- NuAxis Innovations (Washington, DC)
- …Certifications in ITIL v3 Foundations + Help Desk Institute's HDA* certification + Customer Service Representative Certification **Experience:** At least 2 ... ** Tier II Service Desk Specialist** Location...** Tier II Service Desk Specialist** Location **Washington, DC** \# of...a federal IT company on a mission to make customer experience (CX) the center of every government solution.**… more
- Leidos (Rockville, MD)
- **Description** Leidos, Inc. is seeking qualified, creative, and customer -focused technical representative to provide systems administrator and deskside ... technical support at our customer site as a **Deskside Technician ( Tier ...needs. **Please Note:** This position is covered under the Service Contract Act and is subject to minimum wage… more
- CACI International (Washington, DC)
- …Specialist ( Tier II), who will be responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer Service ... VIP Support Specialist Tier 2 Job Category: Engineering and Technical Support...will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and… more
- CACI International (Reston, VA)
- Network Engineer- Tier 3- Intelligence Community Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Opportunity:** The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... * * The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design,… more
- NANA Regional Corporation (Arlington, VA)
- …excellent retirement options. **Job Summary:** Suvi is looking for a Technician (Field Service Representative ) to support our government client in Arlington, VA. ... support personnel, through training, with the capability to operate customer tools in normal and emergency operations. + Works...classroom/desk-side assistance training environment. Help Desk Support + Provides Tier I and Tier II help desk… more
- Crash Champions (Frederick, MD)
- …**.** **Perform other related duties as assigned** **Qualifications** + Interpersonal and customer service skills. + Analytical and problem-solving skills. + ... company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the US, serving customers and business partners at more than… more
- Koniag Government Services (Vienna, VA)
- …**Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative ** with a **Top-Secret Clearance** to support ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...Providing answers to general IT-related questions. + Managing the customer 's ticketing queue. + Tier 1-2 troubleshooting.… more
- US Marine Corps (Arlington, VA)
- …and equipment to preclude or minimize the potential for fraud, waste and abuse. Customer Service / EEO/Sexual Harassment: Provide World Class Customer ... and trauma-informed care. Knowledge of fiscal responsibilities, safety procedures and customer service policies. Knowledge of local, state, and federal… more
- CoreSite (Reston, VA)
- …architecture, copper and fiber installation, transmission methods and media, electrical theory, and customer service . A Tier 2 technician will gain working ... quickly, that contractors deliver quality services, and that internal customer demands are met. A Tier 2...through resolution. + Perform and complete work orders and customer service tickets in a timely manner… more
- HealthEdge Software Inc (Washington, DC)
- …communication with customers during the problem resolution process,utilizingsuperior customer service skills. **Capability/Tool Development/Maintenance** + ... **Overview** **Overview:** The Business Consultant leads and mentors the Service Delivery team in all Tier 1...None **Work Environment:** The physical demands described here are representative of those that must be met by an… more
- Citizens (Bethesda, MD)
- …and develop to drive sales excellence, ensure the delivery of world class customer service , and operational integrity in a high-volume branch environment. + ... our brand, the Branch Manager will be a visible representative in the field and community helping branch colleagues...accountable + Coaching + Inspiring + Team Leadership + Customer service + Risk acumen + Business… more
- GAP Solutions Inc (Washington, DC)
- …individual specialists may have varied skillsets such as Radio Frequency (RF) experience, IT Tier 1-2 support, IT Tier 2-3 support, network engineering, etc. The ... patches as necessary. + Respond to end-user requests for service of individual JAWS units within 48 hours of...Emergency Management Notification System (JEMNS) (Blackberry AtHoc) + Provide Tier 1-2 support to the administration and maintenance of… more
- CACI International (Chantilly, VA)
- …network operations and policies in Windows and Linux** **You will have strong customer service and technical writing skills** **You will have the ability ... Cyber Service Desk Specialist Job Category: Information Technology Time...**Must have an active TS/SCI with Poly** **Experience with Tier 1/ Tier 2 support in a technical… more
- CoreSite (Reston, VA)
- …+ Provide physical security within the CoreSite premises. + Provide day-to-day exceptional customer service and support. + Incident escalation and report writing ... and repaired quickly, contractors deliver quality services, and internal customer demands are met. A Tier IV...processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to… more
- Nuclear Regulatory Commission (Rockville, MD)
- …knowledge, analyzing problems, and calculating risks. Competencies: Accountability, Customer Service , Decisiveness, Entrepreneurship, Problem Solving, Technical ... Status, within the federal government Salary: This is a Tier 2 (NRC Pay Group B) SES position Financial...Results Driven: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability… more
- Public Buildings Service (Washington, DC)
- …This position is located in General Services Administration (GSA), Public Buildings Service (PBS) of the National Capital Region (NCR). We are currently filling ... and communications with customers - building managers, tenants, and Service Center Officials. Ensures Facility Engineering and Custodial contractor's adherence… more
- CACI International (Chantilly, VA)
- …and tools within the customer 's environment + Assist with the management of Tier 2-4 support to the customer to include troubleshooting and resolution of ... of fully developed project schedules utilizing the Enterprise Scheduling Service platform (ESS) built on Microsoft Project and Agile...all engineer instruction sets and SOPs + Attend weekly customer and corporate meetings and track action items to… more
- Nightwing (Sterling, VA)
- …possess strong written and oral communication skills, in-depth technical aptitude, exemplary customer service skills, time management skills, and the ability to ... alternate ISSM/ISSO experience + Self-starter with the ability to work independently, customer service orientated + In-depth knowledge of NIST special… more
- Sunrise Senior Living (Mclean, VA)
- …As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational ... programs within the Company specified timelines. + Support Operations in achieving customer satisfaction scores that meet or exceed Company standards. + Conduct all… more