- The George Washington University (Washington, DC)
- …policies and procedures throughout the University, overseeing training and rendering expert advice to faculty, staff, and University leadership in all export- ... and approval of relevant SOPs, and serving as the primary point of escalation for identified risks. Identify, Train, and Advise on travel requirements for embargoed… more
- Corteva Agriscience (Washington, DC)
- …Corteva Agriscience is looking for an innovative, energetic and transformational Master Data Expert . The Master Data Expert will perform key tasks and domain ... + Accountable for getting to meet the KPI's and act as a point of escalation for business. + Refine and develop procedures as per guidelines from stakeholders and… more
- Zebra Technologies (Germantown, MD)
- …to travel - 50% travel Responsibilities: + Serves as technical subject matter expert and advanced escalation point for internal and external stakeholder teams ... + Addresses key challenges related to the performance of Zebra's products and solutions in specific application scenarios. + Evaluates product performance and usability challenges in order to identify the core issue and eliminate the problem + Collaborates… more
- Amazon (Washington, DC)
- …a high performing technical team across multiple locations * Serve as an escalation point and subject matter expert in incident response, engineering operations, ... and team triage activities as part of day to day operations. * Lead the strategic direction and evolution of the team, including setting goals and establishing priorities * Drive strategic initiatives by influencing leadership, key stakeholders, and partnering… more
- Lincoln Financial Group (Washington, DC)
- …profitability and retention objectives. + You will serve as a subject matter expert and point of escalation while providing guidance to internal stakeholders ... on complex payroll implementation solutions which optimize client satisfaction, retention and achieves desired business results. You will manage the day-to-day vendor relationship and seek win-win solutions when conflicts arise. + You will meet simultaneous… more
- CoStar Realty Information, Inc. (Washington, DC)
- …lifecycle around incident preparedness and resolution + Operate as a point of escalation for alert triage and provide expert guidance for investigation and ... incident resolution + Own, maintain, and improve the Incident Response Plan and the corresponding processes and procedures + Develop and deliver training as well as designing and delivering quarterly tabletop exercises + Be a security advocate and point of… more
- SAIC (Washington, DC)
- …and completing assigned tasks and change requests and will act as an escalation for support issues. **Job Duties:** + This position requires a minimum 2x/week ... 2-3 months support server infrastructure in a 24x7 on-call escalation capacity as part of a team rotation. +...and SQL Server. Must possess a Microsoft Certified Solutions Expert (MCSE) - Server Infrastructure or equivalent **Required Knowledge,… more
- SAIC (Rockville, MD)
- …position will provide technical leadership and operations management to include monitoring, escalation , and Tier I problem resolution for server operations. - This ... resolution services to any reported or identified issues or outages. - Provide escalation to appropriate engineering team or teams for any reported or identified… more
- CoreSite (Reston, VA)
- The VA1 Facilities and Data Center Technician IV must possess an expert level of knowledge and will be responsible for the operational integrity and regulatory ... needs of the facility. Duties: + Facilities and data center subject matter expert for electrical, mechanical, controls, and fire life safety systems. + Completion of… more
- Cisco (Washington, DC)
- …and cloud. Who You Are * Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical ... capital, documentation and knowledge transfer * Provides technical expertise and escalation support in documenting and resolving technical problems found in products… more
- Quality Technology Services, LLC (Ashburn, VA)
- …management, monitoring a dashboard for EMPS/BMS alarms, Subject Matter Expert (SME) level remote troubleshooting support, facilities change control, procedural ... to respond to facility requests + Provide Subject Matter Expert (SME) level technical support to assist Critical Operations...to make safe, effective decisions + Provide resolution or escalation for incidents as required by QTS Service Level… more
- Microsoft Corporation (Dulles, VA)
- …(eg, stabilization, resolution, recovery) independently. Serves as a subject matter expert in critical environments-related systems within the data center, advises ... and equipment in a safe and professional manner. + Serves as an expert in the inspection and supervision of critical environment-related facility equipment (eg,… more
- Ryder System (Washington, DC)
- …on Azure and Amazon Web Services (AWS). Acts as a primary escalation support resource for providing recommendations and initiating necessary corrective actions to ... Transportation + HS diploma/GED required + Seven (7) years or more expert level experience with SD-WAN, network switching (capacity planning & VLANs), network… more
- Marriott (Bethesda, MD)
- …business, compliance, Finance and legal. Functions as the subject matter expert for sourcing and contracting. Manages and directs sourcing initiatives, including ... to limit or reduce cost and manage risk. + Functions as an escalation point for any billing issues/disputes. + Facilitates contract audits (eg, billing, standards… more
- Wells Fargo (Mclean, VA)
- …+ Recognized internally and externally as a thought leader and subject matter expert + Strong dependency management skills + Experience with Agile practices and ... procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.… more
- Wells Fargo (Mclean, VA)
- …levels of professionals and managers across the enterprise + Serve as an expert advisor to leadership **Required Qualifications, US:** + 7+ years of digital product ... procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.… more
- American Bankers Association (Washington, DC)
- …designation _!_ **Job Description:** The position is responsible for providing excellent expert (Tier 3) customer service to ABA's internal and external customers ... Customer Support team. This position serves as a functional team lead and escalation tier resource, supporting ABA customers and members with more complex tasks… more
- Chenega Corporation (Washington, DC)
- …resolving and completing assigned tasks and change requests and will act as an escalation for support issues. The candidate will also be responsible for applying new ... + Support existing server infrastructure in a 24x7 on-call escalation capacity as part of a team rotation. +...operating systems. + Must possess a Microsoft Certified Solutions Expert (MCSE) - Server Infrastructure or equivalent experience. +… more
- Georgetown Univerisity (Washington, DC)
- …for which they are responsible for. + Serve as a subject matter expert on financial policies and procedures while emphasizing and maintaining a high level ... interpretation and enforcement, particularly focusing on situations that require escalation . + Participate and lead school, campus, and university-wide financial… more
- Windstream Communications (Washington, DC)
- …and may include some on-call duties. **What You'll Do:** * Act as an escalation point for complex issues related to Security, SD-WAN, MPLS, and their supporting ... * Identify and handle upstream communication regarding network service trends, escalation trends, emergent technology, and network vulnerabilities from both a… more
