- ASM Research, An Accenture Federal Services Company (Frankfort, KY)
- The Service Desk Manager is responsible for managing the overall operations, performance, and continuous improvement of the CASTLE-NET IT Service Desk ... . This role provides leadership and direction to service desk personnel, manages ticket processes and workflows, ensures quality service delivery, and… more
- ASM Research, An Accenture Federal Services Company (Frankfort, KY)
- …for service desk issues. The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining ... Responsible leading weekend service desk operations, overseeing IT service delivery to meet the needs of the CASTLE-NET program. Manages service delivery… more
- GovCIO (Frankfort, KY)
- **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to ... Windows/Mac PCs, and video conferencing platforms. + Familiarity with service desk tools and real-time ticket documentation...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- GovCIO (Frankfort, KY)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- City Wide Facility Solutions (Lexington, KY)
- Not Your Typical Account Manager -You're the Face of Service You're not just someone who checks the boxes - you're the kind of person who spots the problem before ... the client even says a word. You thrive on service , accountability, and take pride in the relationships you...Wide Facility Solutions, we're looking for a Facility Solutions Manager (our internal title for this Account Manager… more
- Fresenius Medical Center (Georgetown, KY)
- …AND SCOPE:** Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all ... training when applicable. Ensures documentation completed for annual in service training, and policy and procedure in service...can be made. + Day to day work includes desk and personal computer work and interaction with patients,… more
- ASM Research, An Accenture Federal Services Company (Frankfort, KY)
- The Field Office Support Lead (End User Service Lead - Field Support Manager ) provides senior-level end-user technical support and leadership for CASTLE-NET ... offices. This role supervises field support operations, ensures high-quality service delivery, manages field technician teams, and serves as...of experience in field support, end-user services, or help desk + Minimum 2 years of supervisory or team… more
- H&R Block (Paris, KY)
- …Block + Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General ... Manager as necessary + Serve as point of contact for onsite escalated client service concerns + Ensure clients are scheduled properly and conflicts are resolved,… more
- GovCIO (Frankfort, KY)
- …documentation of interactions, device reconciliation, and reporting activities to maintain service quality and continuity of care. Candidates must be enthusiastic ... about customer service , able to explain technology in user-friendly terms, and...in real-time. + Prior experience with documentation in help desk , ticketing, or reporting systems preferred (training provided). +… more
- Pacific Northwest National Laboratory (Frankfort, KY)
- …& Benefits + Time & Labor + Absence Management + Payroll (US) + Employee & Manager Self- Service + HR Help Desk , Touchpoints, Communicate, and Guided Learning ... guidance to peers and stakeholders. + Participate in production support and service management activities (incident, problem, and change), as needed. HCM Functional… more
- St. George Tanaq Corporation (Frankfort, KY)
- …environmental compliance topics, in-person or online, as directed by the project manager . Requirements **Required Experience and Skills** + Minimum 3-5 years of ... work arrangement with prolonged periods of sitting at a desk and while working on a computer. **Who We...Bureau of Indian Affairs (BIA), and the US Forest Service (USFS). TEL is a subsidiary of the St.… more