- Capgemini (New York, NY)
- Contact Center Transformation Lead Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, ... Analytics, Work Force Management, Continuous Optimization, etc. + Orchestrate Contact Center Transformation engagements with Executive Stakeholders,… more
- Capgemini (New York, NY)
- **Job Title: Datacenter Transformation Engagement Manager, ServiceNow** **Location:** Dallas, New York, Atlanta, Houston, NYC, San Francisco, Chicago (Hybrid) ... our Cloud and Infrastructure Services Project and Consulting organization the Transformation Engagement Manager is primarily responsible for leading the successful… more
- Capgemini (New York, NY)
- **Job Title: Transformation Engagement Manager, ServiceNow** **Location:** Dallas, New York, Atlanta, Houston, NYC, San Francisco **Travel:** 0-100% As a member of ... our Cloud and Infrastructure Services Project and Consulting organization the Transformation Engagement Manager is primarily responsible for leading the successful… more
- US Bank (New York, NY)
- …in areas with a high volume of applicants, such as customer service, contact center , and Financial Crimes investigations, remain open for approximately 5 ... strategy for AI, including Generative AI, as well as lead audits focused on AI to assess the Company's...processes. This position also will support audit coverage of Transformation Initiatives and the US Bank Digital Organization, including… more
- Palo Alto Networks (New York, NY)
- …- just to name a few! **Your Career** As a Domain Consultant for SOC Transformation you will be the expert for our Cortex portfolio, a Next-Gen AI-powered security ... the customer hierarchy, from practitioner to senior leadership + Lead and support customer demonstrations that showcase our unique...RFIs/RFPs while serving as the main technical point of contact for Cortex + Position Palo Alto Networks or… more
- Capgemini (New York, NY)
- …Qualifications:** + Experience leading change management and global or regional rollouts of contact center transformation projects. + A track record of ... + Take full ownership and responsibility for end-to-end (E2E) design of the CCaaS ( Contact Center as a Service) architecture, covering key elements such as: +… more
- Deloitte (New York, NY)
- What we do Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of ... in society. To stay ahead, insurers need modern solutions. Our Insurance Transformation practitioners serve as trusted advisors to our clients, combining strategic… more
- Capgemini (New York, NY)
- …Enterprise Architect** to lead the design and implementation of a ** Contact Center Agent Assist platform** using **AWS Full Stack** technologies. The ... to optimize agent performance, enhance business communications, and integrate seamlessly with contact center systems. The goal is to improve **agent efficiency**… more
- Sprinklr (New York, NY)
- …and meticulous approach to preparation and execution + Experience with cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow ... state and delivers a competitive advantage with measurable outcomes + Lead presales activities that include building and delivering compelling presentations, making… more
- New York University (New York, NY)
- The NYU Metropolitan Center for Research on Equity and the Transformation of Schools is a research and professional learning services center that supports ... Research and Organizing Collaborative (EJROC) at the NYU Metropolitan Center for Research on Equity and the Transformation...to support our team in the following ways: + Co- lead strategic support for the growth and development of… more
- Amazon (New York, NY)
- …executives on how telecom operators can achieve revenue growth by offering Contact Center -as-a-Service (CCaaS)? Amazon Web Services (AWS) is the leading ... development leader who has led successful telecom Joint-Go-To- Market/partnership transformation programs with Tier 1 operators? Are you looking...a B2B AWS Cloud Practice, with a focus on Contact Center -as-a-Service, and AWS Services such as… more
- Publicis Groupe (New York, NY)
- …to establish fully integrated cross-discipline teams that put our clients wholly at the center and enable us to provide best-in-class services in a fluid and modular ... of experience in health and wellness data analysis and strategic consulting as the analytic lead . Important to this success will be the ability to source and use the… more
- Amazon (New York, NY)
- …Support Systems (BSS) and Operations Support Systems (OSS) * Network operation Intelligence * Contact Center Intelligence * Mobile 5G Networks (edge and core) * ... organizational readiness, and C-Level willingness to initiate conversations that lead to broader strategic transformation programs. Preferred Qualifications… more
- City of New York (New York, NY)
- …Employee Engagement; General Services; Real Estate Services; and the Customer Contact Center ), Information Technology, Procurement & Supply Management, and ... functions, pursuant to the organizational changes outlined in NYCHA's Transformation Plan. These critical functions will include Administration (Human Resources;… more
- Deloitte (New York, NY)
- …will end on 12/27/2024 Work you'll do As a Senior Manager, you will lead and deliver large, complex client engagements that identify, design, and implement creative ... in their industry. + Participate in Business Development by developing and maintaining contact with top decision makers at key clients. + Perform the role of… more
- H&R Block (Freeport, NY)
- …to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ... ambitions, faster transformation , and extraordinary results. It's an exciting time to...the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality… more
- H&R Block (New York, NY)
- …to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ... ambitions, faster transformation , and extraordinary results. It's an exciting time to...the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality… more
- New York University (New York, NY)
- …and the terms of the research grant when extending an offer. NYU Metropolitan Center for Research on Equity and the Transformation of Schools, NYSED funded ... for Equity, is seeking a Senior Project Associate to lead , develop and deliver training materials, technical assistance support,...to individual and small groups of RPC and FACE Center personnel. o Reviews and develops materials for the… more
- Publicis Groupe (New York, NY)
- …best-in-class services in a fluid and modular way. With our clients at the center , we create brand movement at the speed of people's lives by connecting real-time ... of experience in health and wellness data analysis and strategic consulting as the analytic lead . Important to this success will be the ability to source and use the… more
- H&R Block (Hicksville, NY)
- …to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ... ambitions, faster transformation , and extraordinary results. It's an exciting time to...tax office associate positions + Serve as point of contact for onsite escalated client service concerns + Ensure… more