- Palo Alto Networks (Santa Clara, CA)
- …partners and enterprise application architecture. + Experience with Commerce, Sales, Marketing, CX systems and processes and solving complex workflows and ... CX to lead the strategic direction and architectural design of our Go-To-Market (GTM), with a strong emphasis...drive the product vision for Salesforce and our go-to-market systems . This position requires both strategic thinking for future… more
- Insight Global (San Jose, CA)
- …customer engagements in all theaters acting as a flawless delivery partner to other CX teams. * Design , implement Cisco leading edge technologies and provide ... Job Description You will help meet customer needs while improving profitability for CX delivery teams. The Center's highly technical, global resources support… more
- Abbott (Alameda, CA)
- …channels + Enhanced service performance visibility through aligned metrics, feedback systems and reporting + Increased operational efficiency and quality across BPO ... development + Greater alignment between customer service and enterprise goals in CX , Quality and Commercial functions Key Responsibilities & Activities + Partner… more
- Cisco (San Jose, CA)
- … automation ) + Proficiency with AI/ML technologies (LLMs, agent systems , knowledge management) and cloud architectures (multi-tenant SaaS, microservices, APIs, ... automation at scale + Strong partner leadership across engineering, design , CX , sales, partners, and executive forums **Preferred Qualifications** +… more
- FST Technical Services (San Jose, CA)
- …air ventilation, chillers, boilers, steam distribution, heat absorption, building automation systems , optimization techniques, electrical distribution, fire ... FST Technical Services' Commissioning ( Cx ) Division is a leading provider of quality...is a leading provider of quality assurance in the design , construction, and post-acceptance phases of building projects. Our… more
- Gilead Sciences, Inc. (Foster City, CA)
- …cost of ownership, reliability, and energy efficiency. + Strong knowledge of building automation systems preferred. **Construction & Project Management** + Lead ... & Technical Engineering** + Lead and review the design of mechanical systems . + Review, improve,...+ Support start-up activities for construction projects. + Develop Cx protocols, URSs, SOPs, IQ/OQ activities, and PQ for… more
- Amazon (Los Gatos, CA)
- …WiFi products - Define, implement WiFi test cases and support automation - Design network for wireless, network systems - Develop ad hoc tests to support ... art security features, to complement our award-winning mesh WiFi systems . As an Amazon company, we combine the best...existing WiFi test team build test beds, test cases, design networks to better our customer experience, validate vendor… more
- Cisco (Milpitas, CA)
- …3+ years building AI-powered product experiences such as AI assistants, recommender systems , or AI automation . + Demonstrable experience converting research ... protocols like MCP and A2A. + Strong collaboration skills across engineering, design , CX , sales, partners, and executive forums. **Preferred Qualifications** +… more
- Stanford Health Care (Newark, CA)
- …routing, IVR reporting, and contact center operational metrics. Familiarity with scripting or automation tools (Python, R, VBA). Systems & Platforms: Work with ... and present it in a clear, impactful way. Preferred: Experience with Genesys Cloud CX , NICE inContact, Avaya CMS, Amazon Connect, or similar. Knowledge of call… more