- ServiceNow, Inc. (Waltham, MA)
- …impact on the function or industry. + 5+ years demonstrated success in a Renewal Account Management or Customer Success capacity. + Experience leading customer ... value they are realizing from ServiceNow. + Identify customer needs and demonstrate account management capabilities to guide renewal closure. + Maintain an… more
- Carrier (Canton, MA)
- …a wide range of talents and skill sets. **About This Role** The Service Account Manager position is responsible for profitable execution, growth and satisfaction ... as account consultant with assigned clients. Drive account improvements, identify expansions and partner with...our customer base. + Own the successful on time renewal of your agreement account base. Engage… more
- MongoDB (Boston, MA)
- …customers, creating expansion & evangelism in the process. Individuals in the Relationship Account Manager (RAM) role have a passion for technology that delivers ... and retention of a customer portfolio. As a Relationship Account Manager you will be responsible for...you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between. **Experience:** + 2+ years… more
- Renaissance (Boston, MA)
- …to think of Renaissance as a partner **Qualifications** **For this role as Account Manager II, you should have:** + 4+ years with prior experience in ... for the best, own our actions, and grow and evolve. **Job Description** The Account Manager II is responsible for managing and selling Renaissance Learning's… more
- MongoDB (Boston, MA)
- …customers, focused on retention and expansion in the process. Individuals in the Relationship Account Manager (RAM) role have a passion for technology and the ... of contact for a customer portfolio. As an Relationship Account Manager you will be responsible for...you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between. **Our ideal candidate will… more
- Validity (Boston, MA)
- About the Role As a Senior Account Manager , you will be responsible for driving revenue growth within existing customer accounts by nurturing strategic, ... aligned to customer goals and identify clear revenue growth opportunities. + Drive account expansion through upsell, cross-sell, and renewal strategies to meet… more
- S&P Global (Boston, MA)
- …from our analytical solutions and data services. This role directly influences renewal outcomes, usage expansion, and account health. Through targeted engagement ... key lifecycle touchpoints, including onboarding, training, adoption, ongoing engagement, and renewal support. You will play an essential part in driving long-term… more
- Celestica (Boston, MA)
- …US **Summary** We're looking for a detail-oriented and analytical Channel Operations Manager to be the operational backbone of our worldwide channel partner ... and scale of a new program. **Detailed Description** The Channel Operations Manager will manage the operational efficiency and compliance of our global channel… more
- Evolv Technology (Waltham, MA)
- The Elevator Pitch Evolv is seeking a dynamic Product Manager to lead the ongoing enhancement of Evolv eXpedite (TM) , our concealed weapons detection system for bag ... screening, which started shipping in January 2026. As Product Manager , your focus will be to deliver meaningful product...and support the update effectively + Educate internal and partner field teams as well as customers on the… more
- Oracle (Boston, MA)
- …achieve positive outcomes and incremental revenue growth within the assigned customer account portfolio. The senior Customer Success Manager portfolio includes ... **Job Description** The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio...Success Stories * ARR retention and growth * Contract renewal rate * Code currency * Sales Leads generated… more
- Wolters Kluwer (Waltham, MA)
- …(see locations listed on the posting) **OVERVIEW** The Customer Success Engagement Manager plays a high-impact role in managing strategy and product utilization ... and executed, and ongoing performance is managed. They work directly with Sales Account Managers to ensure that customer needs are identified and satisfied, that… more
- Sedgwick (Boston, MA)
- …Great Place to Work(R) Fortune Best Workplaces in Financial Services & Insurance Manager , Client Services | SIU **PRIMARY PURPOSE** : To manage accounts of multiple ... that impact customer satisfaction ensuring consistency in process within the account as well as client retention. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** +… more
- Quickbase (Boston, MA)
- Position Overview: Join the Quickbase Sales organization as a Manager of Commercial Accounts. You'll manage a team of Account Executives responsible for our ... this role, you will: * Lead a team of Account Executives that prospect with existing and work on...sales opportunities that from new business, cross sell/upsell and renewal sources * Work cross functionally to advocate on… more
- Oracle (Boston, MA)
- …+ Drive maximum adoption of Oracle solutions and identify/drive product renewal and expansion opportunities via high value relationships with customers. + ... Cloud solution investment. + Leverage Oracle's Customer Success methodology to partner with customer stakeholders to understand their goals/KPIs, assess their… more
- S&P Global (Boston, MA)
- …innovative customer engagement initiatives in close collaboration withMarketing, Product, Account Management, and Sales teams.Cultivate strong relationships with ... key attributes such as departmental use, geographic presence, and businessobjectives. + Partner with fellow CSMs to evaluate engagement across product areas and… more
- PagerDuty (Boston, MA)
- …operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at scale. ... responsibility for leading a team of success managers and renewal managers. Under your leadership the team members will...move forward in favor of deeper customer satisfaction. + Partner with other departments, such as sales, marketing, product,… more
- ServiceNow, Inc. (Waltham, MA)
- …Customer Outcomes, and Alliance & Channels. This position reports to: Senior Manager for Creator workflows, platform, Workflow Data Fabric and Process Mining In ... and retention within the assigned customers. + Work with customers and account teams to establish critical goals, or other key performance indicators and… more
- Otis Elevator Company (Canton, MA)
- …Assist with customer concern resolution along with Operations, including Service Project Manager and Service Supervisor + Partner with branch business ... by improving customer satisfaction via MFA program. + Manage and nurture account relationships to drive renewals and repair opportunity. + Conduct sales planners… more
- Amalgamated Bank (Boston, MA)
- …loan and key performance indicators. This position will also be required to partner with the portfolio management team in the ongoing compliance of and manage ... the renewal of loans in the existing portfolio. The candidate...will be accountable for the day-to-day work of the Account Executive team assigned to manage the union sector's… more