- Sunrise Senior Living (Wayland, MA)
- …our residents and guests through our Principles of Service. Contribute to the overall engagement programs and processes ( customer and team member engagement ) ... of Wayland Job ID 2025-235238 JOB OVERVIEW The Care Manager /"Designated Care Manager " is responsible for providing...residents and their families. Training and Contributing to Team Success Participate as a member of a team and… more
- Sunrise Senior Living (Norwood, MA)
- …our residents and guests through our Principles of Service. Contribute to the overall engagement programs and processes ( customer and team member engagement ) ... Job ID 2025-234802 JOB OVERVIEW The LPN Medication Care Manager is responsible for providing the highest degree of...are at prescribed levels. Training and Contributing to Team Success Participate as a member of a team and… more
- Wolters Kluwer (Waltham, MA)
- …8 days a month in the office (see locations listed on the posting) **OVERVIEW** The Customer Success Engagement Manager plays a high-impact role in ... needs + Win support for process and performance improvement plans related to customer success , product development, and service improvements based on strategic… more
- Forrester (Cambridge, MA)
- …of Forrester's digital customer success organization, the Senior Digital Engagement Manager is responsible for the value delivered to Forrester's largest ... future. **About This Role:** We are looking for a customer success professional who can assist us...clients. The successful candidate will orchestrate the customer journey through proactive engagement strategies. This… more
- Staples (Framingham, MA)
- …(BA or BS) required. + Experience: 5-8 years of experience in retail sales, customer engagement , or field operations. + Influence: Proven ability to influence ... The ** Manager of Selling and Engagement ** plays...Engagement ** plays a pivotal role in activating Staples' customer -first selling culture across all retail stores. This role… more
- Sanofi Group (Cambridge, MA)
- … manager support, development and sharing of best practices **The Field Engagement Manager primary responsibilities include the following:** + Own, build and ... **Job Title:** Manager , Field Engagement **Location:** Cambridge, MA,...displays and exhibits). This position is heavily focused on customer service and a willingness to work with cross-functional… more
- Amazon (Boston, MA)
- …Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of ... technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud… more
- Oracle (Boston, MA)
- **Job Description** The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts ... customer satisfaction, service level attainment and incremental revenue growth. The Customer Success Manager oversees customer experience through… more
- Amazon (Boston, MA)
- …Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of ... technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud… more
- S&P Global (Boston, MA)
- **About the Role:** **Grade Level (for internal use):** 09 **The Team:** The Customer Success team is a dynamic global organization where the work evolves daily. ... You will also build skills that support multiple career paths within Customer Success , Relationship Management, Sales, or Product. The environment encourages… more
- Validity (Boston, MA)
- About the Role As an Associate Customer Success Manager (ACSM) at Validity, you are responsible for creating and nurturing relationships with a set of ... success with Validity's tools and services. The Customer Success team plays an important role...analyzing data, creating materials, and tailoring insights to each customer 's business goals. Beyond customer engagement… more
- ISC2 (Boston, MA)
- …and connectedness that empowers all of our successes. Learn more. **Position Summary** The Customer Success Account Manager is responsible for driving ... in related field preferred, or equivalent work experience + 5+ years in Customer Success , Account Management, Training Delivery Coordination, or similar role… more
- S&P Global (Boston, MA)
- **About the Role:** **Grade Level (for internal use):** 10 **The Team:** The Customer Success team is a dynamic global organization where the work evolves daily. ... the corporate segment. **Responsibilities and Impact:** + Leadproactiveand innovative customer engagement initiatives in close collaboration withMarketing,… more
- Oracle (Boston, MA)
- …learning activities and gain exposure to areas of the business that are foundational to customer success and service, + Work with a team of TAM professionals to ... management skills in a team setting, + Gain exposure to the portfolio of Customer Success Services offerings and understand the key components to the successful… more
- Pegasystems (Boston, MA)
- …to drive our client's success . **Picture Yourself at Pega:** A Senior Customer Success Manager is responsible for maintaining and **expanding ... relationship with multiple people in the account to expand engagement with stakeholders across the customer organization... customer satisfaction and revenue driver. The Senior Customer Success Manager leverages data… more
- iCIMS (Boston, MA)
- **Job Overview** The Technical Success Manager (TSM) plays a critical role in ensuring customers achieve measurable success with the iCIMS Talent Cloud and ... on customer accounts. + Maintain accurate activity tracking in CRM and customer success platforms to ensure visibility across Customer Success… more
- SHI (Boston, MA)
- …experience, realize their return on investment, and are satisfied with their marketing engagement . The success manager will collaborate cross-functionally to ... of our top partners to the partner brand pages. The Partner Marketing Success Manager is responsible for maximizing partner value and delivering measurable… more
- CVS Health (Boston, MA)
- …opportunities and ensures profitable revenue and growth to Aetna. + Owns the customer lifecycle - from implementation to engagement strategies and contract ... understanding of data analytics. **REQUIRED QUALIFICATIONS** **Minimum 5 years' client engagement and program success experience.** **Background in healthcare… more
- PagerDuty (Boston, MA)
- …+ Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at ... in a flexible, award-winning workplace. As our **Regional Vice President, North America Customer Success ,** you will be reporting to the Chief Customer… more
- Oracle (Boston, MA)
- …2-3 days each week** + **Travel is approximately 25%** **Role Overview:** The Customer Success (CS) Presales team (Consulting) is responsible for assisting the ... Revenue (ARR) while setting the groundwork for successful implementation projects by the Customer Success (CS) Delivery organization. Our Customer Success… more
