- Signature Aviation (Dulles, VA)
- As an **Assistant General Manager ** , you are a vital member of the base leadership team, helping guide a cross-functional staff in delivering safe, seamless, and ... you'll lead the private aviation terminal in the General Manager 's absence, upholding Signature Aviation's gold standard of service....a resource on guest service matters and as an escalation point for guest inquiries. + Provide onsite business… more
- Microsoft Corporation (Reston, VA)
- **Overview** Support Escalation Manager - Incident Manager acts as a primary contact to understand issues and improve the experiences of ... managers. Proactively escalates highly sensitive issues to senior support escalation managers. **Qualifications** **Required Qualifications:** + Master's… more
- Microsoft Corporation (Reston, VA)
- **Overview** Support Escalation Manager - Incident Manager acts as a primary contact to understand issues and improve the experiences of ... the nature of your employment with Microsoft and the country where you work. Support Escalation Management IC3 - The typical base pay range for this role across… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …rapid escalation and resolution of technical issues. Position Description: The Incident Manager is responsible for overseeing the timely restoration of ... incident response activities across multiple teams. The Incident Manager ensures incidents are managed in...the contract Point of Contract (POC) for all Major Incident support and coordination. + Responsible for… more
- TekSynap (Ashburn, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure, and service ... Six (6) Plus years. **Overview** We are seeking a Incident Support Manager to join...incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation , problem management and… more
- NANA Regional Corporation (Ashburn, VA)
- …for the on-going improvement of the Incident Management Process. **Qualifications** The Incident Support Manager highly desired qualifications are: + An ... remediation efforts. + Responsible for communicating with the CBP Incident Manager and other GSs for all...the contract Point of Contract (POC) for all Major Incident support and coordination. + Responsible for… more
- Microsoft Corporation (Reston, VA)
- **Overview** The Support Escalation Manager acts as a primary contact to understand issues and improve the experiences of account-aligned customers with ... the nature of your employment with Microsoft and the country where you work. Support Escalation Management IC3 - The typical base pay range for this role across… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- ROLE DESCRIPTION: The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting ... to deliverables and performance metrics where applicable. 3) Monitor and support Incident management in production, development, and test environments… more
- TekSynap (Ashburn, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Problem Support Manager is responsible for managing the lifecycle of all network infrastructure ... (4-6) years' experience **Overview** We are seeking a Problem Support Manager to join our team supporting...incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation , problem management and… more
- Clark Construction Group, LLC (Mclean, VA)
- …vulnerability management. Reporting to the Director of Information Security, the Cybersecurity Manager will be responsible for leading advanced incident response ... Group is looking for a strategic and experienced Cybersecurity Manager to join our growing cybersecurity team. This role...an onsite role in our McLean, VA office. + ** Incident Management & Leadership:** Serve as a key technical… more
- CACI International (Chantilly, VA)
- …to ensure continuity of service and rapid issue resolution. As a Frontline Account Manager , you will provide Tier 1 support via phone, email, and walk-up ... As a key member of the Integrated Service Center, the Frontline Account Manager will: Key Responsibilities: Provide first-level technical support in a 24x7… more
- TekSynap (Ashburn, VA)
- …Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ... proactive analysis and reporting, incident resolution and escalation , problem management and resolution, coordinating of events related to network… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- This program is required to provide ongoing support for the agencies Network Operations Center (NOC) and Wireless Network Operations Center (WNOC), which are ... Division (NOD). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance… more
- TekSynap (Ashburn, VA)
- …Network(s) Management, Operations, and Maintenance for all Network(s) infrastructure. Support includes providing real-time incident monitoring, predictive and ... proactive analysis and reporting, incident resolution and escalation , problem management and resolution, coordinating of events related to network… more
- System One (Herndon, VA)
- AWS Security Manager Location: 100% Remote US citizenship required per government contract Must be able to obtain Public Trust Clearance W2 only, NO C2C The AWS ... Security Manager is responsible for ensuring the security, compliance and...hands-on experience with AWS security services, cloud risk assessments, incident response and continuous security monitoring. This role partners… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- Program Description: This program is required to provide ongoing support for the agencies Network Operations Center (NOC) and Wireless Network Operations Center ... Division (NOD). These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance… more
- Serco (Herndon, VA)
- …+ Ensure consistent execution of ITIL-based service management processes: Incident , Request, Access, Event, Problem, Change, Escalation /Notification, Customer ... **Position Description** The Senior Manager , Service Operations oversees Serco North America's frontline..., Service Operations oversees Serco North America's frontline end-user support services, including the **Help Desk** , **Field Services**… more
- KeenLogic (Merrifield, VA)
- …key member of the 24/7/365 Security Operations Center, which serves as the escalation point for advanced investigations, incident response, and proactive threat ... the enterprise environment. They work closely with the SOC manager and leads. They mentor junior staff, assist to...evidence integrity. + Extract and analyze relevant artifacts to support investigations and post- incident reviews. + Document… more
- SAP (Herndon, VA)
- …must have manager 's approval to transfer. SAP NS2 Secure Cloud Support organization is seeking a highly skilled SAP IBP Data Integration Specialist with ... sensitive escalated customer issues in team environments and individual-driven actions ( incident solving or real-time support ), in cooperation with experienced… more
- SAIC (Quantico, VA)
- …Agency (DCSA). The National Security & Space Sector of SAIC is seeking a Incident Manager /Watch Officer to support a transformational infrastructure program ... (ie One IT). **Job Description** + The ONE IT Incident Manager /Watch Manager will have...(Quantico, Virginia). + Key duties include: + Monitor and support incident management in production, development, and… more
