- University of Rochester (Rochester, NY)
- … service in all interactions. - Acts as an on-call resource for the Service Desk . - Keeps abreast of current desktop and LAN technologies through continuing ... required - Equivalent combination of education and experience required - Previous Service Desk or Call Center Experience preferred - Experience working… more
- University of Rochester (Rochester, NY)
- … service in all interactions. + Acts as an on-call resource for the Service Desk . + Keeps abreast of current desktop and LAN technologies through continuing ... required + Equivalent combination of education and experience required + Previous Service Desk or Call Center Experience preferred + Experience working… more
- University of Rochester (Rochester, NY)
- …needed. + Assesses, interprets and analyzes customer technical problems received via Service Desk services, directly from customer interaction or other ... Assists with reporting on agent and team metrics. May provide on-call support . Provides second level server systems administration and email administration triage… more
- Conifer Realty LLC (Rochester, NY)
- SERVICE SUPPORT TECHNICIAN -...Management in the ITSM tool (Freshservice) to include the service desk specific product catalog, vendors, and ... information technology systems. We are seeking a qualified IT service support technician to assist...+ Ensure accurate inventorying of all assets under the service desk 's responsibility throughout the asset lifecycle.… more
- PDS Tech Commercial, Inc. (Pittsford, NY)
- **Are You a Network Technician Seeking a New Job Opportunity?** **PDS Tech Commercial Inc, is seeking candidates for a Sr. Network Technician position in ... that supports Global Salesforce Operations** **Job Description:** The Network Technician is responsible for supporting the global Salesforce needs...Diploma or GED . 2+ years' experience in customer service or technical help desk . 1+… more
- Robert Half Technology (Rochester, NY)
- …This role is crucial within our client's team, where you will offer help desk support and manage software packages using Intune. Responsibilities: * Provide ... desktop support in the office, troubleshooting hardware and software issues...* Proven ability to respond quickly and effectively to tech issues and service requests in the… more
- University of Rochester (Rochester, NY)
- …is coordinated through the patient phone line and community referrals. Provides customer service and clerical support . Works closely with other OAS staff, ... revenue cycle systems. Assures patient satisfaction with information processing and reception service . Requires accuracy in order to generate a billable service … more
- PDS Tech Commercial, Inc. (Pittsford, NY)
- …expectations with customers and providing updates accordingly staying within TSG SLAs ( Service Level Agreement) . Assist with " support verification" projects ... **Technical Support Engineer** Location: **Pittsford, NY - Hybrid (3...Diploma or GED . 2+ years' experience in customer service or technical help desk . 1+… more
- M&T Bank (Buffalo, NY)
- …the foundational technology used across M&T Bank. Supporting 2 Data Centers, 1 Service Desk , 14,000 Distributed platforms, 24 Mainframe Regions and process ... two days a week, while providing the opportunity for in-person collaboration._** **At M&T Tech ** **,** **we are a team of makers, doers, and builders, working to… more
- M&T Bank (Buffalo, NY)
- …values, enabling staff and partners. **Primary Responsibilities:** + Respond to and resolve Service Desk escalations based on outcome of previous incidents. + ... collaboration at Seneca One in Buffalo, NY._ **At M&T Tech ** , we're a team of makers, doers, and...schedules with the mission of providing efficient, centralized technical support for all new and existing jobs through the… more