- General Dynamics Information Technology (Washington, DC)
- …Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Customer Service , Help Desk Support,Information Technology (IT) Support ... Citizenship Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class… more
- General Dynamics Information Technology (Germantown, MD)
- …be measured through satisfactory attainment of customer service level agreements. HOW A SERVICE DESK / HELP DESK ANALYST WILL MAKE AN IMPACT: * ... Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware, Help ...Providing program support as a Tier 2 Service Desk Technician. Delivering excellent customer … more
- General Dynamics Information Technology (Arlington, VA)
- …Level Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service , Help Desk ... Desk + **Required Technical Skills** : IT experience supporting Help / Service Desk + **Certifications** : Must have active/Current CompTIA Security+ ce… more
- SAIC (Sterling, VA)
- …computers, printers, network devices, and standard software at customer sites. May be directed by Help Desk , Service Desk or script using standard ... are currently seeking a motivated, career and customer oriented Service Desk Agent to begin an exciting...with hardware and software focusing on Windows embedded systems, Help Desk experience, or equivalent blend of… more
- CACI International (Washington, DC)
- …IMMEDIATE CONSIDERATION. **The Opportunity:** CACI is looking for a range of entry to SME-level Help Desk ( Service Desk ) Specialists to join our dynamic ... Help Desk Specialist Job Category: Information...services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem + Simulates… more
- TEKsystems (Washington, DC)
- …Active directory, Windows, Customer service , Hardware, Technical support, Office 365, O365, Service desk , Help desk support, Deployment, Ticketing ... of incidents, solutions, and user requests in the IT service management system. . Work closely with other IT...4, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage… more
- TEKsystems (Gaithersburg, MD)
- …Customer service , Call center, Microsoft Outlook, Customer support, inbound call, data entry, Service desk , Password reset, help desk , upselling, crm ... Description Specific Duties: 1. Provide prompt, accurate, and courteous service and sales assistance to members who inquire about products and services by email 2.… more
- TekSynap (Washington, DC)
- …solid understanding of IT systems, networks, and software, with familiarity in common help desk tools and ticketing systems. + **Leadership and Communication ... Skills:** Demonstratesstrong leadership abilities to manage a team of help desk technicians and effectively communicates with end-users, stakeholders, and IT… more
- TekSynap (Washington, DC)
- …incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and ... support ongoing improvement and future incident response efforts. + Ensure that Help Desk techniciansare maintainingaccurateand comprehensive records of all … more
- Leidos (Washington, DC)
- … desk team consisting of onsite and remote Tier 1 Help Desk Agents to manage performance to Service Level Agreements (SLAs) and Key Performance ... **Description** **Leidos has an exciting Service Desk and Incident Manager position...and be the single point of contact for all Help desk related issues for both internal… more
- ASM Research, An Accenture Federal Services Company (Fairfax, VA)
- Looking for a Service Desk Supervisor to work on the Service Desk , which is the first line of support for our customers. The ideal candidate possesses ... customer service , technical aptitude, experience as a service desk supervisor and a desire to...The supervisor will also create documentation for the Support Service Help Center and assist in auditing… more
- Excentium (Falls Church, VA)
- …Desk Technician ID:471 Department:All Location:Falls Church, VA Description Help Desk Technician Excentium, Inc. is a Service -Disabled Veteran owned small ... Help Desk Technician Summary Title: Help...Help Desk Technician Summary Title: Help ...support for incident resolution and requests reported to the service desk . + The Specialists are responsible… more
- TekSynap (Washington, DC)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** + Manage Service Desk Operations: Oversee daily operations of the Senate's Service Desk , ... Agreements (SLAs). + Team Leadership: Lead, mentor, and develop a team of Service Desk analysts and technicians. Ensure the team maintains high performance,… more
- General Dynamics Information Technology (Washington, DC)
- …grow a rewarding career. At GDIT, people are our differentiator. As a Service Desk Deputy Program Manager you will help ensure today is safe and tomorrow is ... Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful contributions to… more
- RightDirection Technology Solutions LLC (Washington, DC)
- …onsite in DC). Requirements GTM Help Desk Specialist - Dept of State The Help Desk Specialist shall provide full- service , Tier I help desk ... Help Desk Tier I Specialist -... Help Desk Tier I Specialist - Cleared Washington, DC...+ Log all request into the Government tracking system ( Service Now). + Add new users to the network… more
- Leidos (Chantilly, VA)
- **Description** GxNext is looking for a Help Desk Manager that would be responsible for leading a team of technical support specialists, overseeing the ... day-to-day operations of a help desk , ensuring timely and effective resolution...and collaborating with other departments to maintain high customer service standards. **Job Duties:** + Manage the ongoing daily… more
- TekSynap (Washington, DC)
- …LANT Customer Relation Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers, ensuring high levels of ... the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process...customer satisfaction and timely resolution of issues. + Supervise help desk staff and provide guidance and… more
- General Dynamics Information Technology (Chantilly, VA)
- …NEED TO SUCCEED: Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service . Must possess appropriate and ... Top Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Active Directory (AD), Help Desk Support,Technical… more
- Chenega Corporation (Arlington, VA)
- …departments as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance ... Tier 1 Help Desk Analyst Arlington, VA ....services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. + Simulates… more
- Aimbridge Hospitality (Washington, DC)
- …for this position (https://careers-aimbridge.icims.com/jobs/363594/front- desk -assistant-manager-oem/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834475008) Need ... Job Summary The Front Desk Assistant Manager is responsible for assisting the...efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing… more