- US Tech Solutions (Philadelphia, PA)
- …on-site. + Minimum 2 years of experience working in single point of contact help desk . + Experience using GroupLink's Everything Helpdesk application. + Strong ... customer service skills; telephone etiquette. + Good team-oriented interpersonal skill. + Good organizational skills. + Good analytical and problem-solving skills. + Good oral and written communications skills (technical and non-technical). + Strong… more
- TEKsystems (Malvern, PA)
- …Sophos VPN, and McAfee EPO Disk Encryption. 4. Manage internal Service Desk documentation, outlining steps and solutions used to troubleshoot common problems. 5. ... Publish and maintain a library of self- help solutions to common problems for user population and promote user access to the ServiceDesk software solutions area. 6.… more
- PNC (Horsham, PA)
- …**Competencies** Call Center Technologies, Customer Support Operations, Hardware Infrastructure, Help Desk , Problem Solving, Technical Troubleshooting **Work ... opportunity to contribute to the company's success. As a Technology Solution Center Analyst Lead within PNC's CDS Northeast organization, you can sit in ECN Capital… more