- General Dynamics Information Technology (Washington, DC)
- …HELP DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1 .5 Service Desk Technician. + Delivering excellent customer ... **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk...customer via chat, email, and deskside support. + Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting… more
- Red River (Chantilly, VA)
- …who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a team at the ... Service Desk . This position will handle technical...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- General Dynamics Information Technology (Washington, DC)
- …support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily operation of the ... Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful contributions to… more
- General Dynamics Information Technology (Washington, DC)
- …support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1 .5. + Responsible for the daily operation of the ... **Job Description:** Seize your opportunity to make a personal impact as a Service Desk Program Manager. GDIT is your place to make meaningful contributions to… more
- Leidos (Rockville, MD)
- …Looking for an opportunity to make an impact!! Leidos currently has an opening for a **Help Desk Analyst ( Tier 1 )** . This is an exciting opportunity to use ... Regulatory Commission (NRC)** . In this mission we provide Tier 1 Help Desk Support...support to our clients. **Primary Responsibilities** **:** + Provides Help/ Service Desk support to end users on… more
- NuAxis Innovations (Washington, DC)
- ** Tier II Service Desk Specialist**...resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are ... NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist**...**Education/Certification:** + The ability to obtain at least one ( 1 ) of the following: + Current Microsoft Certified exam… more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to join ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...technical guidance and knowledge base articles / content to Tier 1 and Tier 2… more
- General Dynamics Information Technology (Bethesda, MD)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A ... received. Attempts to resolve as many issues as possible during first call resolution, or at Tier 1 + Efficiently escalates detailed incidents to Tier II or… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- GovCIO (Washington, DC)
- …referral to this job (https://careers-govcio.icims.com/jobs/4611/it-operations-staff-%28help- desk - tier -i-ii%29/job?mode=apply&apply=yes&in\_iframe= 1 ... is currently hiring for an IT Operations Staff Help Desk Tier I/II totroubleshoot, diagnose, and resolve...experience in IT support roles, with a focus on Tier 1 and Tier 2… more
- BigBear.ai (Tysons Corner, VA)
- …will do Provide Tier 2 helpdesk support for end-users Work in collaboration with Tier 1 and 3 technicians as well as engineering team Provide training and ... guidance for Tier 1 resources Provision and deprovision accounts...Experience with ticketing systems and working on a Help Desk Strong customer service background About BigBear.ai… more
- Ankura (Washington, DC)
- …Overview: The Service Desk Technician is responsible for ensuring consistent, world-class Tier 1 support of all Ankura end users. As the first point of ... and cost effective manner. Examples include laptops, email, the service desk , network connectivity, fileservers, phones, servers...required on a limited basis. Responsibilities: + Provide remote Tier 1 support and utilize ticket tracking… more
- General Dynamics Information Technology (Columbia, MD)
- …+ years of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Senior - TS/SCI required** Transform ... technology into opportunity as a **Help Desk Support Service Specialist - Senior** with...applications, and hardware. + Handles problems that the first- tier of help desk support is unable… more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets… more
- Leidos (Ashburn, VA)
- **Description** Leidos is seeking a Cyber Tier 1 Shift Lead to join our team on a highly visible cyber security single-award IDIQ vehicle that provides Network ... in network and cybersecurity design, engineering and operations + Experience with Service Desk support and operations + Experience with NIST SP 800 series or… more
- GovCIO (Washington, DC)
- …referral to this job (https://careers-govcio.icims.com/jobs/4551/ service - desk -administrator-%28journeyman%29/job?mode=apply&apply=yes&in\_iframe= 1 ... **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support...Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to… more
- General Dynamics Information Technology (Arlington, VA)
- …Secret clearance + **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations. + **Certification Requirements** : ... life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW...the problem to ensure a timely resolution. + Provides second- tier support to end users for either PC, server,… more
- American Systems (Chantilly, VA)
- …customers including the DoD and Federal Government. Responsible for performing Tier 1 troubleshooting under the supervision of the Service Desk Manager. ... leave plan. A week in the life of aHelp Desk Technician: + Perform Tier 1...and Federal Government customers under the supervision of the Service Desk Manager. + Provide professional customer… more
- ManTech (Chantilly, VA)
- …entry level position. **Responsibilities include, but are not limited to:** + The Service Desk Specialist are the Tier 1 team members of an Information ... Ignite your Future** Currently, ManTech is seeking a motivated, career and customer-oriented Service Desk Specialist to join our team in Chantilly, VA. Excellent… more
- Red River (Chantilly, VA)
- We are looking for a Tier 1 Technician to join our...apply if you are open to supporting. a 24/7 Service Desk operation. **Primary Position Tasks:** + ... growing team! The Tier 1 Technician is primarily responsible for handling technical support...are accurate, concise, and timely to meet the SLAs ( service -level agreement). + Maintain case ownership and keep customers… more