- ManTech (Washington, DC)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead** ** Service Desk Specialist - Tier 2** to join our team in ... include but are not limited to:** + Oversee the performance of Tier 2 service desk operations. + Responsible for providing support to end-user… more
- ManTech (Washington, DC)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to join our team. This ... include but are not limited to:** + Oversee the performance of the Tier 3 service desk operations. + Responsible for providing support to end-user community… more
- ManTech (Washington, DC)
- …advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Service Desk Specialist - Tier 2** to join our team in ... of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds… more
- RightDirection Technology Solutions LLC (Washington, DC)
- …GTM Help Desk Specialist - Dept of State The Help Desk Specialist shall provide full- service , Tier I help desk support including: + Provide ... Help Desk Tier I Specialist ...Help Desk Tier I Specialist - Cleared Washington,...+ Log all request into the Government tracking system ( Service Now). + Add new users to the network… more
- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier II Desktop Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II Desktop ... Specialist shall support the HR Help Desk at the US Dept of State in Washington,...property, assisting with office moves, and other related help desk duties. + Occasionally assist Tier I… more
- Leidos (Rockville, MD)
- …to the NRC's user community. All assistance is provided via phone, and the help desk specialist will troubleshoot access issues such as password resets and VPN ... Office Suite, Windows 7/10, printers and networks. The help desk specialist will be accountable for logging...unmatched aid to our clients. **Primary Tasks:** + Provides Help/ Service Desk assistance to end users on… more
- NuAxis Innovations (Washington, DC)
- … Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- General Dynamics Information Technology (Arlington, VA)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Specialist ** with GDIT. A career in enterprise IT means ... At GDIT, people are our differentiator. As a **Help Desk Specialist ,** you will help ensure today...life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. POSITION… more
- CACI International (Washington, DC)
- VIP Support Specialist Tier 2 Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: ... * CACI has an immediate opening for VIP Support Specialist ( Tier II), who will be responsible...years of relevant experience + Experience in a Help Desk / Service Desk environment + Current… more
- Competitive Range Solutions, LLC (Washington, DC)
- …heights. Competitive Range Solutions requires the expertise of a talented and experienced Tier II IT Support Specialist . The specialist provides day-to-day ... end-user downtime, increase productivity, and provide a world-class customer experience. The Tier II IT Support Specialist is primarily responsible for providing… more
- General Dynamics Information Technology (Chantilly, VA)
- …every day. **HOW A SYSTEMS OPERATIONS SPECIALIST WILL MAKE AN IMPACT** + Provide Tier 1 application help desk support. + A successful candidate will be tech ... Obtain:** None **Job Family:** Systems Analysis **Skills:** Analytical Thinking,Customer Service ,Problem Solving **Experience:** 10 + years of related experience… more
- CACI International (Chantilly, VA)
- Cyber Service Desk Specialist Job Category:...have an active TS/SCI with Poly + Experience with Tier 1/ Tier 2 support in a technical and ... operations and policies in Windows and Linux + You will have strong customer service and technical writing skills + You will have the ability to work independently… more
- ManTech (Washington, DC)
- …for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented **Help Desk Support Specialist ** to join our team in the DMV area. ... + Possess familiarity with the ICON Knowledge Base, ITIL processes, and service delivery, capturing and implementing changes to knowledge articles and processes. +… more
- IT Partners,Inc (Herndon, VA)
- …Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting the ... Computer User Support Specialist Mechanicsburg, PA, Kittery, ME, or Remote, Full.... Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer… more
- US Courts (Washington, DC)
- Summary The IT Help Desk Specialist provides first tier help desk support for end users of the Court of Appeals and appellate offices. The position also ... Acrobat, and nationally and locally developed systems). Responsibilities The IT Help Desk Specialist performs routine to moderately complex troubleshooting of… more
- Leidos (Washington, DC)
- …Integration and Transport (SMIT) program, including cybersecurity services, network operations, service desk , and data transport. Leidos will support network ... of IT systems and services ensuring coordination with Cyber Security Specialist . - Perform Tier III upgrades of networking systems, IT systems, and storage… more
- Nuclear Regulatory Commission (Rockville, MD)
- …with broad scope of services (requirements gathering, software development, software testing, tier 1 help desk , regulatory compliance form and data processing, ... candidate will perform the full range of Sr. IT Specialist (Group Leader) duties. Such duties include but are...at the next lower grade level in the Federal service or equivalent experience in the private or public… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …2 intermediate level troubleshooting. + Review, analyze, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to ... + 2-5 years of experience working in a help desk environment. **Other Job Specific Skills** + familiar with...into terms understandable to non-technical employees. + Exceptional customer service skills. + SQL skills are preferred but not… more
- IT Partners,Inc (Herndon, VA)
- …Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting the ... logistics domain. The User Support Specialist will respond to trouble tickets, provide recommendations, troubleshooting.... Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer… more
- IT Partners,Inc (Herndon, VA)
- …Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting the ... logistics domain. The User Support Specialist will respond to trouble tickets, provide recommendations, troubleshooting.... Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions . Exceptional customer… more