- Capgemini Government Solutions (Mclean, VA)
- …a multifaceted role that will be responsible for reviewing, responding to, and resolving IT support and service requests submitted via email, self- service , ... Solutions (CGS) LLC is seeking a highly motivated Help Desk Specialist to join our team in McLean, VA...CGS' capabilities. Key responsibilities: Review responds to and resolves IT support and service requests submitted via… more
- HITT Contracting (Falls Church, VA)
- …in a customer service or technical support role, preferably in an IT service desk environment.Strong knowledge of hardware, software, and networking ... employees. The primary objective of the Service Desk is to ensure that all IT -related... IT infrastructure. As a member of the Service Desk team, you will be responsible… more
- Dexian - DISYS (Washington, DC)
- …with a custom applicationGood communication skills, good customer service skillsThis person does system administration and account administration-troubleshooting ... on software applicationsJob DescriptionSeeking a candidate to join our team providing Help Desk support for our US Navy client located in Washington, DC. This… more
- MultiPlan (Rockville, MD)
- …Promptly triage and resolve escalated EDI issues called into the Multiplan Service Desk .* Independently build and manage the monitoring requirements of ... cost curve in healthcare for all. Our dedication to service excellence extends to all of our stakeholders -...responsible for the electronic setup, testing and go-live of IT projects that involve Client Claims Processing. These claims… more
- Computer World Services (CWS)Corporation (Washington, DC)
- … operations. The role will work with engineering, application, security operations, Service Desk and, enterprise/solution architects to develop and implement ... monitor infrastructure uptime SLAs and SLOs using private locations. Configuration of service -related monitors based on metrics, logs, live processes, service … more
- The George Washington University (Washington, DC)
- …and supervision of the office's summer and temporary staff, and oversees the customer service efforts of the front desk , to include referring constituents and ... initiatives Coordinates with staff from various offices including Facilities Management, IT and Telecommunications, to ensure ease of operations and efficient… more
- BEAT LLC (Falls Church, VA)
- …the required proficiency. Functional Responsibility: Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians. ... Identifies, troubleshoots, or resolves information systems problems to minimize down time of applications and personnel. Assist computer users with hardware and software questions and problems. This position also fields telephone calls, e-mail messages and… more
- General Dynamics Information Technology (Washington, DC)
- …leading daily operations. + Serves as a single point of contact (POC) for support issues involving IT support, service desk and desk side as well as IMAC ... individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently;...Delivery solutions to SEC. Currently; we are seeking an ** Service Desk Operations Manager.** The selected candidate… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- Position Information Functional TitleIT Service Desk Manager Recruitment Category TypeStandard Functional CategoryInformation Technology GradeIT.10 FLSA ... Service DeskManageris responsible for managing the day-to-day operations of the service desk that provides end-user technology support services. Leads and… more
- General Dynamics Information Technology (Falls Church, VA)
- …Help Desk **Skills:** End User Support,Group Problem Solving,Information Technology ( IT ) Services, IT Service Desk ,People Management ... Secure and expertly apply the latest technologies to advance the mission as an ** IT Service Desk Manager** with GDIT. Your work in enterprise IT … more
- Indigo IT, LLC (Washington, DC)
- …+ Working knowledge of remote access software + Working knowledge of industry Service Desk processes and software + Familiarity with supporting virtual desktop ... Specialist Washington, DC SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and...years of experience+) years' experience. + Experience in a service desk , call center, or other support… more
- Ankura (Washington, DC)
- …secure, reliable, and cost effective manner. Examples include laptops, email, the service desk , network connectivity, fileservers, phones, servers and common ... and service level trade-offs. Role Overview: The Service Desk Technician is responsible for ensuring...gathering, ticket trends, etc.) and communicate the information to IT leaders in a timely manner . + Apply… more
- General Dynamics Information Technology (Washington, DC)
- … Services teams. **HOW A SERVICE DESK MANAGER WILL MAKE AN IMPACT:** + The IT Services Service Desk is the central point of contact for IT ... Required:** NACI (T1) **Job Family:** Business Operations **Skills:** Help Desk Operations,People Management, Service Desk Management **Experience:**… more
- System One (Washington, DC)
- … IT hardware & software assets and update records. + Liaise shift duties with other IT Service Desk staff and arrange handing over for coming shift(s). + ... using hierarchical and functional escalation guidelines and addressing and highlighting Service Desk challenges to superiors. + Participate in software… more
- General Dynamics Information Technology (Washington, DC)
- …has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our prestigious clientele at the ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service ,Help Desk Support,Information Technology ( IT )...a ** SERVICE DESK / HELP DESK ANALYST** with GDIT. A career in IT… more
- Koniag Government Services (Vienna, VA)
- …ITU processes. + Evaluate and recommend adoption of new or enhanced approaches to delivering IT Service Desk services as well as enhanced support for ... Standard Operating Procedures (SOP) as they relate to the Service Desk as well as the IT Unit and support a standard SOP auditing process to ensure processes… more
- Leidos (Washington, DC)
- …desk . **Required Qualifications:** + Bachelor's degree and 8+ years of experience supporting a service desk or IT support team. 4 additional years of ... Civilian Health Solutions Operation is seeking a dynamic, mission-centric hands-on **Senior** ** Service Desk Analyst (Tier 3 support)** to support a federal… more
- Koniag Government Services (Vienna, VA)
- …Standard Operating Procedures (SOP) as they relate to the Service Desk as well as the IT Unit and support a standard SOP auditing process to ensure processes ... **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced Service Desk Lead with a Top-Secret Clearance to work 2nd shift (230pm-1030pm) in… more
- General Dynamics Information Technology (Washington, DC)
- …You will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Manager joining our team to lead our technical support team, ensure ... Desk Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter..., recruit and train team members and establish customer service standards. **HOW A SERVICE DESK… more
- General Dynamics Information Technology (Columbia, MD)
- …**Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Desktop Computers,Help Desk Support, IT Hardware **Experience:** 10 + years of related ... experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Senior -...Specialist - Senior** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter… more
