• Tier 1 Service Desk

    GovCIO (Washington, DC)
    …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
    GovCIO (12/12/24)
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  • Tier 2 Service Desk Analyst

    GovCIO (Washington, DC)
    …technical solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-DC-Washington_… more
    GovCIO (12/12/24)
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  • Tier 1 - Technical Service

    Leidos (Reston, VA)
    **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
    Leidos (12/12/24)
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  • Service Desk Technician

    Parsons Corporation (Reston, VA)
    …Information (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 Service Desk problem identification, diagnosis ... need your help. Our Team is looking for a ** Service Desk Technician** . In this role...and resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of status to… more
    Parsons Corporation (01/09/25)
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  • Service Desk Analyst - overnight…

    General Dynamics Information Technology (Washington, DC)
    …HELP DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer ... weekly shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk...customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting… more
    General Dynamics Information Technology (01/09/25)
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  • Service Desk Technician Tier

    Red River (Chantilly, VA)
    …who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a team at the ... Service Desk . This position will handle technical...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
    Red River (12/06/24)
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  • Senior HD Analyst, Team 3 Lead

    SAIC (Arlington, VA)
    …and dynamic **Help Desk ** ** Service Team Manager** **, Team 3** **L** **ead** to support Tier 0/ 1 Service Desk for our Digital and AI Team as we ... and external Advana newsletters and communication channels. + Provide Tier 1 : 16/5 Advana Service Desk Support to customers and users across all Advana… more
    SAIC (01/15/25)
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  • Service Desk Deputy Program Manager…

    General Dynamics Information Technology (Washington, DC)
    …support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily operation of the ... Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful contributions to… more
    General Dynamics Information Technology (11/19/24)
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  • Tier 1 Help Desk Analyst

    Chenega Corporation (Arlington, VA)
    Tier 1 Help Desk Analyst Arlington, VA... service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance ... and Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
    Chenega Corporation (11/15/24)
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  • Application Support/Tester

    Koniag Government Services (Vienna, VA)
    …directly with client regarding troubleshooting and resolving international partners' issues. + Coordinate with Tier 1 ( Service Desk ) and developers if a ... related experience + Bachelor's degree in related field + Excellent customer service skills, proactive in resolving issues and ability to learn complex applications… more
    Koniag Government Services (12/28/24)
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  • Help Desk Tier I - TS/SCI…

    General Dynamics Information Technology (Bethesda, MD)
    …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A ... received. Attempts to resolve as many issues as possible during first call resolution, or at Tier 1 + Efficiently escalates detailed incidents to Tier II or… more
    General Dynamics Information Technology (11/19/24)
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  • Service Desk Manager

    Leidos (Washington, DC)
    desk team consisting of onsite and remote Tier 1 Help Desk Agents to manage performance to Service Level Agreements (SLAs) and Key Performance ... **Description** **Leidos has an exciting Service Desk and Incident Manager position...+ Develop daily, weekly, and monthly reports on help desk team's productivity + Document Tier I… more
    Leidos (01/08/25)
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  • Journeyman Service Desk

    GovCIO (Sterling, VA)
    …referral to this job (https://careers-govcio.icims.com/jobs/4964/journeyman- service - desk -administrator/job?mode=apply&apply=yes&in\_iframe= 1 ... **Overview** GovCIO is currently hiring for a Journeyman Service Desk Administrator with an active...support documentation. + Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with… more
    GovCIO (10/25/24)
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  • Service Desk Administrator

    GovCIO (Sterling, VA)
    …a referral to this job (https://careers-govcio.icims.com/jobs/5280/ service - desk -administrator/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) ... **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active... Administrator with an active Secret clearance to provide Tier 1 phone support and troubleshooting. This… more
    GovCIO (12/28/24)
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  • Secret Service Desk Admin - Remote

    Insight Global (Fairfax, VA)
    Job Description We are seeking a Service Desk Admin to provide Tier I phone support and troubleshooting in compliance with established policies/procedures. ... Provide supplemental hands-on desk -side support when required. Meet contractual Service ...maintaining/updating support documentation. Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with… more
    Insight Global (01/14/25)
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  • Deskside Tier 2 Technician

    TekSynap (Silver Spring, MD)
    …+ Tickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. ... FDA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service...Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support including… more
    TekSynap (01/08/25)
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  • NANA Shareholder Paid College Internship - IT Help…

    NANA Regional Corporation (Herndon, VA)
    …questions + Creates helpdesk request for escalation to Tier II and Tier III technicians + Provides exceptional customer service and Helpdesk support via ... Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA...+ Identifies and escalates more complex problem reports or service requests to next tier of support… more
    NANA Regional Corporation (01/07/25)
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  • NANA Shareholder Paid College Internship - IT Help…

    NANA Regional Corporation (Herndon, VA)
    …questions. + Creating helpdesk request for escalation to Tier II and Tier III technicians. + Provide exceptional customer service and Helpdesk support via ... Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA...+ Identify and escalate more complex problem reports or service requests to next tier of support… more
    NANA Regional Corporation (12/17/24)
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  • Intern - Year Round (IT Service Desk

    Navy Federal Credit Union (Vienna, VA)
    Overview The Service Desk is a fast-paced environment that...a team environment + Desired - 3+ years of Tier 1 support and capabilities or similar + ... operates 24/7 to support our enterprise. Our Service is responsible for acting as the first point...resolve customer incidents, answer questions, and/or assist with submitting Service Catalog Requests wherever necessary. Our vision is to… more
    Navy Federal Credit Union (12/20/24)
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  • Help Desk Support Analyst

    Link Solutions Inc (Frederick, MD)
    …and use of computer hardware and software and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to ... GSEC, SSCP, etc.). + 1 -2 years experience in a service desk environment. + Experience with remote connection and troubleshooting using Microsoft Systems… more
    Link Solutions Inc (01/11/25)
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