- Lenovo (Morrisville, NC)
- Services Customer Success Advocate -Infrastructure Solutions Group **General Information** Req # WD00071137 Career area: Services Country/Region: ... . **Description and Requirements** The Customer Success Advocate (CSA) will proactively monitor service cases to identify potential… more
- Lumen (Raleigh, NC)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate II is a customer -facing role that ensures ... opportunities and engaging sales accordingly. **The Main Responsibilities** * Implement customer success plans using standardized journey templates to set… more
- Confluent (Raleigh, NC)
- …Sales, Product, Services , Support and Training teams to drive technical success . + Identify customer technical objections and develop strategies to address ... Us. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act...streaming platforms! **What You Will Do:** + Champion and advocate for the customer within Confluent. You… more
- Confluent (Raleigh, NC)
- …Sales, Product, Services , Support and Training teams to drive technical success . + Identify customer technical objections and develop strategies to address ... Us. **About the Role:** Confluent is searching for a Customer Success Technical Architect (CSTA) to act...US Remote **What You Will Do:** + Champion and advocate for the customer within Confluent. You… more
- Verint Systems, Inc. (Raleigh, NC)
- …growth opportunities. Learn more at www.verint.com . **Overview of Job Function:** The Sr. Customer Success Manager (Sr. CSM) is a strategic role that serves as ... recommendations from customers back to the product team. + Advocate customer needs/issues cross-departmentally. + Manage account...+ Minimum of 7-10 years of experience in a customer -facing role focused on Customer Success… more
- Trellix (Raleigh, NC)
- **_Job Title:_** Customer Success Manager **About Trellix:** Trellix is a global company redefining the future of cybersecurity and soulful work. The company's ... with responsibly architected security. More at https://trellix.com . **_Role Overview:_** The Customer Success Manager (CSM) is responsible for driving … more
- Trellix (Raleigh, NC)
- …value of Trellix solutions and services . Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a ... **_Job Title:_** Principal Customer Success Manager **About Trellix:** Trellix...retention and renewals opportunities. + You will be an advocate for our customers with a focus on transformation… more
- Trellix (Raleigh, NC)
- …value of our products and services . + Act as the voice of the customer internally to advocate customer 's needs. + Engage proactively with customers at ... **_Job Title:_** Senior Customer Success Manager **About Trellix:** Trellix is a global company redefining the future of cybersecurity and soulful work. The… more
- FranklinCovey (Raleigh, NC)
- …learning methodologies. + Experience working in a subscription environment. + Certification in Customer Success (eg CCSM) or related field. + Use of Salesforce ... + FranklinCovey client admin or facilitator experience. + Sales or Customer Success Manager experience. Location-specific compensation: California - Anticipated… more
- ThermoFisher Scientific (Raleigh, NC)
- …to evaluate the success of initiatives + Act as a customer advocate , ensuring digital tools and strategies meet expectations. **Minimum Qualifications** ... + Lead all aspects of adoption of corporate technologies like CRM systems, customer portals, and self- service platforms, ensuring streamlined customer … more
- Elevance Health (Durham, NC)
- …timely manner. + Researches and analyzes data to address operational challenges and customer service issues. + Provides external and internal customers with ... diploma or equivalent and previous experience in an automated customer service environment; or any combination of...at the first point of contact preferred. + A customer advocate willing to listen and find… more
- ThermoFisher Scientific (Durham, NC)
- …replacement, or other corrective action. + Coordinates problem resolution with engineering, customer service , and other personnel to expedite repairs. + Analyzes ... NC The Field Service Engineer III leads all aspects of field service support and customer relationship management including but not limited to: installation,… more
- Confluent (Raleigh, NC)
- …Data Officers, Data Engineers, Data Scientists, Data Analysts, and Architects, driving customer success and platform adoption. + Strong pre-sales engineering ... and pre-sales engineering, while engaging with cross-functional teams to drive product success and customer outcomes. Ideal candidates may have backgrounds in… more
- Teradata (Raleigh, NC)
- …Life Sciences + Achieving expansion targets - in coordination with Account Executives, Customer Success Managers, and Industry Strategists, you will build and ... and "to be" analytics strategy and landscape + Client Services & Partner Sales: Works with Consulting and Partners...post PoC / PoVs and create supporting proposals. + Customer Success : Works with Customer … more
- Teradata (Raleigh, NC)
- …and cloud modernization, the SE leverages their expertise to drive sales and support customer success . The SE is a hands-on professional, who not only excels ... extended account team on account planning and strategy, and partners with Consulting, Customer Services , Global Sales Support, Pricing, Finance, and sales to… more
- Stanley Martin Homes, LLC (Raleigh, NC)
- …closed deals in the customer relationship management (CRM) software. Delivering outstanding customer service is a top priority, as you promptly address any ... and discounts with our partners in mortgage and title services as well as cell phone service ...well. Our innovative designs, commitment to quality and strong customer service quickly led to significant growth.… more
- Highmark Health (Raleigh, NC)
- …and ownership of outcomes. Enhance department influence by providing responsive service and understanding customer needs. Effectively present information and ... approach new challenges with anticipation and a view towards success . Encourage new ideas and innovations in team members....which may be material to a decision. Anticipate a customer 's needs and proactively craft message to address. Consider… more
- Walmart (Wilson, NC)
- …demographics. Models, enforces, and provides direction and guidance to Associates on proper Customer service approaches and techniques to ensure Customer ... **You'll really wow us if ** - You're an advocate of patient-centered care. You easily adapt to a...builds their trust and confidence. Removes barriers to delivering customer /member value, service , and support. Execution and… more
- S&P Global (Raleigh, NC)
- …Basic knowledge of data analysis tools or techniques, including Excel or SQL. + Customer Service Orientation: Previous experience in a customer service ... Support S&P Global's strategic goals by driving productivity and improving service delivery. + Customer Satisfaction: Enhance user experience, leading… more
- Elkay (Cary, NC)
- …* Relies on extensive experience and judgment to plan and accomplish goals Capabilities and Success Factors. * Customer focus with the ability to deal with the ... force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their...people and their professional development is a recipe for success that has fueled our growth for over 100… more