- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 3** to join our team. This role ... be based out of **Washington, DC** . As a manager of Tier 3 services will provide...include but are not limited to:** + Manage the Tier 3 Service Desk Team… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead** ** Service Desk Specialist - Tier 2** to join our ... team in Washington, DC. As a manager of Tier 2 services will provide...are not limited to:** + Oversee the performance of Tier 2 service desk operations.… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to join our ... be based out of **Washington, DC** . As a manager of Tier 3 services will provide...not limited to:** + Oversee the performance of the Tier 3 service desk operations.… more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities...regular tracking and summary inputs to the Serivce Area Manager as needed. + Work extensively directly with DFC… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Responsibilities: + Answer calls ... coming into the Tier 1 Help Desk by the third...procedures. + Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements. +… more
- Red River (Arlington, VA)
- …the ability to supervise and direct help desk employees. **Work Environment:** The Tier 2 Helpdesk Lead/CAB Manager will primarily work within a secure DoD ... **Job Summary:** The Tier 2 Helpdesk Lead/CAB Manager is...and requests. + Plan, direct, and manage IT help desk operations, ensuring high-quality service delivery and… more
- General Dynamics Information Technology (Washington, DC)
- … Manager Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager . GDIT is your place to make meaningful ... career. At GDIT, people are our differentiator. As a Service Desk Deputy Program Manager ...Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** Seize your opportunity to make a personal impact as a Service Desk Program Manager . GDIT is your place to make ... career. At GDIT, people are our differentiator. As a Service Desk Program Manager you...Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1… more
- DLA Piper (Reston, VA)
- …customer service by overseeing the daily activities of the Billing Help/ Service Desk team and facilitating effective, customer-focused service delivery. ... Team. **Responsibilities** + Manage and operate an internal Customer Service Desk supporting customer service ... for secondary referral to rotational weekend duty operational manager . SD Manager will be responsible for… more
- General Dynamics Information Technology (Rosslyn, VA)
- …managing daily operations of the RPC Help Desk , guaranteeing timely and effective customer service . + Oversees Tier 2 and Tier 3 support for the START ... related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Manager The Help Desk ...+ Experience using an out of the box help desk / service desk ticketing required, with… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented **Help Desk Manager ** to join our team in the **DMV area.** We ... enhance excellence in communication, and monitor the level of service delivery to determine areas of performance in need...Desk Team members + Monitor problem management and tier escalation procedures to deliver efficient query and complaint… more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- Syms Strategic Group, LLC (SSG) (Germantown, MD)
- …+ Work with the customers directly to solve issues using the Enterprise Service Desk (ESD) ServiceNow application. + Update all ServiceNow trouble tickets ... Syms Strategic Group (SSG) is seeking a talented Tier 2 IT Tech Support Department: Veterans Affairs...all ServiceNow tickets to completion and inform the Program Manager if there is a delay in a ticket.… more
- Leidos (Bethesda, MD)
- …+ Proactively monitor Incidents for trends and potential Problem Records and highlight these to the Service Desk Manager . + Update Service Desk ... keep reading!** Leidos is looking to fill a AV Technician/ Service desk Technician position to support the...document initial troubleshooting and triage steps and escalate to Tier 2/3 support teams when appropriate to resolve more… more
- Leidos (Washington, DC)
- …taking 12+ weeks. We are seeking a dynamic Tier 2 Manager to join our IT Service Desk team. This pivotal role involves overseeing the accuracy, ... be a proactive leader with a passion for modernizing service desk operations and enhancing the customer...area, in addition to three remote field locations. The Desk Side team is responsible for providing Tier… more
- CACI International (Washington, DC)
- …is our single point of contact for NASA's Tier 1 Enterprise Service Desk (ESD) and Ops Centers. Our APOC Manager leads teams consisting of Managers, Team ... Application and Platform Operations Center (APOC) Manager - NASA NCAPS Job Category: Information Technology...self-healing. + Enhanced observability through incident triage, escalation to Tier 3 (Agile Product and Shared Services Teams), and… more
- CACI International (Washington, DC)
- …Fulfillment. Responsible for Enterprise IT Services and Support such as Service Desk , LAN management, VOIP and AV. Leads Tier 2 network monitoring using ... Project Manager (Senior IT) Job Category: Information Technology Time...Responsibilities include: * Leads network team responsible for the service delivery of processes that fall in the … more
- PLUS Communications (Arlington, VA)
- …Past agency experience is a plus. + Familiarity with ad servers, like DoubleClick Manager , and DSP's, like The Trade Desk and StackAdapt. Demonstrated equivalent ... The Company: PLUS Communications is a full- service communications firm based in Arlington, Virginia. PLUS...more! PLUS Communications is seeking a creative and hard-working Manager to join our fast-growing digital practice to help… more
- SAIC (Washington, DC)
- …of Duties:** + Work directly with and takes assignments from the VG2.2.1 Service Line Lead and Government Manager who provides tasks and assignments ... other project management tools. + Escalates internal/external issues/concerns/risks promptly to Service Line Lead/ Manager and/or Government lead to ensure… more
- Leidos (Washington, DC)
- …Integration and Transport (SMIT) program, including cybersecurity services, network operations, service desk , and data transport. Leidos will support network ... systems and services ensuring coordination with Cyber Security Specialist. - Perform Tier III upgrades of networking systems, IT systems, and storage networking. -… more