- State of Massachusetts (Chelsea, MA)
- …seeking technical assistance within the End User Support Contact Center. The primary role of the* Service Desk Analyst *is to handle the processing of Tier 1 ... customer service and problem resolution to all supported customers.If the Service Desk Analyst is unable to resolve a reported incident or request,… more
- Insight Global (Boston, MA)
- …Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents. The Service Desk analyst will serve as the front line for the ... and Requirements - 2-4 year Technical Degree OR equivalent experience as a Service Desk Analyst or Technical Support (1-2+ years) - Proven expertise with… more
- Beth Israel Lahey Health (Charlestown, MA)
- …to find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, ... and accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests that require elevated support.** **Diagnose… more
- Zones LLC (Boston, MA)
- …assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve ... of customer products and services + Experience working on a help desk / service desk handling tickets preferred + Experience troubleshooting Desktop hardware… more
- TEKsystems (Allston, MA)
- Description The Tier 1 to Tier 2 Service Desk Analyst will provide technical support to users and systems within a manufacturing environment. The ideal ... a range of ticket requests, ensuring timely resolution and excellent customer service . Support and manage Active Directory, Windows OS desktop, and O365… more
- Robert Half Technology (Cambridge, MA)
- Description We are seeking a diligent Help Desk Analyst to join our team in the education sector based in Cambridge, Massachusetts. This position offers a ... long-term contract employment opportunity. In the role of a Help Desk Analyst , your responsibilities will include providing technical support to students and… more
- Parker Hannifin Corporation (Woburn, MA)
- …Responsibilities: + Managing incidents and requests in coordination with global IT service desk , utilizing ITIL foundational principles. + Responsible for direct ... Digital & IT Analyst Location : Woburn, MA, United States Job...least 2 years of experience in a support or service role, actively interacting with customers on a regular… more
- MIT Lincoln Laboratory (Lexington, MA)
- …tools to enhance ITSM processes, such as incident categorization, root cause prediction, and service desk automation. + Partner with technical teams to pilot and ... stakeholders to deliver optimized workflows, actionable analytics, and enhanced service delivery. The Senior Business Analyst will be part of the IT Service … more
- Morgan Stanley (Boston, MA)
- …Management (MSIM) is one of the largest global asset management organizations of any full- service securities firm, with more than 40 years of history, a presence in ... March 31, 2024. MSIM strives to provide outstanding long-term investment performance, service and a comprehensive suite of investment management solutions to a… more
- Sevita (Boston, MA)
- …within the project tools + Support production applications by responding to service desk assignments, tracking problems/issues, and following up with customers ... impacts the lives of the individuals it serves? As the Senior Analyst for Applications Programming, you are responsible for new initiatives and enhancements… more
- Prime Therapeutics (Boston, MA)
- …and drives every decision we make. **Job Posting Title** Senior Compliance Analyst (Interpretation and Advising) - Remote **Job Description** The Senior Compliance ... Analyst assists in the implementation of Prime's compliance programs...to requests for information and proposals, develop/revise/maintain departmental SOPs, Desk Top Procedures, and Licensing source documentation; manage the… more
- Prime Therapeutics (Boston, MA)
- …and drives every decision we make. **Job Posting Title** Sr. Compliance Analyst (Regulatory Intelligence and Assessment) - Remote **Job Description** The Senior ... Compliance Analyst assists in the implementation of Prime's compliance programs...requests for information and proposals, + Develop/revise/maintain departmental SOPs, Desk Top Procedures, and source documentation + Assist with… more
- Novo Nordisk (Lexington, MA)
- …security, application, and user related activities. External stakeholders include service providers for support of scientific instruments and systems. Essential ... Functions + Provides technology support and service : + Develops strategies and processes to ensure that...troubleshooting situations + Understanding of remote support and help desk ticketing systems + Preferred experience includes: + Experience… more