- CenterWell (Austin, TX)
- …on problems of diverse scope and complexity ranging from moderate to substantial. The Senior Lead of WFM Reporting is responsible for the data architecture ... and help us put health first** The Data and Reporting Lead generates ad hoc reports and...Team Leadership: Manage, mentor, and develop a team of WFM Reporting Analysts. Set coding standards, conduct… more
- Datavant (Austin, TX)
- …changes, financial targets and personnel types for all retrieval methods. + Lead long-range forecasting development that leverages predictive analytics , advanced ... will provide strategic leadership and long-term planning for all Payer WFM programs supporting multi-site, multi-channel and Global contact center operations. This… more
- AbbVie (Austin, TX)
- …little, to no guidance from management + Ensure data integrity within telephony, IVR, WFM , and CRM tools by reporting data, routing issues, and other technical ... world-class customer experience team. Learn the latest in emerging WFM tools and software, as AbbVie continues to build...issues. Track and normalize volume + Utilize data analytics to track and analyze performance of individuals, teams,… more
- Amazon (Austin, TX)
- …strategy, selection, catalog, inventory, pricing, capacity, and fulfillment. Program Managers lead program definition and execution of key E-Commerce workstreams in ... Program status communication * Ensures / develops weekly, monthly, and quarterly reporting for Ecommerce programs. * Identifies reporting requirements and… more