- AeroVironment (Germantown, MD)
- …units and ensures every business decision is seen from the lens of our customer .** + Collaborates with partner business units to reimagine how we can deliver the ... analysis techniques and business cases to define high-level product features and desired service levels for existing and emerging IT offerings + Focuses on business… more
- CyrusOne (Sterling, VA)
- …Implementation Management support for certain key accounts to ensure successful service delivery . **Responsibilities:** Management of the Facilities + Employee ... + Serve as Implementation Manager for certain key accounts to ensure successful service delivery . Follow CyrusOne processes on tracking and reviewing project… more
- Somatus (Mclean, VA)
- …mental well-being + Community engagement opportunities + And more! The Director, IT Service Operations will be responsible to develop, implement, and maintain ... activities with the goal of ensuring the effectiveness of operations support, processes, and controls. + Perform all internal...needs and industry trends and drive innovation in IT service delivery and management. Other Duties Please… more
- NuAxis Innovations (Sterling, VA)
- …+ Cultivate effective working relationships with stakeholders to maximize productivity and customer service delivery . + Anticipate problems or situations ... a federal IT company on a mission to make customer experience (CX) the center of every government solution.**...candidate has experience in (Azure & AWS) Cloud project delivery , as well as using standard PMBOK methodologies for… more
- ABBTECH Professional Resources, Inc. (Sterling, VA)
- …deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self- service automation, and CRM integration. + Manage customer -facing requests ... technical solutions that will improve efficiency, performance, and the user and customer experience. + Ensure contact center operations meet quality standards… more
- Tyto Athene (Reston, VA)
- …compliance and customer satisfaction. + Develop strategies to introduce new service delivery practice capabilities. + Develop efficiencies to maximize profit ... in all service delivery . + Recruit, develop, and train...business goals and objectives, and instill a culture of customer service and accountability. + Leverage existing… more
- Washington Metropolitan Area Transit Authority (Washington, DC)
- …configuration changes across the Authority. The incumbent will also partner closely with Service Delivery and Operations teams to diagnose issues, optimize ... management, operations management, and deployment technologies. + Works with all Service Delivery and Operations support staff. + Analyzes, isolates,… more
- NuAxis Innovations (Sterling, VA)
- …with government staff responsible for maintaining the VTC schedules to ensure timely service delivery . Troubleshoot problems and issues with the service ... (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion.… more
- Tyto Athene (Reston, VA)
- …Site Reliability Engineering (SRE) and DevOps principles to ensure secure, efficient, and reliable service delivery . A core mandate is to manage the Service ... Operational Needs' TALON. This strategic role is critical for delivering high-quality, self- service infrastructure that empowers our AI R&D teams to rapidly develop… more
- Parexel (Washington, DC)
- …experience and collaborates internally with varying levels within Parexel requiring excellent customer service skills, attention to detail, and the ability to ... proposal management staff. + Manages the RFP process from receipt to delivery , including identifying and solutioning potential RFP barriers and/or their risks for… more
- Towne Park (Washington, DC)
- …millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a ... day and make an impact. When we see a customer , a client or one of our own team...not eligible for benefits outlined above. **SUMMARY** The Guest Service Associate is responsible for providing exceptional hospitality services… more
- Battelle Memorial Institute (Arlington, VA)
- …full-time **Nurse Case Manager** to join our team in support of our government customer , US Special Operations Command. This position will play a critical role ... and sustaining the mission readiness, longevity, and performance of Special Operations Forces (SOF). Through integrated and holistic human performance initiatives,… more
- Battelle Memorial Institute (Arlington, VA)
- …Clinical Social Worker (LCSW)** to join our team in support of our government customer , US Special Operations Command. This position will play a critical role ... and sustaining the mission readiness, longevity, and performance of Special Operations Forces (SOF). Through integrated and holistic human performance initiatives,… more
- Battelle Memorial Institute (Arlington, VA)
- …full-time **Operational Psychologist** to join our team in support of our government customer , US Special Operations Command. This position will play a critical ... and sustaining the mission readiness, longevity, and performance of Special Operations Forces (SOF). Through integrated and holistic human performance initiatives,… more
- Parexel (Washington, DC)
- …The role collaborates internally with varying levels within our organization requiring excellent customer service skills, attention to detail, and the ability to ... contract process for specific or varied accounts including coordination of Operations , Project Management, Legal, Business Development and Finance to prepare,… more
- Jet Aviation (Washington, DC)
- …and foster a customer -centric sales culture. + Collaborate closely with operations , marketing, and client service teams to ensure seamless delivery ... brand visibility and network. + Monitor market trends, competitor activities, and customer needs to adapt sales approaches accordingly. **Additional Details** At Jet… more
- GovCIO (Bethesda, MD)
- **Overview** GovCIO is currently hiring for an Operations / Customer Service Delivery Manager for our NIH-CIT proposal. This position will be located in ... USD $144,497.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7263/ operations - customer - service - delivery -manager/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-MD-Bethesda_… more
- Lumen (Washington, DC)
- …For in a Candidate** What you'll bring (Required) *10+ years of experience in operations , service delivery , or business transformation; 5+ years leading ... will be the operating backbone for our Public Sector Service Delivery organization. You'll lead the transformation...(order to in service , escalation handling, field operations , and customer engagement) using Lean/Kaizen, value… more
- Palo Alto Networks (Washington, DC)
- …threat hunting, and product teams to tailor the service to each customer 's environment, ensuring seamless delivery and exceptional customer experience. ... security posture and SOC maturity. **Job Summary** The Technical Service Delivery Lead (XSIAM) acts as the...with the SOC engineering team to ensure timely, high-quality delivery + Lead customer touchpoints, including onboarding… more
- Leidos (Reston, VA)
- …technical or management discipline + Requires a minimum of 8 years of experience in IT service delivery or operations management + Requires a minimum of 5 ... Digital Modernization Sector is seeking a highly qualified Regional Service Delivery Manager to support the Department...experience in multi-site or regional support roles + Strong customer service orientation with demonstrated ability to… more
