rockville, MD)
- **Responsibilities & Qualifications** The Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support, ... and software issues. Serves as a direct point of contact for customer, service provider and internal staff interaction and provide support for network connectivity… more
- General Dynamics Information Technology (Quantico, VA)
- …potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN IMPACT:** + Initiate ... Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A career in enterprise IT...technical problems and answer queries by telephone or self- service ticket in support of internal and/or outside customer… more
- General Dynamics Information Technology (Bethesda, MD)
- …received. Attempts to resolve as many issues as possible during first call resolution, or at Tier 1 + Efficiently escalates detailed incidents to Tier II or ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service ,Information Technology (IT) Support,Troubleshooting **Experience:** 10 + years of… more
- ManTech (Vienna, VA)
- **ManTech** is seeking a talented ** Tier I Support Engineer** for **Tysons, VA.** In this role, you will be part of a global team that provides 24x7 support to help ... and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging,...not limited to:** + First contact for all Customer service requests - Answer phones, respond to chats and… more
- TekSynap (Silver Spring, MD)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** + Respond to requests for technical assistance via phone, email or via the web queue, including chat or ... Instant Message, when implemented. + Open service desk tickets and ensure proper information is collected...and FAQs for users or as approved by HT's Technical Representative. + Provide 24x7 reporting/communication services for Global/High… more
- Lumen (Washington, DC)
- …world and shape the future. **The Role** The Operations Technical Support 1 ( Service Desk Analyst) is responsible for providing Tier 1 IT Service ... Desk Support in a customer focused, team oriented, support environment. Tier 1 IT Service Desk Support includes customer incidents (break/fix, requests, and… more
- Rubrik (Washington, DC)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low Risk. (Baseline screening; formerly National… more
- fusionSpan (Rockville, MD)
- …+ Allocate resources effectively to ensure adequate coverage and support for customer inquiries and technical issues across Tier 1 and Tier 2 support ... technical skills, troubleshoot effectively, and deliver exceptional customer service . + Set clear performance expectations and KPIs for...within a technical support environment, preferably managing Tier 1 and Tier 2… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- **Senior Technical Lead TS/SCI with Poly REQUIRED** **Category:** Software Development/ Engineering **Main location:** United States, District of Columbia, ... Type:** Full Time **Position Description:** CGI Federal is seeking a Senior Technical Lead responsible for guiding and overseeing the development and maintenance of… more
- Amentum (Arlington, VA)
- …changes to all applicable libraries. Requires a working knowledge of Naval Air Technical Data and Engineering Service Center (NATEC) website and/or Joint ... Knowledge Caching Server (JKCS). **Minimum Qualifications:** + Minimum of one ( 1 ) years' experience **in Naval Maintenance Technical library operations IAW the … more
- General Dynamics Information Technology (Mclean, VA)
- … technical issues efficiently **Required Skills & Experience:** + Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems ... desktop support to resolve critical IT-related issues + Demonstrated experience troubleshooting Tier 2 technical issues + Demonstrated experience deploying and… more
- Huntington Ingalls Industries (Fairfax, VA)
- …Saturday 0600-1400; Sundays/Holidays 0500-1200 EST. Essential Job Responsibilities + Provide Tier 1 and Tier 2 technical helpdesk support by answering ... 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- ** Technical Project Manager** **Category:** Project Management **Main location:** United States, Virginia, Fairfax **Position ID:** J0125-1331 **Employment Type:** ... Full Time **Position Description:** CGI is seeking a dynamic Technical Project Manager to support CGI Federal's Housing Sector in Fairfax, VA. This position requires… more