- Competitive Range Solutions, LLC (Arlington, VA)
- …Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to assist in ... effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to spearhead… more
- RTX Corporation (Fulton, MD)
- …programs. We are currently looking for a talented Staff Customer Support Center (CSC) Helpdesk Technician with a strong aptitude to work a broad set of customer ... attendance at our Fulton, MD location. The Staff CSC Helpdesk Technician serves as external face for the Raytheon...of 6 years of relevant experience in the Technical Helpdesk or Information Technology field. + The ability to… more
- Xerox (Washington, DC)
- Delivery Associate Helpdesk - Washington, DC **General Information** Press space or enter keys to toggle section visibility City Washington State/Province District ... software problems that cannot be resolved by Associate I helpdesk employees. + Identified as technical and client service...day to day procedural and technical direction to other helpdesk and field associates. + Develop a solution that… more
- GCyber (Arlington, VA)
- GCyber is seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to support a high profile DISA customer. As a Tier 2 Lead CAB Manager for Tech Control, you ... high levels of customer satisfaction. As a Tier 2 Helpdesk Lead CAB Manager for Tech Control, you will:...Control, you will: + Oversee Tier 2 Tech Control Helpdesk operations, ensuring prompt resolution of issues with switches,… more
- BAE Systems (Washington, DC)
- **Job Description** BAE Systems is seeking a skilled Tier 2 mobile device helpdesk representative to join our team supporting client in Washington DC area.This ... be available based on position level and/or job specifics. **Tier 2 Helpdesk - Mobile Devices** **110771BR** EEO Career Site Equal Opportunity Employer. Minorities… more
- Global Resource Solutions (Washington, DC)
- …motivated, detail orientated, and talented individual for the position of HSPD-12 Helpdesk - Customer Support. Job Description: Summary: The HSPD-12 Helpdesk - ... Customer Support shall provide support and assistance to all ICE PCIF managers and ICE PIV cardholders in the form of customer service, and shall serve as the subject matter expert on HSPD-12 and PACS related issues. Essential Duties & Responsibilities: +… more
- Amazon (Arlington, VA)
- …Senior Program Manager to join the Global Real Estate and Facilities (GREF) Helpdesk team. The GREF organization is responsible for creating the spaces that inspire ... Strategic Operations & Execution: Design, implement, and continuously refine GREF Helpdesk processes across multiple channels and teams. Develop and maintain process… more
- TekSynap (Arlington, VA)
- …+ Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Must have expert knowledge in translating high ... Must possess a Top Secret/SCI clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our team supporting DISA JSP… more
- Leidos (Ashburn, VA)
- …in lieu of degree + 5 years of experience with End User Support operations ( Helpdesk , Service Desk, End User Support). + Must currently possess an active Top Secret ... clearance + ITIL v.4 certification + Solid experience with ServiceNow + Proficient with Microsoft Windows 10 and 11 servers + Knowledge of hardware troubleshooting techniques + Experience with Remote Desktop Protocol (RDP) + Solid MS Office Suite skills… more
- Koniag Government Services (Arlington, VA)
- …Solutions, a Koniag Government Services company **,** is seeking a part time Helpdesk Specialist - Intermediate with an active Seret clearance to support KDS and ... our government customer in Arlington, VA. **Essential Functions, Responsibilities & Duties may include, but are not limited to:** + Will be required to perform Touch Labor, fixes, configuration, troubleshoot issues and problems, install software for a variety… more
- Insight Global (Arlington, VA)
- …*Test and evaluate computer hardware, software, and/or systems (networks) *Perform periodic maintenance of the computer network (WAN/LAN, hardware, and software) ... *Troubleshoot computer-related problems; develop and implement solutions to those problems in a timely manner *Understand and be understood by non-IT employees/customers *Work independently and as part of a team of technicians *Make decisions quickly and… more
- Distributed Solutions Inc. (Reston, VA)
- …members and clients understand issues, opportunities, and proposed solutions. The Helpdesk Lead is responsible for providing professional and efficient helpdesk ... hands-on team lead will assist with the standardization of helpdesk services and procedures along with streamlining any discovered...a key role in the continued development of the Helpdesk team Job Requirements: + Develop and maintain a… more
- IBM (Reston, VA)
- …your unique skills and experience. **Your role and responsibilities** As the Helpdesk Operations Manager, you will be responsible for overseeing the day-to-day ... delivery and operations of a SAP Helpdesk platform during Operations & Maintenance. You will manage...Operations & Maintenance. You will manage a team of Helpdesk resources for a federal program. This will include… more
- American Public Power Association (Arlington, VA)
- …and overall IT strategy. Work closely with managed service provider (MSP), outsourced helpdesk and IT technology vendors to resolve technology issues. Reports to the ... + Under the leadership of the Senior Director, IT, manage external IT helpdesk vendor relationship to monitor submitted IT tickets and ensure follow-up and ticket… more
- NTT America Solutions, Inc. (Ashburn, VA)
- …level, normally obtained with 4-6 years of related experience. + MCSE or 2 years of Helpdesk Experience + 3-4 years of experience working in a Helpdesk , NOC, or ... Service Desk. + 2-4 years of management experience working in a IT Operations responsible for providing support to revenue-generating customers. + Familiarity with technologies associated with top call reasons including Active Directory, Azure, Office 365, MS… more
- Distributed Solutions Inc. (Reston, VA)
- …members and clients understand issues, opportunities, and proposed solutions. The Helpdesk Technician is responsible for providing professional and efficient ... helpdesk support. A strong customer service mindset is the key to succeeding in this role. Job Requirements: + Develop and maintain a fundamental understanding of… more
- Idea Entity (Herndon, VA)
- …protection, disaster recovery, and failover procedures. + Perform desktop and helpdesk support efforts, making sure all desktop applications, workstations, and ... and networking protocols. + Strong knowledge of best practices in helpdesk operations, IT operations, including knowledge of security, storage, data protection,… more
- NANA Regional Corporation (Herndon, VA)
- …and assists users with requests for password resets or general questions + Creates helpdesk request for escalation to Tier II and Tier III technicians + Provides ... exceptional customer service and Helpdesk support via phone, email, and in person for end users of equipment and application described above, including support of… more
- NANA Regional Corporation (Herndon, VA)
- …and assisting users with requests for password resets or general questions. + Creating helpdesk request for escalation to Tier II and Tier III technicians. + Provide ... exceptional customer service and Helpdesk support via phone, email, and in person for end users of equipment and application described above, including support of… more
- National Gallery of Art (Washington, DC)
- …ensuring that they are managed according to incident management processes. Provides helpdesk management and oversite of operations and maintenance (O&M) using the ... National Gallery's Service Now helpdesk ticketing system to ensure the timely fulfillment of end-user assistance requests. Collaborates with Oracle support: Works… more