- Healthfirst (GA)
- …to explain KPI, productivity performance and system escalations. + Act as liaison between Call Center Operations and Business Analyst team relative to ... tool. + Previous experience in a Workforce Management role supporting a call center environment. + Excellent organization and time management skills to manage… more
- State of Georgia (Fulton County, GA)
- Contact Center Analyst - State Based Exchange Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/56763/other-jobs-matching/location-only) ... Share this Job Sign Up for Job Alerts Under broad supervision, the Contact Center Analyst is responsible for collecting, analyzing, and interpreting data related… more
- Lincoln Financial Group (Atlanta, GA)
- …to support the configuration and deployment of system capabilities that enhance call routing and conversational design (for voice and chat channels) to provide ... components by performing thorough testing. + Troubleshoots, production and off hours on- call support of a more complex nature and develops or coordinates solutions… more
- Elevance Health (Atlanta, GA)
- …demand in real time and flexes workforce accordingly. Ensures that the best possible call center service levels are achieved to maximize utilization. Monitors ... **Anticipated End Date:** 2024-11-25 **Position Title:** WFM Analyst **Job Description:** **WFM Analyst ** **Location:**...a HS diploma and a minimum of 2 years call center operations experience; or any combination… more
- CGI Technologies and Solutions, Inc. (Atlanta, GA)
- **Cloud Technical Analyst ** **Category:** Business Analysis (functional and technical) **Main location:** United States, Georgia, Atlanta **Position ID:** J0924-0171 ... **Position Description:** Working as a Managed Services Cloud Technical Analyst to play an instrumental role in CGI All...timely resolution of the requests. * Accurately document the call , and if applicable, initiate and follow the appropriate… more
- Indigo IT, LLC (Athens, GA)
- Service Desk Analyst Athens, GA- Hybrid (combination of on-site and remote) SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting ... related to technical issues, incidents, and how-to requests. The Service Desk Analyst shall be responsible for fulfilling user requests, resolving service failures,… more
- The Clorox Company (Alpharetta, GA)
- …our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact ... **Your role at Clorox:** As the Transportation Freight Pay Analyst , you will provide strategic leadership and expert analytical support… more
- IMSolutions, LLC (Atlanta, GA)
- Communications Analyst Remote Full Time \#1216 - Client Services Mid Level Share (https://imsolutions1.applytojob.com/app/share/fsYi7QDUuv) IMSolutions seeks an ... experienced Communications Analyst Designer to fill an exciting opportunity working in...exciting opportunity working in federal government contracting supporting BPA Call Orders. This will be a remote, hybrid, or… more
- UKG (Ultimate Kronos Group) (Atlanta, GA)
- SOC Senior Security Analyst **General Information** Ref #: 20240038833 Travel Amount Required: Up to 25% Job Type: Regular-Full Time Location: Atlanta - Georgia - ... Qualifications** Description About the Team: As a Senior Security Analyst , you will be part of UKG's Global Security...you will be part of UKG's Global Security Operations Center (GSOC) team investigating events of interest and incidents… more
- Corner Alliance (Chamblee, GA)
- …ways to create results for the government. We are currently seeking a Requirements Analyst Manager with 10+ years of experience to join our team and fully embrace ... and thrive . About the Role: As a Requirements Analyst Manager supporting our Federal government client in contact... Manager supporting our Federal government client in contact center infrastructure, you will be responsible for overseeing the… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …maintenance, and troubleshooting of network services and devices. In the Network Operations Center , the analyst will also monitor critical processes for Emory's ... diversity and excellence of our academic community. **Description** The Network Analyst /Technician is a central university office position that supports the… more
- Truist (Atlanta, GA)
- …(United States of America) **Please review the following job description:** The Principal SOC Analyst is an advanced SOC role within the 24/7 Cyber Fusion Center ... cause analysis. This role is based on-site in downtown Atlanta, GA with on- call responsibilities. 2nd Shift, 2pm to 11pm, Wednesday to Sunday (5-8) **Essential… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …and troubleshooting of network services and devices. + In the Network Operations Center , the Analyst /Technician will also monitor critical processes for Emory's ... our academic community. **Description** KEY RESPONSIBILITIES: + The Senior Network Analyst /Technician is a central university office position that supports the… more
- Vaco (Atlanta, GA)
- …For more information, visit pivotpointconsulting.com. **Description** : The Senior Epic Analyst II is responsible for configuring, managing and supporting clinical ... role works support and maintenance tickets, performs routine build, participates in on- call rotation and works on special projects (including Epic Upgrades) as… more
- Windstream Communications (Atlanta, GA)
- Network Analyst II in BTAC Arkansas, USA * Georgia * North Carolina, USA * Ohio, USA * South Carolina, USA * United StatesReq #1876 Thursday, August 15, 2024 Kinetic ... as a technical lead for the Broadband Technical Assistance Center (BTAC). The BTAC provides first and second level...and holidays, and be willing to participate in an on- call rotation. **Do you have:** + 4-year degree in… more
- Southern Company (Macon, GA)
- **Telecom Analyst (Long-Haul Fiber)** **JOB SUMMARY:** This position works closely with the Field Operations (FO) Supervisors, Electricians/Technicians, Power ... drive long distances, travel overnight, be subject to 24x7x365 call outs, work shifts greater than 8 hours, lift/carry...put the needs of those we serve at the center of everything we do and are the key… more
- Fiserv (Alpharetta, GA)
- …scale, come make a difference at Fiserv. **Job Title** Senior Data Analyst - Transaction Authorizations **What does a successful Payments Fraud Data Specialist ... be conducted in person or through a secure video call . We won't ask you for sensitive information nor...scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center… more
- CVS Health (Atlanta, GA)
- …care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just ... care more personal, convenient and affordable. **Position Summary** The Storage Analyst candidate will possess targeted technology skills in mainframe storage… more
- Regions Bank (Atlanta, GA)
- …capabilities **Highly Preferred Skills** **:** + Knowledge of industry leading IVR and call center fraud tools + Conduct data driven root cause analysis ... of the system. **Job Description:** At Regions, the Financial Crimes Strategy Analyst performs analysis and interpretation of fraud-based threats by gathering and… more
- The Clorox Company (Alpharetta, GA)
- …our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact ... #CloroxIsThePlace (https://www.linkedin.com/feed/hashtag/?keywords=cloroxistheplace&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7079847624048001024) **Your role at Clorox:** The Senior Sales Analyst , will play a pivotable role by reporting &… more