- Canon USA & Affiliates (GA)
- **About the Role** Canon ITS is seeking an experienced and dedicated Customer Escalation Representative to join our exceptional team of courteous and ... what makes Team Canon great! This position offers: - Remote work style - Paid orientation and training -...- 7:00 pm EST **Your Impact** As a Canon Customer Escalation Representative , you'll: -… more
- UNUM (Atlanta, GA)
- …front-line service professional role is accountable for in force service execution, customer relationship management, and service. This is the first point of contact ... education and sharing the value to improve adoption, utilization, and overall customer satisfaction. + Develop, strengthen, and build deep relationships with plan… more
- Fujifilm (Atlanta, GA)
- …daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. + Utilizing the escalation process to resolve ... and effective communications with management team to escalate issues and customer concerns. Performs the administrative duties associated with the job, including… more
- Ryder System (Atlanta, GA)
- …on Azure and Amazon Web Services (AWS). Acts as a primary escalation support resource for providing recommendations and initiating necessary corrective actions to ... requirements. Manage project activities for network services in alignment with business/ customer "Go Live" schedules. + Providing overall third level IT Network… more
- HealthEdge Software Inc (Atlanta, GA)
- …development, maintenance, and execution of client facing education services **Enhancement/Issue Escalation ** + Manage issues, questions, inquiries of Tier 1 and ... 2escalation + Serve as escalation point for critical client needs aswarranted. + Lead diagnosis and resolution of escalated and more involved/complex client problems… more
- TekSynap (GA)
- …support for forward deployed survey and installation teams. + Act as escalation point for Task Order Network Engineering and NOC teams. **REQUIRED QUALIFICATIONS** ... complex USAF bases under a single centralized architecture and management framework. + Customer Focus - Dedicated to meeting USAF/HNI customer expectations; uses… more
- Guardian Life (Atlanta, GA)
- …if applicable + Complimentary 1:1 financial guidance with a licensed Fidelity representative **Time Off and Remote Work** + Flexible work arrangements ... While they say the customer should always be the main focus of...+ Identifies potentially fraudulent cases. + Follows the designated escalation process to the Nurse Case Manager as applicable.… more
- TekSynap (Peachtree Corners, GA)
- …visit requests, hardware replacements, etc. that are triaged from the base level customer . + May assist other technical staff with tasks and assignments with aiding ... managers, other technical resources, etc. on support issue that require problem escalation and additional oversight. + Requires working knowledge of and ability to… more
- Transdev (Atlanta, GA)
- …a POC for client Security and Facilities staff for issues and repairs at remote site(s) + Exercise excellent customer service while assisting passengers of the ... developing technology; + Cross-functional verbal and written communication and issue escalation ; + Must be able to multitask multiple technologies, including… more