- The George Washington University (Ashburn, VA)
- …of many, if not most, components of an enterprise technology architecture. Knowledge of IT service management ( ITSM ) and Information Technology ... approaches to renovate, extend, and transform the existing core technology base and IT landscape. Defines high-level migration plans to address the gaps between the… more
- SAIC (Chantilly, VA)
- **Description** **JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology ( IT ) Service Management ( ITSM ) Systems Engineer with ... Level Agreements (OLAs), Customer Satisfaction Reports, and framework templates + Service Level Management , to include drafting and negotiating SLAs… more
- CACI International (Chantilly, VA)
- …Responsibility:** + Engineers ITSM Suite such as Remedy ARS or ServiceNow IT Service Management ( ITSM ) Implementation for Incident, Problem, ... Database (CMDB), Asset Management , and Event Management / Integration and related ITSM /ITIL processes...reconcile data based on the chosen authoritative source + ITSM Suite Service Portal Implementation and Customization… more
- ICF (Reston, VA)
- …and subject matter expert to the client for service request management within the IT Service Management ( ITSM )/ITIL task area + Ownership of the ... seeking an IT Service Portfolio and Service Catalog Manager to implement best-practice ITSM portfolio and service management processes for… more
- General Dynamics Information Technology (Fairfax, VA)
- …Client Management and Discovery. Our team implemented BMC Helix as an enterprise-wide IT Service Management ( ITSM ) solution for a federal government ... or 2 Intermediate BMC Certifications. + Preferred Education: Bachelor's Degree in IT Management or related field. + Preferred Certification: BMC Certification(s)… more
- SAIC (Chantilly, VA)
- …applicant will exhibit flexibility in task execution, provide technical expertise on a variety of IT Service Management ( ITSM ) topics, to include ... service delivery oversight, Event Management , Incident Management , Problem Management ,...validation, etc.) in order to deliver continuity across multiple IT service deliveries. As a SETA advisor,… more
- ICF (Reston, VA)
- …solutions and documentation built on top of or in support of the IT Service Management System ( ITSM ). You would be responsible for managing and ... will support future growth and development of solutions related to enterprise service management automation. This position heavily utilizes PowerShell, API's,… more
- The MITRE Corporation (Mclean, VA)
- …or equivalent combination of related education and work experience. + Working knowledge of IT Service Management ( ITSM ) Platforms such as Cherwell, ... with us. Department Summary: Join MITRE's Computing Infrastructure & IT Service Management department and...+ Provide expertise to federal sponsors in implementations of ITSM tool suites, Low-code PaaS and SaaS Basic Qualifications:… more
- Leidos (Reston, VA)
- …current and new clients. Your consultative approach will guide our clients toward innovative IT Service Management ( ITSM ) solutions, enhancing their ... industry standards and best practices in user experience, automation, service management , CX, and ITSM ...platforms that are appropriate for specific use cases within IT Service Management . + Collaborate… more
- Red River (Arlington, VA)
- …tools for proactive and reactive support and adhere to industry-accepted standards and IT Service Management ( ITSM ) best practices. **Essential ... and analog circuits within a Department of Defense (DoD) IT environment. This position requires a Bachelor's degree in...and issues. + Stay current with industry-accepted standards and ITSM best practices related to Information Management … more
- Red River (Arlington, VA)
- …requisitions for equipment and services. + Ensure compliance with industry-accepted standards and IT Service Management ( ITSM ) best practices. ... and reporting of maintenance activities. + Familiarity with industry-accepted standards and IT Service Management ( ITSM ) best practices. + Competence in… more
- General Dynamics Information Technology (Fairfax, VA)
- …Software Development **Skills:** BMC Helix,Digital Workplace,Information Technology Infrastructure Library (ITIL), IT Service Management ( ITSM ),Services ... and Dashboard development. Our team implemented BMC Helix as an enterprise-wide IT Service Management ( ITSM ) solution for a federal government agency… more
- NuAxis Innovations (Washington, DC)
- …technologies to meet business needs. + Stay updated on emerging trends and technologies in IT service management ( ITSM ) and ServiceNow ecosystem and ... workshops, solution design sessions, and architecture reviews. + Strong knowledge of IT service management ( ITSM ) processes and ITIL framework. +… more
- Red River (Arlington, VA)
- …candidate will possess a strong background in Information Management Operations and IT Service Management ( ITSM ) best practices. **Essential Duties ... technical directions and supervision. + Familiarity with industry accepted standards and IT Service Management ( ITSM ) best practices. + Strong oral… more
- Leidos (Washington, DC)
- …familiar with using desktop software applications such as web browsing and client software, ad IT Service Management ( ITSM ) software. This person should ... reviews, incident analysis, and identification of issue trends + Experience with utilizing an IT Service Management ( ITSM ) tool, such as Service Now,… more
- Leidos (Bethesda, MD)
- …analysis technology + Experience with SD-WAN modernization initiatives + Experience using ServiceNow for IT service management ( ITSM ) + CompTIA Security+ ... frameworks and protocols. + Knowledge of supporting formal change management processes using an ITSM management...architectures and applying Zero Trust principles. + Knowledge of IT service management best practices… more
- ICF (Reston, VA)
- …the Digital Services Center (DSC) for the customer, manages SaaS platforms, and leads IT service management ( ITSM ) process implementation and governance. ... customers. Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its… more
- ICF (Reston, VA)
- …ServiceNow platform capabilities, modules, and best practices + Familiarity with ITIL processes and IT Service Management ( ITSM ) principles + Strong ... + Hands-on experience (>480 hours each) configuring or building 1-3 ServiceNow applications + Service Portal, GRC, Custom App Engine, and ITSM is an added… more
- General Dynamics Information Technology (Falls Church, VA)
- …hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management ( ITSM ) model. To be successful in ... applicable DoD and Army cybersecurity guidance and regulations. This is an IT Service Management contract in support of the operation, modernization,… more
- General Dynamics Information Technology (Falls Church, VA)
- …hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management ( ITSM ) model. **How a Network ... Operations Support (GECOS) program in Falls Church, VA. This is an IT Service Management contract in support of the operation, modernization, expansion,… more
