- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...experience supporting Mobile operating systems, ie iOS, Android + 3 + years' experience in a Tier 2… more
- Red River (Chantilly, VA)
- …NOC. As a pivotal member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead the daily operations of our Network Operations ... of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC...setting. **This role will operate on the Swing Shift ( 3 :45pm - 12:15am); Tue-Sat** You will be tasked to:… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy....this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- General Dynamics Information Technology (Arlington, VA)
- …our differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to users. To ... modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using ITSM ticketing...: 3 + years of related experience on Service Desk + **Required Technical Skills** :… more
- General Dynamics Information Technology (Washington, DC)
- … DESK ** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician. + Delivering excellent customer service ... None **Job Family:** Systems Administration **Skills:** Customer Service ,Help Desk Support,Information Technology (IT) Support **Experience:** 3 + years… more
- Leidos (Washington, DC)
- …facilities in Washington, DC.** The Manager will lead an ITIL-aligned hybrid service desk team consisting of onsite and remote Tier 1 Help Desk ... **Description** **Leidos has an exciting Service Desk and Incident Manager position...+ Develop daily, weekly, and monthly reports on help desk team's productivity + Document Tier I… more
- Parsons Corporation (Reston, VA)
- …Information (SCI) and Special Access Program (SAP) activities. **Required Skills:** + Provides Tier 1 Service Desk problem identification, diagnosis and ... need your help. Our Team is looking for a ** Service Desk Technician** . In this role...resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of… more
- GovCIO (Sterling, VA)
- **Overview** GovCIO is currently hiring for a Journeyman Service Desk Administrator with an active Secret clearance to provide Tier I phone support and ... in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service...Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate… more
- General Dynamics Information Technology (Germantown, MD)
- …/ HELP DESK ANALYST WILL MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician. Delivering excellent customer service and ... * Security Clearance Level: Active Top Secret\DOE Q * Location: On Customer Site, This service desk is 24/7/365, shift work may be required le)** The likely… more
- SAIC (Washington, DC)
- …management t processes, ensure tickets are detailed appropriately and dispositioned in a timely manner. Tier 2 & Tier 3 Deskside Senior Level Support: + Lead ... **Description** Responsible for providing desk side support to end users for complex...hardware and software in a diverse environment. + Provides Tier 2 and Tier 3 … more
- TekSynap (Silver Spring, MD)
- …in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3 . + Research questions using available information ... with any questions they may have. **REQUIRED QUALIFICATIONS** + 3 years of IT support work experience OR experience...FDA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service… more
- Insight Global (Washington, DC)
- Job Description Insight Global is looking for a Tier 1/ Tier 2 Service Desk Specialist who has a TS/SCI to support a government customer in the Washington ... coming in. They will troubleshoot tickets, and escalate to tier 3 . We are a company committed...factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic… more
- Leidos (Washington, DC)
- …In this role you will provide Information Technology Infrastructure Library (ITIL) aligned service desk support services for an organization comprised mostly of ... of Leidos has a career opportunity for a **Help Desk Support Specialist** to be part of a dynamic...Support includes the management and support of Incident Tickets, Service Requests, Change Requests, System Performance, and Identity Management… more
- ManTech (Arlington, VA)
- ManTech is currently seeking aa ** Tier 3 Help Desk / Business Analyst** position that will provide customer support and helpdesk services. Assist users with ... required. **Responsibilities include but not limited to:** + Provide Tier 3 Help Desk support...4+ years of experience in IT support and customer service + Strong troubleshooting and problem-solving skills + Excellent… more
- Distributed Solutions Inc. (Reston, VA)
- …calm under pressure. + Experience working with multi-tiered ticket handling/resolution systems. + Provide tier 2 and tier 3 IT support. + Collaborate with ... Descriptions: Distributed Solutions, Inc. (DSI) is seeking a Help Desk Lead. DSI is a growing small business dedicated...providing professional and efficient helpdesk support. A strong customer service mindset is the key to succeeding in this… more
- TekSynap (Washington, DC)
- …Group Policy management + Provide Tier 3 support to the USTIC Service Desk + Experience migrating a windows environment from 10 to 11 **Security ... join our team supporting the US International Trade Commission's Information Technology Service Desk Support Services contract. The contract provides and… more
- Koniag Government Services (Washington, DC)
- …facilities and cloud service providers facilities. + O&M Shared Service and Help Desk Services such as: + Provide Tier Zero (0), One (1), Two (2), and ... Three ( 3 ) Shared Service and Help ...Three ( 3 ) Shared Service and Help Desk Services Support for...Desk Services phone line in the following order: Tier Zero (0), Tier One (1), … more
- Koniag Government Services (Washington, DC)
- …support + Mobile Device Management (MDM) Services support **Shared Service and Help Desk Services support, such as:** + Provide Tier Zero (0), One (1), Two ... (2), and Three ( 3 ) Shared Service and Help ...(2), and Three ( 3 ) Shared Service and Help Desk Services Support for...Desk Services phone line in the following order: Tier Zero (0), Tier One (1), … more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- SAIC (Washington, DC)
- **Description** Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users, to include, move/add/change of end user equipment, ... problem resolution. + Escalation point for Junior and Mid-level desk side engineers. + Must be able to manager...software in a diverse MS Windows environment. + Provides Tier 2 and Tier 3 … more