- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- Red River (Chantilly, VA)
- … 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk. This position will handle technical ...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- ManTech (Herndon, VA)
- …endpoints. + Provide technical guidance and knowledge base articles / content to Tier 1 and Tier 2 teams **Basic Qualifications:** + A bachelor's ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to...Closes activities of tickets assigned. + Provide mentorship and technical guidance and training to junior Tier … more
- Leidos (Ashburn, VA)
- **Description** Leidos is seeking a Cyber Tier 1 Shift Lead to join our team on a highly visible cyber security single-award IDIQ vehicle that provides Network ... NOSC in support of the government customer + Manage and conduct hands-on technical detection, analysis, containment, eradication, and remediation as a member of the… more
- Leidos (Springfield, VA)
- …**The Digital Modernization Sector at Leidos** has an opening for a ** Tier II Technician** to support computer data communications systems, in providing design ... solutions through network modeling. The job duties of the Tier 2 Technician are as follows: + The ...communicate with the team. + Complete assigned tasks within Service Level Objectives/Agreements (SLOs/SLAs). + Draft and implement standard… more
- ManTech (Vienna, VA)
- **ManTech** is seeking a talented ** Tier I Support Engineer** for **Tysons, VA** . In this role, you will be part of a global team that provides 24x7 support to help ... and processes to resolve the issue. You will troubleshoot technical problems for customers with a mix of debugging,...not limited to:** + First contact for all Customer service requests - Answer phones, respond to chats and… more
- Amentum (Quantico, VA)
- …changes to all applicable libraries. Requires a working knowledge of Naval Air Technical Data and Engineering Service Center (NATEC) website and/or Joint ... Knowledge Caching Server (JKCS). **Minimum Qualifications:** + Minimum of one ( 1 ) years' experience **in Naval Maintenance Technical library operations IAW the … more
- General Dynamics Information Technology (Mclean, VA)
- …2+ years of related + **Required Skills & Experience:** + Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service ,Information Technology (IT) Support,VTC **Experience:** 2 + years of… more
- Parsons Corporation (Centreville, VA)
- …always accessible to a worldwide mission** ! **What You'll Be Doing:** + Adjudicating tier 1 level inquiries and have the authority to escalate complex issues ... is looking for an amazingly talented **Help Desk Customer Service Representative** to join our team! In this role...combination of education and experience + Expertise to adjudicate Tier 1 level inquiries + Excellent communications… more
- Koniag Government Services (Chantilly, VA)
- …skills and familiar with Service Desk operations to lead a team of Tier 1 Technicians and Functional Analysts. Our ideal candidate is logical and proactive, ... a Koniag Government Services company **,** is seeking a Service Desk Program Manager with a Top-Secret Clearance to...are completed on time and within scope. + Supervise Tier 1 Technicians and Functional Analysts, providing… more
- Koniag Government Services (Chantilly, VA)
- …LLC, is looking for an excellent communicator with management consulting skills to provide Tier 1 Service Desk functions for Finance and Facilities based ... Koniag Government Services company **,** is seeking a Jr. Service Desk Analyst with a Top-Secret clearance to support...determine if the issue can be resolved by the Tier 1 Technician: record results. + If… more
- Koniag Government Services (Chantilly, VA)
- …is looking for an excellent communicator with management consulting skills to provide Tier 1 and Tier 2 Service Desk functions for Finance and Facilities ... primary ticket solver within the team. + Assist other Service Desk staff by solving technical and...Assist other Service Desk staff by solving technical and functional problems and investigate elevated issues by… more
- Rubrik (Reston, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... Federal Sales Engineer on our Intelligence team to provide technical direction and business guidance to the regional sales...required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions… more
- Amentum (Springfield, VA)
- …and critical missions by providing global logistics and stability operations, technical services and national security solutions to customers around the world. ... updates to include uploading documents, responding to inquiries and customer service tickets. + Maintain communication with customers and immediately report any… more
- Navy Federal Credit Union (Vienna, VA)
- Overview The Service Desk is a fast-paced environment that operates...a team environment + Desired - 3+ years of Tier 1 support and capabilities or similar ... 24/7 to support our enterprise. Our Service is responsible for acting as the first point...Responsibilities + Respond to inbound calls daily to provide technical support/troubleshooting + Provide support via web queue's, outbound… more
- Eaton Corporation (Manassas, VA)
- …headfirst into real-world problems, honing the skills you need to develop into a top- tier leader. Your assignments are more than tasks and busy work, they're your ... bonus and $85,000 (master's degree) with a $10,000 sign on bonus. This Field Service Engineering role includes a company vehicle and eligibility to earn premium pay.… more
- Treasury, Financial Crimes Enforcement Network (Vienna, VA)
- …analyzing problems, and calculating risks. Competencies: accountability, customer service , decisiveness, entrepreneurship, problem solving, technical ... FinCEN's Chief Information Officer (CIO), serves as the chief technical advisor for the Technology Division, and is responsible...and continue to adhere to the requirements of a Tier 5 level background investigation. Failure to successfully meet… more
- Rubrik (Reston, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low Risk. (Baseline screening; formerly National… more
- Rubrik (Reston, VA)
- …with periodic re-screening as noted below: **Position Risk Designation: Non-Sensitive, Low Risk, Tier 1 ** _Incumbents without access to US Government data may be ... required to complete Standard Form 85 and undergo a Tier 1 Investigation (T1) for non-sensitive positions of Low Risk. (Baseline screening; formerly National… more
- CoSolutions, Inc. (Reston, VA)
- …systems security administration functions, including creating user profiles and accounts. * Provides Tier 1 and Tier 2 problem identification, diagnosis and ... tuning * Installation, STIG hardening, patching * Excellent troubleshooting skills and Tier 1 communication skills * Experience developing and maintaining… more