- Allied Universal (Richardson, TX)
- …technology solutions - electronic access control, video surveillance, alarm monitoring , emergency communications, robotics, drones, and other smart tech innovative ... Intervention Specialist is to monitor surveillance cameras and alarm monitoring systems, respond to event-driven alarms in a timely...event of an emergency. **This is a 24/7 call center environment that requires individuals to sit for long… more
- PulteGroup (Coppell, TX)
- …company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to ... we serve.A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of… more
- PennyMac (Plano, TX)
- …opportunities. The **Control Tower Administrator** will: + Complete Daily monitoring of agent canvas to ensure call center adherence goals are met + Provide ... operational efficiency and increasing productivity and overall performance of the Call Center via historical reporting, live queue monitoring and workforce… more
- The University of Texas at Arlington (Arlington, TX)
- …quality assurance tasks such as creating reports, reviewing tickets, providing feedback, monitoring calls, surveying clients, etc. + Call center experience. + ... to 5:00 pm May work off-hours to facilitate client escalation and routine agent support. **Open to** External and Internal **Salary** Salary is commensurate based on… more
- Intuit (Plano, TX)
- …or equivalent, combined with 5 years of workforce strategy in call center or back office operations + Experience with Workforce Optimization software a ... intraday performance including case volume, average handle time , agent productivity, to provide key highlights to the managers...performance + Provide updates on changes and real time monitoring to meet customer volume changes. + Effective and… more