- TekSynap (Silver Spring, MD)
- …to the Help Desk by creating, updating, and managing requests. + Meet First Call Resolution ("FCR") goals; suggest improvement to increase the FCR rate. + Provide ... with system information, changes, and updates to increase first call resolutions and Client service satisfaction. + Document and...Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users… more
- Amentum (Washington, DC)
- …professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call center support to end users for software and hardware troubleshooting + ... Amentum is seeking ** Tier 2** **IT Support Technicians** to join our team and support our **Washington, DC** customer. We are looking for team members who… more
- Amentum (Washington, DC)
- …mission. **Responsibilities:** + Provide Tier 2 IT desk side and/or call center support to end users for complex software and hardware troubleshooting ... Amentum is seeking a ** Call Center IT Support Technician** to join our team and support our **Washington, DC** customer. We are looking for team members… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk; + You will create, maintain, and ... Criteria: + Must have at least 4 years related Tier 2 Enterprise IT Technical support experience...complete critical work and/or troubleshooting and work in a call center environment that requires sitting for… more
- CoreSite (Reston, VA)
- …be willing to work outside normal business hours, including weekends, late nights, holidays, and on- call support + Ability to lift up to 50 pounds 1/3 of the ... Principles. Requirements Knowledge, Skills & Abilities: + Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which… more
- ManTech (Mclean, VA)
- **ManTech** is seeking a motivated, career and customer-oriented **Location Support Center (LSC) Lead** to lead a team of IT support professionals ... systems status, and downtime procedures and is typically located within a call center . Collaborates with network services, software systems engineering and/or… more
- CoreSite (Reston, VA)
- …be willing to work outside normal business hours, including weekends, late nights, holidays, and on- call support + Ability to lift up to 50 pounds 1/3 of the ... cabling infrastructure, security hardware, and CCTV. Duties: + Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which… more
- CoreSite (Reston, VA)
- …be willing to work outside normal business hours, including weekends, late nights, holidays, and on- call support + Ability to lift up to 50 pounds 1/3 of the ... CoreSite's Data Center Technician I will assist in the operational...Overnight Shift: 10:00pm - 6:00am, Tuesday - Saturday A Tier 1 technician will hold responsibilities in the functional… more
- SAIC (Washington, DC)
- …moved to the knowledge management repository. + Act as on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours (ie, Hands-on ... status + Escalate - Contact and liaison with DOT Tier III teams, open and assign ITTSM tickets. Open...a minimum of 5 years of related experience providing support to an enterprise operation center , monitoring… more
- Koniag Government Services (Washington, DC)
- … is provided at the Atlanta Regional Office, which is also a Home Ownership Center (HOC) office and remote support for users located at other field offices ... communication with the HUD Region 4 IT Director. + Tier II (HUD Headquarters (HHQ)) Support Staff:...Tier Zero (0), Tier One (1), Tier (2), Tier Three (3), on- call… more
- McIntire Solutions (Chantilly, VA)
- …of service desk experience + Tier zero and Tier 1 support experience + Manage call center or team size of 20-30 minimum of on-premise and remote ... Present and manage metrics and key performance indicators + Support the implementation and on-going management of an enterprise...technical operations of the facility and provide end user support . + Provide support to the user… more
- CACI International (Arlington, VA)
- …system as intended. + Communicate with external agencies interfacing with IPPS-A as needed to support operations. + Escalate incidents to Tier III support as ... IPPS-A. + This position may require shift work or on- call , quick response operations support 24/7/365. **Qualifications:**...At CACI, we place character and innovation at the center of everything we do. As a valued team… more
- fusionSpan (Rockville, MD)
- …customer service experience, with a strong preference for candidates with 2+ years of call center experience. + Experience with CRM systems, ERP, call ... 100% on-site, in our Rockville, MD headquarters Key Responsibilities: + Provide Tier I-II support by answering inbound calls and emails from members and state… more
- CyrusOne (Sterling, VA)
- …HVAC/R training program or from working in a technical facility maintenance position supporting data center operations + 7+ years working in Tier 2, Tier 3 ... to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying… more
- Link Solutions Inc (Frederick, MD)
- …solutions if the problem cannot be resolved within an appropriate timeframe. + Provide on- call support outside of core work hours for unscheduled events or ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a… more
- Brivo (Bethesda, MD)
- …in a case management system Qualifications + 3+ years of experience in technical support call center supporting hardware/firmware and UI applications + ... Support Representative interacts with Brivo's customers to handle Tier II issues and provide technical support ...handle Tier II issues and provide technical support in areas such as installations, maintenance, account and… more
- TAD PGS, Inc. (Laurel, MD)
- …desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walkup desk as needed. Basic Hiring Criteria: + ... have an outstanding Contract position for an IT Desktop Support Technicianto join a leading Company located inLaurel, MD....Must have at least 5 years of recent IT-related Tier 2 Enterprise technician work experience. + Must have… more
- BAE Systems (Herndon, VA)
- … 4 engineering support for all Voice systems + Design, test and deploy call center technology. In addition to providing user training and transition plans + ... internal departments to understand system requirements + Design, test and deploy call center technology. Additionally provide user training and transition plans… more
- CACI International (Arlington, VA)
- …our service desk team. The Service Desk Manager will be responsible for Tier 1 services across 20+ systems and applications ensuring standardized incident response ... analysis, and complete pre-defined requests. In addition, the Service Desk Manager will support the transition of new systems and applications into the support … more
- CACI International (Chantilly, VA)
- …report as needed. + Act as an escalation point for operations. + Provide on- call support as needed. + Monitor network performance using various network ... CACI is looking for an Enterprise Watch Officer to support our customer to provide a common set of...Ensure the team escalates all issues unresolved at a Tier 2 level to Tier 3 to… more