- The Computer Merchant, LTD. (Reston, VA)
- …* Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base * Break/Fix support for ... with 5+ years of prior relevant experience * Customer service -focused attitude * Current Secret clearance * Ability to...Department of Justice. The program provides a range of IT services, including help desk , deskside support,… more
- CACI International (Sterling, VA)
- …degree) + Experience with ServiceNow ticketing systems + Experience with JIRA Service Desk + Experience with Problem and Incident Management + Experience ... Service Desk Lead Job Category: Information...assurance, and release management + Familiarity with the general IT practices and terminology + Excellent written and verbal… more
- Koniag Government Services (Vienna, VA)
- **Part time Service Desk - Weekends** **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...are not limited to:** + Providing answers to general IT -related questions. + Managing the customer's ticketing … more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise environment. ... knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may...a production environment. + Understanding of and experience applying ** IT Service Management (ITSM) best practices** ,… more
- General Dynamics Information Technology (Quantico, VA)
- …Family:** Technical Support Services **Skills:** IT End User Support, IT Help Desk , IT Service Desk **Certifications:** CompTIA Security+ CE | ... This position is pending funding. The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2,000 personnel...Top Secret clearance. + **Required Experience:** 5+ years of IT support experience in a Help Desk … more
- ICF (Reston, VA)
- …Analyst - Qualifications** **Basic Qualifications** + 1+ year experience working in a customer-oriented service role as a service /help desk engineer + 1+ ... Description **Join ICF's IT Modernization Team - Where Innovation Meets Impact**...dynamic technology organization. We are seeking a motivated Help Desk Analyst to support a portfolio of Salesforce projects… more
- Leidos (Quantico, VA)
- …backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk , and data transport. This position consists of a ... Marines and civilian users worldwide. SMIT-MCEN is the largest IT services program for the Navy. The Senior Systems...and promptly resolve connectivity losses. + Process and resolve service requests through the MCEN Remedy ticketing … more
- ManTech (Mclean, VA)
- …in helping users resolve a range of technical challenges. You will ensure reliable IT service delivery and work across teams to respond to evolving operational ... to resolve technical problems and respond to requests via phone, in-person, ticketing systems, or IM related to hardware, software, network, access, or telecom.… more
- CACI International (Chantilly, VA)
- …lieu of formal education. Minimum 3 years of experience in Help Desk support, IT service desk , or systems administration roles. Proven ability to work ... 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT...quality and professionalism. Skilled in multitasking and using web-based CRM/ ticketing tools (eg, ServiceNow) to log, track, and resolve… more
- Shuvel Digital (Vienna, VA)
- Service Desk Hybrid Vienna, VA. Description: The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise. Our Service ... is to extend Navy Federal Credit Union's superior member-centric service commitment to employees by addressing IT ... service in a fast-paced environment + Desired - Familiar with ticketing software (ServiceNow) would be a… more
- Koniag Government Services (Chantilly, VA)
- …certifications such as ITIL, PMP, or Six Sigma + Experience with technical support or IT service desk management + Knowledge of multiple CRM platforms and ... Knowledge of ITIL practices and principles + Experience with service desk operations and technical support environments... ticketing systems + Experience with remote or virtual call… more
- ManTech (Herndon, VA)
- …of experience. + Minimum 2 years of experience providing technical support in a help desk , service desk , or incident management role. + Proven ability to ... Follow ITIL processes to receive, prioritize, and resolve incoming IT incidents, service requests, and support needs....+ Experience with remote desktop support tools and enterprise ticketing systems (eg, ServiceNow, Remedy, Jira Service … more
- ManTech (Chantilly, VA)
- …Proficiency using Microsoft Office Suite and CRM software + Experience using a Service Desk ticketing system, such as ServiceNow **Preferred ... and maintain secure, reliable network architectures + Provide daily IT support across client/server/storage/network systems, including monitoring, troubleshooting, and… more
- ManTech (Chantilly, VA)
- …background with the Microsoft Office suite + Basic networking expertise + Experience using a Service Desk ticketing system, such as Remedy or ServiceNow + ... but are not limited to:** + Providing Tier II IT Systems support on a wide range of technologies,...Participating in processes throughout all phases of the ITIL Service Lifecycle, including submitting Change Requests + Performing requirements… more
- General Dynamics Information Technology (Ashburn, VA)
- …particularly network infrastructure, server infrastructure, network security, telecommunications systems and service desk . - Responsible for managing and setting ... Center (NOC) Tier 1 Shift Lead and build an impactful career in enterprise IT , collaborating with people who are driven and resourceful like you. MEANINGFUL WORK AND… more
