- Capgemini Government Solutions (Mclean, VA)
- …a multifaceted role that will be responsible for reviewing, responding to, and resolving IT support and service requests submitted via email, self- service , ... Solutions (CGS) LLC is seeking a highly motivated Help Desk Specialist to join our team in McLean, VA...CGS' capabilities. Key responsibilities: Review responds to and resolves IT support and service requests submitted via… more
- MultiPlan (Rockville, MD)
- …Promptly triage and resolve escalated EDI issues called into the Multiplan Service Desk .* Independently build and manage the monitoring requirements of ... cost curve in healthcare for all. Our dedication to service excellence extends to all of our stakeholders -...and maintain positive working relationships with internal colleagues (including IT , Sales and Marketing, and Operations ) and… more
- Computer World Services (CWS)Corporation (Washington, DC)
- …IT operations . The role will work with engineering, application, security operations , Service Desk and, enterprise/solution architects to develop and ... monitor infrastructure uptime SLAs and SLOs using private locations. Configuration of service -related monitors based on metrics, logs, live processes, service … more
- The George Washington University (Washington, DC)
- …and supervision of the office's summer and temporary staff, and oversees the customer service efforts of the front desk , to include referring constituents and ... and initiatives Coordinates with staff from various offices including Facilities Management, IT and Telecommunications, to ensure ease of operations and… more
- General Dynamics Information Technology (Washington, DC)
- … IT Service Delivery solutions to SEC. Currently; we are seeking an ** Service Desk Operations Manager.** The selected candidate must a US Citizen ... None **Job Family:** Business Operations **Skills:** Help Desk Operations ,Information Technology ( IT ) Infrastructure,...single point of contact (POC) for support issues involving IT support, service desk and… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …desktops, and associated hardware or software. + Operational Excellence: Maintain and enhance the IT service desk operations , ensuring SLAs are met ... We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …contract position. TheIT Service DeskManageris responsible for managing the day-to-day operations of the service desk that provides end-user technology ... Position Information Functional TitleIT Service Desk Manager Recruitment Category TypeStandard...Description Summary Organization NameIT Infrastructure Services Reports toDivision Manager, IT Customer Support Operations Full or Part… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/II totroubleshoot, diagnose, and resolve a diverse range of IT issues ... an onsite position. **Responsibilities** Operations Staff is a position where IT support and technology meet customer service excellence. A pivotal position… more
- CACI International (Arlington, VA)
- Technical Operations Center Service Desk Agent...through the ServiceNow service management software. The IT Service Desk supports a nearly ... Type of Travel: None * * * The Technical Operations Center (TOC) Service Desk ... Agent provides mid-level support for an Information Technology ( IT ) Service Desk which receives… more
- CACI International (Arlington, VA)
- Sr. Technical Operations Center Service Desk ...through the ServiceNow service management software. The IT Service Desk supports a ... of Travel: None * * * The Sr. Technical Operations Center service desk agent... agent provides high-level support for an Information Technology ( IT ) Service Desk which receives… more
- Shuvel Digital (Washington, DC)
- … service delivery. We are currently seeking a motivated, career, and customer-oriented IT Help Desk Engineer (Junior) to join our team supporting this ... term (5-year) contract involves multiple teams providing Development, Security, and Operations (DevSecOps) services to support the United States Citizenship and… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** NACI (T1) **Job Family:** Business Operations **Skills:** Help Desk Operations ,People Management, Service Desk Management **Experience:** ... DESK MANAGER WILL MAKE AN IMPACT:** + The IT Services Service Desk is... desk manager is the face of service - desk operations to management and… more
- Koniag Government Services (Vienna, VA)
- …ITU processes. + Evaluate and recommend adoption of new or enhanced approaches to delivering IT Service Desk services as well as enhanced support for ... Manager is to assist and oversee the support of operations and IT systems for our government...(SOP) as they relate to the Service Desk as well as the IT Unit… more
- Leidos (Washington, DC)
- …knowledge of the customer, its services, and its customers to effectively manage the service desk operations and engage in self-learning and leveraging of ... service desk , identifying/managing escalations, and implementing service improvement initiatives. + Manage the daily operations...Bachelor's degree and 8+ years of experience supporting a service desk or IT support… more
- General Dynamics Information Technology (Columbia, MD)
- …**Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Desktop Computers,Help Desk Support, IT Hardware **Experience:** 10 + years of related ... experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Senior -...processes related to these systems + Provide support to IT systems including day-to-day operations , monitoring and… more
- Koniag Government Services (Vienna, VA)
- …spending accounts, paid holidays, three weeks paid time off, and more. The service desk lead is responsible for managing daily operations of the service ... Standard Operating Procedures (SOP) as they relate to the Service Desk as well as the IT Unit and support a standard SOP auditing process to ensure processes… more
- General Dynamics Information Technology (Washington, DC)
- …business stakeholders: The service desk manager is the face of service - desk operations to management and business stakeholders. Effective verbal and ... Desk Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter...safe and tomorrow is smarter. Our work depends on Service Desk Manager joining our team to… more
- General Dynamics Information Technology (Arlington, VA)
- …and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP ... Desk Specialist** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter...**Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations . + **Certification Requirements**… more
- GovCIO (Washington, DC)
- …GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be located in ... DC and will be a fully onsite position. **Responsibilities** + Responsible for managing Service Desk operations -day-to-day operations + Ensures maximum… more
- SAIC (Sterling, VA)
- **Description** We are currently seeking a motivated, career and customer oriented Service Desk Agent to begin an exciting and challenging career with SAIC. ... software at customer sites. May be directed by Help Desk , Service Desk or script...and experience + Familiarity with network infrastructure + Help Desk may be required to switch operations … more
