- MetLife (Cary, NC)
- …Experience with Disability product a strong plus. * Suggested 5 Years' experience in call center environment. * Positive attitude and desire to develop. * ... meetings Summary of Responsibilities: Throughstrong leadership, the US Customer Care Supervisor ensures that the service team offers a customer-centric experience on… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... case management system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by… more
- Carrington (Raleigh, NC)
- …of Customer Service BK Specialists in the day-to-day operations of mortgage servicing call center . Responsible for the overall employee performance of assigned ... $79,00.00/yr plus annual bonus.** **What you'll do:** + **Carries out supervisor responsibilities in accordance with the organization's policies, procedures, and… more
- Highmark Health (Raleigh, NC)
- …Description :** **JOB SUMMARY** This job is responsible for supervising member service call center and ensuring timely, professional, and courteous responses to ... Medicaid Market - looking for someone who has Customer Service and Call Center experience.** **ESSENTIAL RESPONSIBILITIES** + Manage the departmental operations… more
- Fresenius Medical Center (Durham, NC)
- …medical record, adjusts or modifies the treatment plan as indicated and notifies Supervisor or Physician as needed. + Recognizes aspects and implications of patient ... and customer service philosophy. + Performs all other duties as assigned by Supervisor . **PHYSICAL DEMANDS AND WORKING CONDITIONS:** + The physical demands and work… more
- Cardinal Health (Raleigh, NC)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... the day to address customer's concerns + Consults with Supervisor or Team Lead on complex and unusual problems...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- Hendrick Automotive Company (Cary, NC)
- …40 hours a week. Closed on Sundays. No evenings. 2 Saturdays a month. Call center hours 7:30am-6:00pm M-F and Saturdays 8am-4pm. Excellent Benefit Package ... Automotive (not required) Education/Work Experience: Previous customer service, Automotive and/or Call Center experience helpful. Certificates and Licenses: o… more
- Health Advocates Network (Raleigh, NC)
- …our company. **Pay Rate:** $55 / hour *W2 **Shift Details:** + Regional Medical Center , 0545 to 1815 hours, Every Other Weekend and Holidays, 36/48 Schedule + ... Observes patient, records significant conditions and reactions, and notifies supervisor or physician of patient's condition and reaction to...If you have any questions, please feel free to call at **###** and ask to speak with **Destiny**… more
- Compass Group, North America (Raleigh, NC)
- …vary. 12-hour shifts. Rotating weekends. More details upon interview. + **Requirement:** Prior call center or hospitality experience is preferred. + **Fixed Pay ... patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate. + Complies with dietary restrictions on special, modified… more
- Truist (Raleigh, NC)
- …1 hour break) In addition to the above shifts, candidates will be part of on- call rotation, which may require to work after 11PM as needed to perform platform ... and Log Analytics; and Performance Monitoring and Management. 9. Liaise with DevSecOps Center for Enablement (C4E) to ensure that Enterprise tools or practices are… more
- WM (Raleigh, NC)
- …Works to meet or exceed service and operational goals established for the call center , including productivity, quality, and timeliness goals. + Collaborate with ... morale, productivity and efficiency. + Provide timely feedback to direct supervisor regarding service failures, customer complaints or any other matters regarding… more
- Cayuse Holdings (Raleigh, NC)
- …System. + Customer service experience and strong focus on customer satisfaction. + Call center experience. + Experience in a technology support organization. + ... matching after one year + Paid Time Off **Reports to:** IT Service Supervisor **Working Conditions** + Professional remote office environment. + Ability to work… more
- Eaton Corporation (Raleigh, NC)
- …you'll do:** The Production Team Lead will lead and work alongside the Production Supervisor to ensure the team is well equipped to achieve production metrics in ... coordinating and assigning daily work * Manage the work center production boards on an hourly basis to ensure...in your job search, application, or interview process, please call us at ### to discuss your specific need.… more
- Cardinal Health (Raleigh, NC)
- …about scams. **_Qualifications_** + 1-3 years of customer service experience in a call center environment, preferred + High School Diploma, GED or equivalent ... standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems **Anticipated hourly… more
- Truist (Raleigh, NC)
- …rapid resolution of issues by being part of applications support on- call rotation. **QUALIFICATIONS** **Required Qualifications** The requirements listed below are ... programs and CICS. 5. Some exposure to ETL tools like Informatica Power Center . 6. Experience with enterprise scheduling software like CA ESP Workload Automation. 7.… more