- NTT America Solutions, Inc. (Ashburn, VA)
- …the 24 x 7 x 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES & RESPONSIBILITIES** + ... and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with third party vendors… more
- Ankura (Washington, DC)
- …the appropriate cost, risk and service level trade-offs. Role Overview: The Service Desk Technician is responsible for ensuring consistent, world-class ... users. As the first point of contact into the support system, the Service Desk Technician will provide technical support along with answering calls, emails… more
- V2X (Reston, VA)
- …Thinking & Problem Solving: + Critical thinking and problem-solving abilities. + Business/ Service Desk Acumen: + Demonstrated ability to provide administrative ... system to log all actions related to incident and service request resolution. + Escalates tickets to Corporate IT...on-call rotations, as required. Desired Qualifications: + Education: + Associate 's Degree in IT or related field preferred. +… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support and customer service on government customer computer ... of requests. + Contributes knowledge and updated information to maintain the Service Desk SOPs (Standard Operating Procedures), Knowledge Base Articles (KBs),… more
- Cayuse Holdings (Reston, VA)
- …on minimizing risk through the delivery of quality outcomes. **Responsibilities** + The Service Center Technician handles the most complex IT technical support ... Service Center Technicians in direction of providing the utmost support. + The Service Center Technician IV shall manage and document customer support issues,… more
- S4 Inc. (Washington, DC)
- …Washington, DC, USA | Hourly | Full Time Job Title: Installation Desktop Technician Work Location: US Senate, DC Clearance: Ability to pass background investigation ... Certification: Must possess either a Microsoft OR an Apple certification Education: Associate 's degree in a computer-centered discipline, or a Bachelor's degree in a… more
- Library Systems & Services (Bethesda, MD)
- LAC Federal is seeking a qualified and motivated Library Technician to join our team in Bethesda, MD. This full-time, permanent position offers an opportunity to ... ensure accurate and up-to-date records. + Circulation Management: Oversee circulation desk activities, including checking in and out materials, assisting patrons… more
- Leidos (Rockville, MD)
- …hands-on System Admin to support a federal agency's large, mission-critical 24/7/365 enterprise Service Desk . The position will be on client-site in Rockville, ... individual with demonstrated experience in resolving technical client support in a service desk setting, ability to perform technical troubleshooting and provide… more
- Public Consulting Group (Washington, DC)
- …. **_Job Description_** **Overall Responsibilities:** This role serves as a support desk agent for a suite of K-12 education software products in a ... the use of data-driven problem solving and case management. Our service professionals partner with internal and external stakeholders including clients, client… more
- Antech Diagnostics (Chantilly, VA)
- …in an attempt to provide our customers with the best possible service experience. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** _To perform this job successfully, an ... High school diploma or equivalent + Possess either customer service , veterinary, medical and/or laboratory experience + Minimum of...+ Minimum of 1 year experience as a veterinary technician , laboratory technician or medical assistant is… more
- FirstEnergy (Frederick, MD)
- …for the Distribution function of the Company. The position leverages customer service , software use, and learned expertise in design standards and regulatory ... a high-energy team with a balance of field and desk work, as well as flexible scheduling that allows...involvement. The team supports the mission of providing best-in-class service to internal and external customers and partnering with… more