- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...Provide mentorship and technical guidance and training to junior Tier 3 staff. + Manage, troubleshoot, and… more
- Red River (Chantilly, VA)
- …NOC. As a pivotal member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily operations of our Network Operations ... of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC...setting. **This role will operate on the Swing Shift ( 3 :45pm - 12:15am); Tue-Sat** You will be tasked to:… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy....this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- Koniag Government Services (Chantilly, VA)
- …an excellent communicator with management consulting skills to provide Tier 1 and Tier 2 Service Desk functions for Finance and Facilities based ... a Koniag Government Services company **,** is seeking a Service Desk Analyst with a Top-Secret clearance...experience can be substituted for the degree requirement) + 3 + years of related experience required **What are the… more
- GovCIO (Sterling, VA)
- **Overview** GovCIO is currently hiring for a Journeyman Service Desk Administrator with an active Secret clearance to provide Tier I phone support and ... in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service...Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate… more
- GovCIO (Sterling, VA)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier 1 phone support and troubleshooting. ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- Navy Federal Credit Union (Vienna, VA)
- Overview The Service Desk is a fast-paced environment...independently and in a team environment + Desired - 3 + years of Tier 1 support and ... that operates 24/7 to support our enterprise. Our Service is responsible for acting as the first point...resolve customer incidents, answer questions, and/or assist with submitting Service Catalog Requests wherever necessary. Our vision is to… more
- Distributed Solutions Inc. (Reston, VA)
- …calm under pressure. + Experience working with multi-tiered ticket handling/resolution systems. + Provide tier 2 and tier 3 IT support. + Collaborate with ... Descriptions: Distributed Solutions, Inc. (DSI) is seeking a Help Desk Lead. DSI is a growing small business dedicated...providing professional and efficient helpdesk support. A strong customer service mindset is the key to succeeding in this… more
- Leidos (Ashburn, VA)
- …lieu of degree + 5 years of experience with End User Support operations (Helpdesk, Service Desk , End User Support). + Must currently possess an active Top Secret ... The National Security Sector within Leidos is seeking a Tier 2 Help Desk Specialist supporting the...duties will include: + Provide great and prompt customer service to CBP Officers by assisting them with IT-related… more
- Leidos (Ashburn, VA)
- …+ Experience in network and cybersecurity design, engineering and operations + Experience with Service Desk support and operations + Experience with NIST SP 800 ... **Description** Leidos is seeking a Cyber Tier 1 Shift Lead to join our team...this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- IT Partners,Inc (Herndon, VA)
- …Admin Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting ... a technical subject matter expert. Requirements Candidate should have at least 3 years of experience in a related information technology environment providing… more
- IT Partners,Inc (Herndon, VA)
- …Full Time Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting ... a technical subject matter expert. Requirements Candidate should have at least 3 years of experience in a related information technology environment providing… more
- IT Partners,Inc (Herndon, VA)
- …Benefits Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting ... a technical subject matter expert. Requirements Candidate should have at least 3 years of experience in a related information technology environment providing… more
- Interactive Government Holdings, Inc. (Springfield, VA)
- …years of Program Management experience. Mus have, or be able to be awarded, a Tier 3 background check prior to commencing work. Must meet the highest standards ... the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We...Desk cases to appropriate case manager within three ( 3 ) business days. Review all facts concerning After-the-Fact TA… more
- Chenega Corporation (Oakton, VA)
- …and automation processes for new applications. + Sets up administrator and service accounts. + Maintains system documentation. + Interacts with users and evaluates ... + Provides advice and training to end-users and help desk personnel. + Maintains current knowledge of relevant technologies...Skills and Experience + Demonstrate directly related experience in Tier II and Tier III support. +… more
- ManTech (Mclean, VA)
- …demands + Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user training in support of ... services, software systems engineering and/or application development to restore service and/or identify problems + Using best practices and...9:30AM - 6:00PM Mon-Fri _Training will be 2 - 3 + weeks once starting and will be either 7:00AM… more
- ManTech (Mclean, VA)
- …and demands. + Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support. + Providing basic user training in support of ... Support Team** of IT support professionals responsible for incident response, deskside service , and project management. In this role, you will use processes to… more
- Koniag Government Services (Vienna, VA)
- …with client regarding troubleshooting and resolving international partners' issues. + Coordinate with Tier 1 ( Service Desk ) and developers if a major ... them to minimize business impact. **Work Experience, Knowledge, Skills & Abilities:** + 3 + years related experience + Bachelor's degree in related field + Excellent… more
- ManTech (Mclean, VA)
- …demands. + Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support. + Providing basic user training in support of ... network services, software systems engineering and/or application development to restore service and/or identify problems. + Using best practices and knowledge of… more
- Acclaim Technical Services (Mclean, VA)
- …demands + Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user training in support of ... network services, software systems engineering and/or application development to restore service and/or identify problems + Using best practices and knowledge of… more