- TekSynap (Rockville, MD)
- …the Documentum software using the Documentum System Administration module as required. + Provide Help Desk support services to the SLES users and from the hours ... 4:00 pm Eastern Time. The candidate shall provide tier-1 help desk support to SLES users. +...+ Experience providing functional support to end users with Records Management Systems + Creation and modification… more
- TekSynap (Washington, DC)
- …support ongoing improvement and future incident response efforts. + Ensure that Help Desk techniciansare maintainingaccurateand comprehensive records of all ... on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments....teams and other relevant departments. + **Coordination and Stakeholder Management ** + Act as the main point of contact… more
- TAD PGS, Inc. (Laurel, MD)
- …field. + Have 2+ years ' experience in a call center Help Desk environment and using system management tools such as Symantec Ghost Solution Suite. ... We have an outstanding Contract position for aJunior IT Help Desk Agentto join a leading Company...Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws… more
- TekSynap (Washington, DC)
- …system configurations. + Prepare and present regular reports on system performance and help desk activities. + Continuous Learning and Adaptability + Stay ... of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in… more
- TAD PGS, Inc. (Laurel, MD)
- We have an outstanding Contract position for anIT Help Desk Technicianto join a leading Company located inLaurel, MD. **Work location 100% onsite in Laurel, MD ... obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help ...experience in a call center environment and using system management tools such as Symantec Ghost Solution Suite. +… more
- NTT America Solutions, Inc. (Ashburn, VA)
- …Documents support procedures. + Participates in training and mentoring of Service Desk Technicians. + Performs desktop software license management and inventory ... 7 x 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES & RESPONSIBILITIES** + Answers company… more
- System One (Washington, DC)
- …interested reach out directly to ###@altaits.com or call/text ### Position Title: Service Desk Manager Public Trust Job Overview: Currently hiring for a Service ... Desk Manager. This position will be located in Washington...to existing data networks. Maintains network diagrams and circuit records . Maintains trouble logs. Instructs users in the use… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for Service Desk Tier 3 for our US Mint contract. This position will be located in Washington, DC and will be a hybrid remote ... and terminals to existing data networks. Maintains network diagrams and circuit records . Maintains trouble logs. Instructs users in the use of personal computers… more
- General Dynamics Information Technology (Fairfax, VA)
- …and platform services across the agency. Make an impact by providing services that help USPS OIG achieve mission success. **ABOUT THE USPS OIG OCIO CONTRACT:** GDIT ... storage + Remote access and computing + Mobile Device Management + Enterprise Application Management + Client...teams: the Business and Finance Team and the Service Desk . + The Business and Finance Team serves as… more
- Choice Hotels (North Bethesda, MD)
- …of our Desktop Services team, you will be responsible for making sure that desk set-ups are completed for new hires, working out of Choice's ServiceNow ticketing ... major projects and initiatives + Hardware deployment and collection for the company. Desk set-ups for New Hires, collection and tracking of hardware. Maintaining and… more
- Arena Technical Resources, LLC (Washington, DC)
- …in continuously improving the Firm's devices. - Serves as an extension of the Firm's IT Help Desk , providing L1 / L2 support for the Firm's devices, namely in ... the DC office. Proactively engages with IT Help Desk and Regional IT Services Technicians...troubleshoot issues, and standardize services. - Supports the lifecycle management of workforce technology and appliances, both for end-users… more
- TEKsystems (Washington, DC)
- …directory, Windows, Customer service, Hardware, Technical support, Office 365, O365, Service desk , Help desk support, Deployment, Ticketing system Additional ... assets, including procurement, deployment, and decommissioning of equipment. . Maintain detailed records of incidents, solutions, and user requests in the IT service… more
- Systems Engineering Solutions Corporation (Washington, DC)
- …Proactively monitoring the GSA infrastructure using SolarWinds and other tools. * Provide Help Desk assistance, including answering phones and or web content and ... not limited to) activities: * Provides phone, remote, and desk -side technical support to users in the areas of...Ticketing queue. * Maintains an audit trail and statistical records of all problems and conditions reported by the… more
- Marriott (Bethesda, MD)
- …and troubleshooting in partnership with the Corporate IT discipline. . Manning on-site Help Desk and providing off-site systems support as business needs ... in the legal environment software applications including the Microsoft Office Suite, document management , records management , matter management , document… more
- Prime Therapeutics (Washington, DC)
- Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every ... aligned with expectations of applicable regulatory guidance + Lead project management efforts for highly sensitive Compliance initiatives + Represents the Compliance… more
- AECOM (Fairfax, VA)
- …Operations Center (TOC) Operators are responsible for using Advanced Traffic Management Systems (ATMS) software to monitor Department roadways and manage ... events/incidents; dispatching incident management personnel through 2-way radios and communicating, coordinating, and collaborating with other staff, Virginia… more
- Serco (Washington, DC)
- …of Submarine Hull, Mechanical and Electrical Professional (HM&E) modernization management and planning documentation.Bring your expertise and collaborative skills to ... modernization documentation including Justification Cost Forms (JCFs), Ship Alteration Records (SARs), Alteration and Improvements (A&Is), Ship Installation Drawings… more
- HEI Hotels and Resorts (Washington, DC)
- …Communicate, both verbally and in writing, to provide clear direction to staff. Help realize and contribute to Rooms Standard Operating Procedures and Policies. + ... and revenue forecasts. Develop and implement controls for expense management . Utilize labor management tools to schedule...the property, the Director of Rooms is expected to help create and execute the financial objectives of the… more
- M. C. Dean (Mclean, VA)
- …physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + Communicate with customers, ... secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together, we transform the… more
- Serco (Washington, DC)
- …dispersed in various locations. You will be entrusted to assist in the management of the front office to include oversight of calendars, contacts, travel, ... and latitude is required. Typically reports to a manager. + **Office Management ** : Organize and manage office operations and procedures, including scheduling,… more