- ManTech (Herndon, VA)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst** to ... users. If unable to diagnose problem, will work with service desk management or Tier ...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- ManTech (Washington, DC)
- …tickets. . **Responsibilities include but are not limited to:** + Oversee the performance of Tier 2 service desk operations. + Responsible for providing ... ManTech is seeking a motivated, career and customer-oriented **Lead** ** Service Desk Specialist - Tier 2 ** to join our team in Washington, DC. As a… more
- ManTech (Washington, DC)
- …checks of assigned tickets. **Responsibilities include but are not limited to:** + Manage the Tier 2 Service Desk Team across all shifts assigned to the ... team. + Oversee all aspects of the Tier 2 service desk requirements. + Always ready to spin the team needed to provide after-hours support may be… more
- CACI International (Ashburn, VA)
- …centralized knowledge repository for assigned applications suites. + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting ... professionals, responsible for: + Supporting end user applications and work in a multi- tier service desk as well as work with software development and… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to join our ... not limited to:** + Oversee the performance of the Tier 3 service desk operations....to Tier 1 and Tier 2 teams + Meet or exceed customer Service… more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to join ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...technical guidance and knowledge base articles / content to Tier 1 and Tier 2 … more
- Leidos (Rockville, MD)
- …of colleagues who provide unmatched aid to our clients. **Primary Tasks:** + Provides Help/ Service Desk assistance to end users on a variety of issues. ... impact? Leidos currently has an opening for a Help Desk Analyst ( Tier 1). This is an...job. **Please Note:** This position is covered under the Service Contract Act and is subject to minimum wage… more
- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier II Desktop Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II Desktop ... This role is also responsible for providing excellent customer service to VIP staff within the Human Resources bureau....property, assisting with office moves, and other related help desk duties. + Occasionally assist Tier I… more
- General Dynamics Information Technology (Bethesda, MD)
- …5+ years of related + **Required Skills & Experience:** + Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems ... to Obtain:** None **Job Family:** Systems Administration **Skills:** Customer Service ,Technical Support,Troubleshooting,VTC **Experience:** 5 + years of related experience… more
- Red River (Arlington, VA)
- …the ability to supervise and direct help desk employees. **Work Environment:** The Tier 2 Helpdesk Lead/CAB Manager will primarily work within a secure DoD ... **Job Summary:** The Tier 2 Helpdesk Lead/CAB Manager is...and requests. + Plan, direct, and manage IT help desk operations, ensuring high-quality service delivery and… more
- Amentum (Washington, DC)
- …your colleagues and look forward to supporting our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call center support to ... Amentum is seeking a ** Tier 2 ** **IT Support Technician** to...current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed… more
- Syms Strategic Group, LLC (SSG) (Germantown, MD)
- Syms Strategic Group (SSG) is seeking a talented Tier 2 IT Tech Support Department: Veterans Affairs Acquisition Academy (VAAA) Location: Frederick, MD Type: ... to inclement weather, or other unforeseen events. + Provide Tier II Desktop services, classroom support, and minor audio/visual...the customers directly to solve issues using the Enterprise Service Desk (ESD) ServiceNow application. + Update… more
- CACI International (Washington, DC)
- VIP Support Specialist Tier 2 Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: ... be responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer...years of relevant experience + Experience in a Help Desk / Service Desk environment + Current… more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- General Dynamics Information Technology (Washington, DC)
- … DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician. + Delivering excellent customer service ... None **Job Family:** Systems Administration **Skills:** Customer Service ,Help Desk Support,Information Technology (IT) Support **Experience:** 2 + years… more
- Intuit (Washington, DC)
- …touch" level of support to the employee community. What you'll bring + 3-5 years of Service Desk and Desktop Support experience for both PC and Mac required + ... place for you! The role of Desktop Support Analyst 2 is to help employees with all facets of...non-technical users effectively + Passionate about providing excellent customer service and follow-thru to completion + Minimum of an… more
- DLA Piper (Reston, VA)
- …customer service by overseeing the daily activities of the Billing Help/ Service Desk team and facilitating effective, customer-focused service delivery. ... Team. **Responsibilities** + Manage and operate an internal Customer Service Desk supporting customer service ...escalation of incidents and requests to appropriate individuals, and Tier 2 resolver groups supporting Legal Billing… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …will not be accepted). Work as part of the Application Support team responsible for Tier 1 through Tier 2 support leveraging Salesforce and Amazon Connect ... strong skills in leveraging chat functionality, providing exceptional customer service with excellent typing speed, and quality oral and...the technical support team by providing valuable guidance for Tier 1 and Tier 2 … more
- General Dynamics Information Technology (Rosslyn, VA)
- …for managing daily operations of the RPC Help Desk , guaranteeing timely and effective customer service . + Oversees Tier 2 and Tier 3 support for the ... years of experience in an IT helpdesk or customer service role is required, with at least 2...+ Experience using an out of the box help desk / service desk ticketing required, with… more
- General Dynamics Information Technology (Washington, DC)
- …for deployment of new services. + Maintains system documentation. + Provides desk side support to users and evaluates vendor products. + Makes recommendations ... supporting multinational customers preferred. + Experience with user, administrative and service account creation, and management. + Experience with direct customer… more