- Beth Israel Lahey Health (Charlestown, MA)
- …entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 2 and 3 in-person support position is responsible ... Advanced technical computer skills as required for technical support specific to functional area and...Using the Information Technology Service Management suite provided, this Tier 2 and 3 in-person support… more
- Oracle (Boston, MA)
- …issues that require in-depth technical analysis beyond Tier 1 and Tier 2 support . Perform thorough root cause analysis of critical incidents, ... innovative Conversational and Generative AI capabilities. As an experienced technical expert, you will play a pivotal role in...and process improvements to enhance the efficiency of the support function Being hands-on is a critical requirement for… more
- GE Vernova (Cambridge, MA)
- …Essential Responsibilities: Demonstrates accountability for cost, schedule, quality, and technical accuracy of assigned tasks. Provide technical guidance ... test, and commissioning. Perform, lead, or manage design and related technical scope from Conceptual, Preliminary, and Detailed Design including successful… more
- Accenture (Boston, MA)
- …root cause analysis to help resolve day-to-day issues with implementation You directly support client Idea owners, providing technical and analytical support ... the engagement is finished PartnersInPerformance Basic Qualifications Undergraduate degree 2 + years of professional experience Preferred Qualifications Degree from a… more
- PwC (Boston, MA)
- …analyse client needs, develop financial solutions, and offer guidance and support to help clients optimise their financial performance, improve decision-making, and ... consulting. Your work will involve providing comprehensive guidance and support to clients in optimising their financial performance, improving decision-making,… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National...application development teams to work on issues escalated to Tier 2 . + Adhere to the defined… more
- Robert Half Technology (Cambridge, MA)
- …while maintaining a high level of service. Responsibilities: * Deliver Tier 1 to Tier 2 .5 technical support for desktop systems, ensuring timely ... support to both office and lab environments, handling technical escalations and ensuring smooth operations for onsite employees....* Minimum of 3-5 years of experience in desktop support and technical troubleshooting. * Proficiency in… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- Insight Global (Braintree, MA)
- …= expert) * Cisco / Meraki Networking (Routers, Switches, ASA, VPN) -- experience with Tier 2 support of this architecture/technologies * Printing and MS ... local healthcare client of ours is looking for a Tier 3 Support Specialist to join their...integration issues with the current platform * Work with technical staff in other departments and within the managed… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured ... Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support...(eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical … more
- Oracle (Boston, MA)
- …to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, ... **Job Description** As a member of the Support organization, your focus is to deliver post-sales...an advocate for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic means, as… more
- Optiv (Boston, MA)
- …prioritizing effectively. * Currently holds and maintains a CCIE Security and at least one other Tier 2 or Tier 3 certification in the network and edge ... edge security programs and related security technologies. * Provide oversight on 2 -10 concurrent engagements, ensuring both technical and business outcomes are… more
- Oracle (Boston, MA)
- …review boards, change management, communication programs, and recruiting tools. This Principal Technical Program Manager (TPM) will support our newly established ... + Use your strong analytical, problem-solving, and business acumen to support informed decision-making, balancing technical , operational, and business… more
- Oracle (Boston, MA)
- …Description** Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top- tier enterprises around the world. Our cloud offers unmatched ... to include dedicated, hybrid, and multicloud, edge computing, and more. At the Technical Strategy and Oversight (TSO) organization, our mission is to support … more
- Oracle (Boston, MA)
- …Cloud. Our goal is to optimize support costs while delivering a top- tier support experience to our customers. We utilize advanced rule-based systems and ... and an ever-expanding set of foundational cloud-based services. The Support organization in OCI is building new services that...offered by OCI and offer a wide variety of technical problems to be solved and customer focused innovations… more
- Manulife (Boston, MA)
- …data integration, and automation failures. + Address issue and engage with users to povide Tier 2 /3 support for Power Platform applications and flows. + Act ... you anywhere you want to go. The **Power Platform Technical Analyst** will play a key role in ensuring...- USA** **Work arrangement: Hybrid (3 days from Office, 2 days from Home);** **Remote working option is not… more
- Oracle (Boston, MA)
- …speed and attitude of a start-up, with the scale and customer-focus of the top tier enterprise software company in the world. Values are OCI's foundation and how we ... diverse group of people and given the autonomy and support to do your best work. It is a...initiatives. An engineer at any level can have significant technical and business impact. The ideal candidate will have… more
- Oracle (Boston, MA)
- …Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top tier enterprises around the world. Our cloud offers unmatched hyperscale, ... and multi cloud, edge computing, and more. In the Technical Strategy and Oversight (TSO) organization, our mission is...Strategy and Oversight (TSO) organization, our mission is to support customer choice, transparency, and value when it comes… more
- Oracle (Boston, MA)
- …speed and attitude of a start-up, with the scale and customer-focus of the top tier enterprise software company in the world. Values are OCI's foundation and how we ... diverse group of people and given the autonomy and support to do your best work. It is a...initiatives. An engineer at any level can have significant technical and business impact. The ideal candidate will have… more
- Oracle (Boston, MA)
- **Job Description** Role Summary As a Member of Technical Staff , you will play a pivotal role in designing, building, and optimizing LLM infrastructure, agent ... bring agentic workflows into real-world deployments-at scale. This is a hands-on technical leadership role, ideal for someone deeply rooted in distributed systems… more
