- AeroVironment (Wilmington, MA)
- …during documentation reviews to validate company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue ... teams across the CIO org, support compliance for the Enterprise, manage the Cyber help desk , develop processes and maintain documentation, and work with IT and… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- …support for everyday issues (eg, locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical ... Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be… more
- Center For Health Information And Analysis (Boston, MA)
- …+ 5+ years of experience supporting Microsoft Operating Systems, preferably in a service desk environment with a help desk ticketing system. + Possesses ... other hardware problems for end users. Analyze and resolve tier 1 and 2 issues, escalating any issues that...Unit 6: Customer Service & End User Support Level II ; Deskside Support Specialist Salary is commensurate with experience… more
- State of Massachusetts (Boston, MA)
- …IT/helpdesk support experience is preferred * General knowledge of ticketing system and help desk practices. * Intermediate level knowledge of CRM environments. ... Agency business units. Specifically, this position is responsible for providing the first- tier end user support for the Salesforce-based eLIPSE and other Agency… more
