- Truist (Atlanta, GA)
- …(emails/letters) to address account level remediation. Provide necessary documentation to demonstrate issue closure. 4. Issue Resolution - Use root-cause ... analysis to identify process improvement opportunities. Engage with members of the Platform Integration and Product Experience Team, and with Operations,… more
- Chick-fil-A (Atlanta, GA)
- …and sets clear expectations for vendor for Chick-fil-A field support, response times, issue resolution . + Collaborates cross functionally with DTT to ensure ... at the local and market level. As "The Studio" Product Lead, this role will create and constantly optimize...this role will create and constantly optimize The Studio platform roadmap and user experience to drive platform… more
- Insight Global (Atlanta, GA)
- …in the discovery, design, and delivery of implementing and operating the ServiceNow platform Collaborate with the product team to offer insights and build ... reusable or ad hoc data views that influence product strategy, design, and development Participate in the agile software development methodology, including design,… more
- AIG (Atlanta, GA)
- …reimagining the way we help customers to manage risk. Join us as a Casualty Product Officer to play your part in that transformation. It's an opportunity to grow ... skills and experience as a valued member of the team. The Casualty Product Officer is a strategic leadership role responsible for supporting AIG underwriting… more
- UKG (Ultimate Kronos Group) (Alpharetta, GA)
- …- Issue ownership from initial customer contact to call resolution which includes supporting escalations if appropriate and providing customer updates in ... and technical expertise - Acquire, maintain, and expand knowledge of relevant product offerings, scope documents, and current department policies and procedures to… more
- Siemens (Peachtree Corners, GA)
- …EP utilizes an industry leading Configure Price Quote (CPQ) and Order Management platform in conjunction with SAP as our product configuration, quotation and ... will play a critical role in ensuring the timely resolution of platform incidents and minimizing disruptions...Collaborate with L1 Incident Management team to ensure accurate issue documentation, classification, first level resolution and… more
- Broadcom (Atlanta, GA)
- …by partnering with Account Teams and TAM (where applicable). Drive escalations to resolution within Support and Product Engineering groups by acting as the ... in a secure, resilient, and cost-efficient manner. With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX, and… more
- PNC (Atlanta, GA)
- …and industry research, payment trend analysis, strategic projects, client issue resolution , and shadowing sales officers. ** Product :** The primary goal of ... summer include shadowing Product Managers, conducting competitive and industry research, issue resolution , and strategic projects that may include product… more
- Healthfirst (GA)
- …coaching and direction to I&O Engineers + Subject matter expert for advanced issue analysis and resolution + Develop repeatable automation to deliver ... + Monitor health, usage, and overall compliance of the platform + Document, maintain and update policies, procedures and...escalation point for operations teams for incident and ticket resolution and participate in an on-call rotation as an… more
- Truist (Atlanta, GA)
- …Financial Advisors in all aspects of the Asset Management Consulting (AMC) Advisory product platform . This position is part of the Investment Consulting Group ... (ICG) and reports to the Wealth Advisory Senior Product Manager. The ICG team is comprised of teammates...billing, and coordination of resources and vendors to address issue resolution . + Schedule and conduct one-on-one… more
- Intermountain Health (Atlanta, GA)
- …analytic products move through the process and post implementation. This includes: product trouble shooting, business relations, issue tracking, communication to ... of processes, and business relationships. **Preferred experience:** **working with the Azure platform ** **- and -** **working with Microsoft Power Platform ** Job… more
- AIG (Atlanta, GA)
- …+ Resolve product or service problems by clarifying the customer's issue , determining the cause of the problem, selecting and explaining the best solution ... empowers customers to succeed with the Standard Commercial Underwriting Platform (SCUP) applications and processes. They will act as...a solution to the customer right away. If the issue the customer is facing is beyond the immediate… more
- Sage (Atlanta, GA)
- …segment solutions. Leveraging this customer knowledge, and deep Sage 50 product expertise, you will provide adoption, industry and implementation best practices ... will also serve as an escalation point when needed to facilitate the resolution of unexpected issues, connecting customers with the right resources for assistance… more
- Medtronic (Duluth, GA)
- …Maintain detailed documentation of system configurations, processes, and any changes made. + Issue Resolution : Address and resolve any issues related to the SAP ... implementing solutions for the business using the SAP FICO platform in a fast-paced environment. Careers That Change Lives...AP, AR, Asset Accounting, Bank accounting, cash flow, and product costing. Must have a strong thorough knowledge of… more
- Wolters Kluwer (Kennesaw, GA)
- …of solutions supports business units in building and expanding their online product portfolios. The Digital Experience Group provides global leverage of industry and ... customer insight, driving technology capabilities for local product innovation. **Hybrid** : Eight days a month we...and work under the leadership of the VP, GA Platform Development **.** #LI-Hybrid **Required Job Qualifications (Minimum):** +… more
- Wolters Kluwer (Atlanta, GA)
- …business needs, and the value provided by existing WK solutions + Contribute to new product development and issue resolution that meets customer needs by ... and tax rules. Our key solutions include the **CCH(R) AnswerConnect** research platform that helps streamline workflows, improve accuracy and efficiency, and give… more
- Amazon (Atlanta, GA)
- …that enable their business. - Manage high severity incidents independently until resolution . - Understands platform architecture (at a high-level), API ... quick solution fixes for our customers and partners. - Work closely with product managers, product designers, and engineering to lead or contribute to… more
- Delta Air Lines, Inc. (Atlanta, GA)
- …user training as needed. * Troubleshoot, coach, and provide general support and day-to-day issue resolution to end users in HR. * Perform analyses and develop ... design of systems that support business needs. * Implement integrated and tested product on schedule. * Use system knowledge and expertise to understand business… more
- Intuit (Atlanta, GA)
- …a dedicated book of business + Business savvy with consultative, problem solving, and issue resolution skills + Well-organized, with a high attention to detail ... identify risks to customer satisfaction proactively and collaborate across product and operational lines to pursue solutions and advocate...incredibly well and help your customers fully adopt the platform + Promote the growth of your install base… more
- ADP (Alpharetta, GA)
- …experience managing complex projects including; project auditing, process champion, issue resolution , status reporting, training/communication, and project ... billing, finance, provisioning & access management, as well as operational platform support, enhancements, and special projects. Reporting directly to the Senior… more