- Evolent (Atlanta, GA)
- …and resolve technical issues, ensuring minimal disruption to contact center operations. + **Service Requests & Incident Management :** Efficiently handle ... Incident Management processes. + **Performance & Optimization:** Partner with contact center operations to analyze business requirements and recommend… more
- Mass Markets (Savannah, GA)
- …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... pre-employment test. - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Contact Center Supervisors are responsible for the day-to-day activity and… more
- State of Georgia (Fulton County, GA)
- …optimal coverage for various departments. Collaborate with call center management to understand business goals and align workforce strategies accordingly. ... CSC training for the staff. Develop and implement strategic workforce management plans to optimize staffing levels...and efficiency. + Provide regular and detailed analysis on contact center performance + Maintain call out… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure ... reports + Prior experience using Alvaria (formerly Aspect) or similar system for workforce management software for contract volume forecasting, time off … more
- Metro One Loss Prevention Services Group (Atlanta, GA)
- …service levels. + Evaluate facts surrounding schedule adherence, scheduling, and workforce management functions including operational situations which can impact ... level risk assessments and provide mitigation strategies to program management . The Workforce Administrator will be responsible...PREFERRED QUALIFICATIONS + 1+ years of experience in a contact center environment preferred. + Lean training… more
- Impact Workforce Solutions (West Point, GA)
- Impact Workforce Solutions Recruiting / Operations Manager (Bilingual Korean) - West Point, GA Company Summary No matter what stage of your career, Impact ... Workforce Solutions can help you achieve your goals and...site(s) and be responsible for the effective and successful management of labor, productivity, engagement, quality control, and overall… more
- Mass Markets (Savannah, GA)
- …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... to report to work at one of our physical contact center locations. To be considered for...of accountability, continuous improvement, and personal excellence + Directs workforce management activities and sets performance goals… more
- Adecco US, Inc. (Kennesaw, GA)
- …and implement initiatives to address concerns and enhance engagement. + Optimize workforce management , scheduling, and resource allocation to maximize efficiency ... and lead a team of Service/Sales agents in a contact center environment. + Ongoing coaching and...other relevant field required. + Minimum 5+ years of management experience in a call center environment… more
- State of Georgia (Upson County, GA)
- Director Child Enrichment Center (Tender Tech) Georgia - Upson - Thomaston (https://careers.georgia.gov/jobs/64159/other-jobs-matching/location-only) Education ... for a minimum of five (5) years as an on-site Child Care Learning Center Director; . Associate's degree in Early Childhood Education or Child Development and six… more
- Fiserv (Duluth, GA)
- …make a difference at Fiserv. **Job Title** Technology Analyst Program - Data Center Coordinator **Technology Analyst Program - Data Center Coordinator** The ... upon completing the program. **What does a successful Data Center Coordinator Analyst do?** We are looking for a...execute full IT room inventories, uploading data into service management systems for tracking and planning. + Review and… more
- Amazon (Lithia Springs, GA)
- …and/or Network+ certifications is a plus. - Previous experience working in a Data Center environment (racking & stacking gear, cable management , hot & cold aisle ... empowers you to own them to completion. The Data Center Operations team is looking for Data Center...job responsibilities We are committed to developing a diverse workforce and we are even more committed to working… more
- Elevance Health (Atlanta, GA)
- **Innovation Customer Experience Center - Event Planner Senior** **Location** : This position will work a hybrid model (remote and office). The ideal candidate will ... executing onsite logistics for customer sales events for multi-location Customer Experience Center . The ideal candidate will have a strong background in event… more
- US Bank (Atlanta, GA)
- …The schedule will consist of two evening shifts and three day shifts. As a Call Center Customer Service Collector, you are the first point of Contact for our ... Plan **What is it like to be a Call Center Customer Service Collector** - https://www.youtube.com/embed/mDFks9QxNvA (https://www.youtube.com/embed/mDFks9QxNvA%22) **Basic Qualifications**… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …/ 40hrs** **Description** JOB REQUIREMENTS: + Acts as a first point of contact within the Scheduling Department for new and reoccurring patients and physician ... across Emory Healthcare. + Answer inbound calls in high volume call center environment. + Greets callers in an enthusiastic manner providing exceptional customer… more
- Fiserv (Alpharetta, GA)
- …make a difference at Fiserv. **Job Title** Senior Director, Privileged Access Management **What does a successful Senior Director of Privileged Access Management ... will also lead both onshore and offshore resources on the Privilege Access Management Team to meet deliverables within Service Level Agreements (SLAs). **What you… more
- Elevance Health (Columbus, GA)
- **Title: Utilization Management Representative I** **Location:** This position will work a remote model. Ideal candidates will live within 50 miles of one of our ... PulsePoint locations. The **Utilization Management Representative I** will be responsible for coordinating cases...+ Minimum of 1 year of customer service or call- center experience; or any combination of education and experience… more
- Elevance Health (Columbus, GA)
- **Title: Utilization Management Representative I** **Location:** This position will work a remote model. Ideal candidates will live within 50 miles of one of our ... PulsePoint locations. The **Utilization Management Representative I** will be responsible for coordinating cases...+ Minimum of 1 year of customer service or call- center experience; or any combination of education and experience… more
- State of Georgia (Fulton County, GA)
- …Preparation and Partnerships Manager will lead the strategic initiatives of the Center for Workforce Innovation (CWI) to enhance employer engagement, facilitate ... relations, career services, and highly skilled in in team management , project management , data analysis, and effective...duties as assigned to support the mission of the Center for Workforce Innovation. Minimum Qualifications: Bachelor's… more
- Concentrix (Atlanta, GA)
- …Support Engineer will provide support for CCaaS services to Concentrix CCaaS (Cloud Contact Center ) clients in a managed services environment. Experience in ... contact center services support is required, along...telecommunications, and skill-based routing. + Experience with agent scripting, workforce , and quality management . + **Operational KPIs… more
- Emory Healthcare/Emory University (Atlanta, GA)
- …Healthcare of Atlanta and consist of multiple clinical divisions including Pain Management , the ECMO Center , Critical Care Medicine, Cardiac Anesthesiology, ... as the primary physician leader for Anesthesiology and Pain Management for the Children's health care system as well...2 ambulatory surgery centers (Meridian Mark, Satellite Boulevard) and Center for Advanced Pediatrics (CAP). As the leader of… more